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How to write the property work plan in 2023?
Customer service 1, insist on doing all kinds of property services well.
2. Do a good job in daily work such as issuing water and electricity cards, handing over houses, charging fees and refunding deposits.
3. Do a good job in the distribution of electric cards and access cards in Building 1.
4. Continue to cooperate with the owners who need to move to registered permanent residence and issue relevant residence certificates.
5, cooperate with the construction unit for maintenance notice and data processing.
6. Collect various fees in time.
Engineering maintenance
1, according to the maintenance plan, continue to coordinate with the project department of Hongye Company to arrange the construction unit to repair the tiles falling off the facade of the building.
2. Continue to coordinate the project department of Hongye Company and follow up the maintenance progress of water leakage in the community.
3. Continue to coordinate the project department of Hongye Company and arrange the electronic company to deal with the problems existing in visual intercom and community monitoring.
4. Cooperate with Four Seasons Spring Heating Company to prepare for winter heating.
5, cooperate with the construction unit to do a good job of acceptance of residential greening.
6. Implement the maintenance and compensation work of the project department of Hongye Company.
Order maintenance
1. Strengthen the management of personnel and vehicles entering and leaving the south and north gates of the community to avoid all kinds of security risks.
2, strengthen the frequency of underground garage safety inspection, do it every half an hour.
3. Strictly investigate the littering of decoration garbage, non-bagging and other illegal phenomena, and regularly clean up the flammable items piled up in the construction dump.
4. Care for and maintain the decorative items arranged in the national day community environment.
5. Improve the service level of security personnel and arrange training meetings.
Environmental layout
1, make the residential environment beautiful and tidy during holidays, and meet the hygiene standards.
2. Continue to clean up the platform on the third floor of the remaining buildings in the community.
3. Wipe the facilities in the public area of the community.
4. Dismantle all the decorative items in the community during the festival.
2. How to write the second article in the property work plan in 2023?
First, learn from the experience of predecessors and change the way of working. The work arranged by the company for me is to clean the whole floor of the third floor. The third floor is basically a meeting place for company leaders, and there will be many water bottles, discarded documents and so on. The third floor is also very big, so it is not easy to clean. Every time I finish cleaning inside and outside, I feel backache, sweeping the floor and wiping the dust. The workload is really heavy. However, the work scope of the lobby on the first floor is larger, and it is easy to see other colleagues cleaning the lobby on the first floor every time. The way to improve yourself is to learn from other people's work experience. I will ask those colleagues more next month. They must have understood all the cleaning work long ago, and there must be easy and practical methods.
Second, finish the work with your heart and don't cut corners.
Because I can't keep up with my work ability, I think the work scope of a whole floor is still a bit large. I am lazy most of the time, and I can't clean many sanitary corners. I try to shorten my working hours and workload as much as possible, such as under the table in the conference room, around the potted plants, outside the window and so on. Since you want to do your job well and make some achievements, you can't deceive yourself from the beginning. In the next month, I will get used to it and clean all the places carefully, so that the bottom is spotless. I believe I can reach this level, but I need to pay more attention, but I know that my salary matches my workload, and I have no reason to be lazy.
Third, report the work in time.
In my previous job, I didn't tell my supervisor the results at the first time, or sometimes I didn't tell my supervisor at all. My work performance is determined by the supervisor's inspection. Imagine that I cleaned all the places on the third floor, but after the meeting, the corridors, corridors and conference rooms will definitely become dirty again. When the supervisor came back to check, it must have been recorded by the results I didn't do well, so my previous work would soon be in vain.
3. How to write the third article of the property work plan in 2023?
First, public security management 1) Do a good job in community public security management and maintain good public security order.
2) Learn the rules and regulations and job responsibilities, especially the training of new employees. Continue to do a good job in the security of the community, ensure the normal order of the community, and provide a safe, comfortable and elegant living environment for the owners. Ensure that the community has no criminal cases for six years.
3) Strengthen the construction of internal strength echelon of the department and strive to cultivate the backbone.
4) Do a good job in community fire safety, and strive for no fire safety accidents throughout the year.
5) Intensify military training, and improve the overall military quality of department employees in 20 years.
6) Take the performance appraisal indicators as the standard, implement the target management responsibility system, and clarify the work responsibilities of security departments at all levels, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, improve the enthusiasm of employees and promote the effective completion of the work.
Second, the engineering maintenance management
1. Strengthen the operation management and maintenance of electrical, water supply and drainage, fire protection, intercom monitoring and public facilities in the whole community to ensure the normal work of various facilities in the community.
2. Strengthen the supervision and management of decoration households.
3. Provide paid services for the owners.
Third, the management of environmental sanitation.
1) In terms of environmental sanitation, according to the actual situation of the community, it is mainly necessary to strengthen the salvage of leaves and moss for river cleaning. Make sure the river is clear and transparent.
2) Require the cleaning department to formulate a strict work plan, and supervise and inspect the cleaning work in combination with the cleaning work procedures and assessment methods. Continue to carry out the management of fixed-point stacking and centralized removal of decoration garbage bags, strengthen the sanitary inspection of the community, and ensure that the community is clean and beautiful.
3) Require the cleaning department to comply with the requirements of the developer.
Fourth, customer service management.
1) continuously strengthen the level and quality of customer service, and the owner's satisfaction rate reaches about 95%.
2) Further improve the level of property charges to ensure that the charging rate reaches about 96%.
3) Work closely with all departments to properly handle the disputes, opinions and suggestions of the owner in a timely manner.
4) Improve the customer service system and process, and basically realize institutionalized management.
5) Strengthen the training of departments to ensure that the professional level of customer service personnel has been significantly improved.
According to the company's training policy, formulate the customer service management training work plan to improve service awareness and business level. Carry out targeted quality education for employees to promote their love and dedication. Repeatedly strengthen the training of employees from the aspects of service awareness, etiquette, business knowledge, coping ability, communication ability and self-discipline. , and check and implement in practical work, in order to improve the management service level and service quality, and improve the overall quality of employees.
Fifth, improve the daily management of the management office, carry out convenience work, and improve the satisfaction of the owners.
Standardize daily work with the system, improve community security, transportation, greening, and maintenance of public facilities and equipment to satisfy the owners, vigorously carry out paid services such as housekeeping and cleaning services, garden maintenance, and water and electricity maintenance, and increase the diversified operating income of the management office while providing quality services to the owners.
4. How to write the fourth article of the property work plan in 2023?
1. Overall goal: 1. Pay attention to sanitation, improve the quality of road cleaning, and ensure the environmental sanitation of the development zone in the city.
2, the development of greening, to ensure the completion of the development zone issued by the green maintenance and green cleaning tasks.
3. Actively expand other engineering businesses and improve economic benefits.
4, to ensure safety in production, strengthen safety awareness, especially to ensure the safety of vehicles and road sweepers.
5, improve the service consciousness and service concept of all cadres and employees.
6, safeguard the legitimate interests of workers, improve the welfare of workers, and ensure the stability of the workforce.
7. Strive to complete the annual operating income of xx million yuan and the profit and tax of xx million yuan.
8. Actively expand new business of property management, and plan to undertake comprehensive property management of high-speed rail international business district.
Second, the specific measures:
1. Strengthen political study, unify ideological understanding, and raise the awareness of all cadres and workers to serve the construction and development of the development zone. Communicate the new situation, new development and new changes in the development zone to employees and stimulate their enthusiasm for work.
2. Strengthen the staff's business skills training. In particular, property management personnel, including managers, maintenance personnel, order maintenance personnel (security guards), cleaning personnel and other different departments and different types of work, should regularly carry out property management knowledge and professional skills training, and regularly carry out fire protection knowledge training; Conduct safety education for drivers regularly.
3. Each department shall continue to implement the contract responsibility system, and the department head shall be responsible for all internal affairs of the department, and the department head shall be responsible for the company manager.
1) The company plans to formally establish a supervision department, which is subordinate to the company office and reports to the office and the general manager of the company. Since the establishment of trial operation at the beginning of _ _ _, the supervision department has played a great role in promoting the work of the company, but the supervision is still not enough, and there is still a big gap from the expectations of the company leaders for the supervision department. The company plans to formally set up a supervision department in the second half of the year, strengthen the inspection and assessment of all departments, quantify the assessment indicators, and conduct the assessment twice a day, without going through the motions, formalism and fear of offending people. Fill in the daily assessment form truthfully, summarize the assessment at the end of the month and report it to the office, and reward and punish according to the company's reward and punishment system.
2) Major reform of the Environmental Protection Agency is planned. The implementation of the contract responsibility system, the sanitation team to implement the captain responsibility system, the captain signed the contract responsibility contract, fully responsible for sanitation work. At the same time, it is planned to contract in sections, and the regulatory authorities will assess and reward each section; The garbage transfer station (motorcade) implements the captain responsibility system, and the captain signs the letter of responsibility, and the scope of duties includes garbage transfer station, motorcade, security, muck disposal, etc. Sign a letter of responsibility with the driver to clarify the responsibilities, rights and interests of the driver, and further clarify the respective responsibilities of the company and the driver after a safety accident; The original garbage station was reformed and a new compressor set was installed. Strengthen the service function, improve the service level and increase the service to enterprises and institutions. It is planned to increase 1 closed sweeper, 1 dung suction vehicle and 1 sprinkler; It is planned to take over Qi Jing Road refuse transfer station.
5. How to write the fifth chapter of the property work plan in 2023?
1. Study hard, strengthen self-cultivation and constantly improve personal quality. In my daily life and work, I will try to learn from others' good ideas and styles, constantly strengthen my self-cultivation and improve my personal quality. We should always adhere to the principle of "high standards in work, low standards in life, hard work and helping others" and continue to carry forward the style of "strict old four". Although I am not party member yet, I will demand myself by a party member standard and constantly improve my personal ideological consciousness. In the meantime, we must always remember to use our own practical actions to influence and drive everyone to do all the work in place. At the same time, I will actively assist the team leader to lead all the team members to seriously study the meeting spirit of the department and the station and the document spirit of the superior, upload and issue the work requirements of the superior, and always implement the service concept of "perfect service and happy residents" of the integrated team in their actual work.
Second, the learning requirements at work
1. As a property manager, you should learn more about property management in the future, delve into books, learn from district heads and building heads, be ashamed to ask questions, increase your knowledge, and work hard to apply what you have learned. Learn more about the community and make the community your home. We should always study and study the standards and norms of property services, learn more about some contents, always keep some key parts in mind and practice boldly.
2, skills management learning should have a goal, learn some business management knowledge in a planned way, seize the opportunity to learn more from relevant professionals, at the same time, read relevant books in a planned way, contact their own work practice, in order to learn and use flexibly.
3. We have a certain understanding of the work flow and process of the water plant, but it is far from enough. It is necessary to observe more and think more, which can help the work of the water plant. I don't know much about the canteen workflow, so I need to read more and learn more in the future. I have a superficial understanding of the management of apartments, and I need to ask more people in the future to see the problem more comprehensively and do my work better.
Third, remember your responsibilities and be a good assistant to the captain.
1, the accounting work of the waterworks has been handed over to others for more than half a year, but you must not forget your own experience and ask others for advice in time, because this is a valuable asset. At the same time, it can also help the settlement of aquatic plants and apartments. It has been more than two months since the maintenance supervision was handed over to the lobby, but we must not forget our work experience and continue to carry forward our previous enterprising spirit. Maintenance classes often come to the departments under the management of the comprehensive group for maintenance work, so their supervision and cooperation continue.
2. Be a good assistant to the captain, always be kind to others, follow the example of the captain and stationmaster, learn more about and care about people, take the overall situation into account when necessary, criticize more, adhere to the people-oriented principle, encourage people from time to time when arranging work, stimulate people's self-esteem and self-motivation, and let people consciously and voluntarily carry forward the spirit of unity and cooperation, strive to do a good job arranged by their superiors, and lay a foundation for the smooth progress of the next work.
Fourth, specific work measures
1, work hard, take the time to sort out all kinds of information of the team after the key work, and write it out in a timely and complete manner.
2. Take the time to write newsletters in time to further develop the good people and deeds encountered.
3. Do a good job in the logistics of each department, so that they can do a good job easily and happily. Not afraid of suffering, not afraid of suffering, everything is for the benefit of the collective, and personal grievances are nothing. I believe that suffering is a blessing.
4. Be modest and prudent in doing things, pay attention to details, do more exercise, tide over difficulties, see the world more, communicate with people more, and constantly innovate working methods.
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