How to reply to the owner's complaint that the floor is not mopped every day?

According to the query of Baidu Library, when the owner complains that the floor is not mopping every day, he can take the following steps to reply in stages:

1. Apologize and understand: First of all, apologize to the owners, understand their complaints, and express concern that the cleaning service failed to meet their expectations.

2. Explain the reasons: explain the reasons that may cause the floor not to mop the floor every day, such as the configuration and professional level of property management personnel.

3. Propose solutions: propose solutions to problems, such as strengthening the frequency of floor cleaning, paying special attention to mopping services and increasing the number of inspections.

4. Provide remedial measures: provide some remedial measures for the owner, such as strengthening the supervision and inspection of floor cleaning in the next month, ensuring that the floor can be mopped every day, and feeding back the cleaning situation to the owner regularly.

5. Encourage the owner to make suggestions: Finally, encourage the owner to make other questions or suggestions, indicating that he is willing to listen at any time and try his best to solve them.