Monthly cleaning work summary

Summary of monthly cleaning work (select 5 articles)

The full working life has passed inadvertently. After this period of hard work, we have made more progress in our continuous growth, so we should make a good summary. How to write a work summary to give full play to its role? The following is a summary of my monthly cleaning work for you (5 selected articles). Welcome to study and reference, I hope it will help you.

Summary of monthly cleaning work 1 The daily cleaning project department of OCT, a property company, entered Tian Yue Phase I for cleaning service on February 24th, 20xx/kloc-0. The residential environment has been greatly improved for more than a month, but there is still a big gap with the requirements of Tian Yue Phase I project leaders. ..

Half a month ago, due to the simultaneous implementation of land reclamation, construction and cleaning, it brought some difficulties to the daily cleaning work, with serious repeated pollution and little effect. With the great help and support of leaders at all levels of the company and the active cooperation of supervisors and employees at all levels, we adjusted the work plan, and washed the floor twice a week for the 1 and No.2 gates and key visiting areas, and tried our best in the case of limited manpower and serious damage caused by repeated construction. Through our unremitting efforts, we have successfully cooperated with the leaders of Shenzhen headquarters, leaders at all levels in Wuhan and owners to complete the cleaning work of many inspections and visits. Generally speaking, our cleaning work is successful, but after a month of running-in and hard work, the daily cleaning work has gradually entered the right track. The work of this month is summarized as follows:

1. All new employees have been trained in gfd, etiquette and work norms for three times. Through observation, it is found that although the overall results have been achieved, there are still many shortcomings, and it is necessary to continue to strengthen daily publicity and special training in the future work.

2. The roads, gates 1, No.2 and peripheral sidewalks in the residential area have been continuously washed and scrubbed, and this work has been continuously carried out every day since mid-June 1.

3. The three landscape pools in the residential area were thoroughly cleaned twice, but due to the construction damage, this work needs to be done again and will be listed as a routine cleaning project in the future.

4. Scrubbing and dusting the residential area 1, No.2 gate, lighting well, signboards, billboards, lamp posts and fire-fighting equipment every day.

5. Slag topping, glass scraping and external wall cleaning were carried out in the X bathroom of two doors in the community.

6. All kinds of hanging objects on the branches have been cleaned for five times, but due to the influence of Tianyu high-rise buildings and wind, such cleaning will also be included in the regular cleaning project.

7. Clean the label on the fire hydrant in the parking lot, clean the glue on it, and wipe the dust inside and outside.

8. Clean up the residual garbage at the two entrances and exits of the parking passage and wash the ground four times.

9. Arrange employees to refine the health of each area before the festival, and divide the areas into posts and responsibilities.

10. Garbage in residential areas is circulated once a day, and it will be changed to twice a day after staffing is completed.

Monthly Summary of Cleaning Work In the past 2 1 year, under the unified leadership of the company and the joint efforts of the employees of the department, we have completed various cleaning tasks arranged by the company. Based on the service concept of "serving with heart and striving for first-class", our cleaning department has done every job well and has also been recognized by superior leaders and owners. The work of the cleaning department in the past year is now reported as follows:

First, improve the quality of cleaning service by serving attentively.

The cleaning department of xx Company undertakes the cleaning tasks of three office areas, two indoor cleaning areas (about 350 offices) and 10 family area of xx Company. This is one of the core tasks of service management in our xx company. The cleaning department always regards high-quality cleaning service as the top priority of the whole year's work, solidly carries out the activities of "Quality Service Year", extends the cleaning service project, and makes every effort to build the service brand of "xx Cleaning". In this year, our cleaning department has all kinds of disappointments, but in this year, we also have some bright spots.

First, at the beginning of the year, xx Company received a notice from the provincial company that the 20xx group meeting was held in the restaurant of the complex building, and the company leaders held a meeting in time to arrange and deploy the group meeting and formulate specific service plans. After receiving the task, the cleaning department immediately organized team member Qi Xin Qi Xin to work together, carefully arranged the work tasks, and efficiently completed the cleaning task of 1.6 million square meters.

The second is to strengthen the daily cleaning patrol inspection work in communities and office areas, cooperate with the safety inspection work of provincial companies in spring and autumn, pay close attention to the implementation of safety responsibilities, and deepen the investigation and management of hidden dangers. During the inspection, a total of 34 potential safety hazards were identified. Cooperate with relevant departments of the company to complete the registration of several offices in the building that need painting and the replacement of broken curtain wall glass outside several offices in the building. Further standardize the emergency system, adjust the emergency team in time according to the personnel changes, and clarify the responsibilities and implement them.

Third, I received that the subordinate departments of the provincial company are moving to the North Building. Our cleaning department immediately organized manpower to carry out a comprehensive cleaning of the North Building, which was well received by the relocated owners.

Fourth, do a good job of clearing warehouses and strengthening the management of cleaning appliances. Register all cleaning appliances in a unified way.

Fifth, cooperate with xx Center Project Department to complete numerous visits and inspections by superior leaders throughout the year.

VI. The company scheduled the curtain wall cleaning outside the building to be completed in June+10, 5438.

At the same time, cooperate with all departments of the property management company to complete the reception service of the fourth quarter work conference of the provincial company.

Second, improve the standardization of cleaning and refine the workflow.

(1) On the basis of last year's work, improve the relevant management system and assessment rules of the cleaning department. According to the actual situation of each post, the cleaning department starts with standardizing the service process of each team, assigns people, posts and positions to each team, and implements the responsibility to people. At the same time, according to the employees' work potential and specialty, we should make "three strokes" (marking points, crossing lines and laying lines), so that everyone has something to do and everyone is responsible for the area, check according to the divided responsibility status, and immediately rectify any problems found.

(2) According to the standard training, according to the actual situation of job rotation and new employees' entry, the training is conducted by means of regular lectures and on-the-job demonstrations. The squad leader teaches by hand, and the skilled workers pass on, help and lead, giving full play to the professional skills and specialties of the squad leader and mobilizing the intention of the skilled workers. This makes it easy for students to understand and master, which not only improves their skills, but also narrows the distance between colleagues, killing two birds with one stone and bringing out the best in each other. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, do it diligently and quickly); Rough first, then fine, one step in place, people walk things clearly (that is, once done thoroughly, people take away all the garbage, sundries and tools).

(3) according to the standard inspection. Don't go through the motions in the inspection work. Put an end to the confusion, put forward problems in time when found, pay attention to the methods of dealing with problems, try not to hurt harmony, and provide help in many ways. There is only one purpose, and the standard is not put down. Insisting on daily inspection is an indispensable measure for cleaning standardization. Only in this way, the wall will not be a dead letter, and the sanitation of the clean area will win the satisfaction of the owners and users.

Third, improve management and strengthen the quality of employees.

(1) First, strengthen the management quality and business training of management personnel, organize management personnel to participate in training courses for team leaders, and convey the company's relevant work requirements and cleaning standards through regular meetings.

(2) Strengthen the cultivation of the quality of cleaning staff, and first carry out ideological and moral education for each new employee. According to the different requirements of each post, carry out job training, carry out cleaning knowledge and skills competition among all workers, practice one by one, learn from each other and communicate with each other. Through training, cleaning quality and work efficiency have been greatly improved.

(3) Quality of cleaning service, according to the requirements of cleaning standards formulated by the company; Carefully follow the cleaning workflow to complete each link, and conduct spot checks on the working status and cleaning quality of the cleaning staff in each management area every month. Regardless of the size of the cleaning area, we all need the same standard. The person in charge must carefully record the working conditions, grasp the progress and quality of the work according to the working conditions records, and be aware of it and well documented.

(4) safety management; Always adhere to the basic policy of "safety first, prevention first", fully implement "standardized" operations, carefully investigate the potential safety hazards in various cleaning areas, and do a good job in safety prevention. Always implement safety requirements in all aspects of the whole process of work and management. Intensify the anti-habitual violation of regulations, so as to make unremitting efforts and sound the alarm bell. Conduct safety training for employees every week, disclose information and strengthen employees' safety awareness; Effectively implement the safety responsibility system to ensure the smooth operation of safety management.

(5) Carry out "Three Economies" activities in the company, guide and encourage employees to participate in energy-saving and consumption-reducing activities attentively, so that employees can consciously form the habit of thrift in their daily work. At this moment, reducing consumption and increasing efficiency has become a common practice of employees. Everyone can remember to use less detergent and waste less garbage bags every day, and consciously safeguard their cleaning tools so that every asset of the enterprise can be used on the cutting edge.

Four. Areas requiring improvement

1. Strengthen communication and interaction with cleaning staff. Managers should set an example, carry forward the spirit of unity and cooperation and do a good job every day. Mobilize the working enthusiasm of cleaning staff, and continue to have high working enthusiasm.

2. Cooperate with all departments attentively to fully analyze and plan the cleaning work arrangement. And formulate more detailed cleaning service requirements and standards according to the particularity of each cleaning area.

3. Conscientiously implement the spirit and work arrangements of relevant meetings.

Verb (abbreviation for verb) 20xx work plan

1. Continue to carry out "Year of Safety" activities and safety inspections. Around the annual safety goal, deepen the investigation and management of hidden dangers, carry out safety risk management education and training, and improve employees' safety risk awareness and post safety skills.

2. Strengthen the training of front-line cleaning staff to improve the overall quality of the workforce. Improve employee on-the-job training, launch on-the-job training materials, focus on training, and implement it by the person in charge. Do a good job in the training standards and assessment records of each cleaning area to ensure that the work of each cleaning area is implemented according to the planned high standards.

3, conscientiously do a good job in xx company to undertake the task of cleaning the external curtain wall of the power building and comprehensive building of the provincial company, define the task, implement the responsibility, and implement who is in charge and who is responsible to ensure the smooth completion of the external curtain wall cleaning work.

4. Pay attention to environmental sanitation, improve the sanitary quality of each cleaning area, and ensure that the company's environmental sanitation is an advanced health unit in the province.

5. Continue to carry out the "three savings" activities, starting with saving a drop of cleaning agent and using less garbage bags, so as to turn off the lights when people walk, and turn off the water pipes in time when they are used up. At ordinary times, pay attention to maintaining various cleaning tools, facilities and equipment, and report for repair in time when problems are found, so as not to cause the company's energy waste due to human reasons.

6, strengthen the assessment, do a good job in appraisal. Strive to further improve the assessment from the height of dedication to service and striving for first-class. Based on high quality, high starting point, high standards and strict requirements, focusing on regular inspection and evaluation, we strive to avoid doing well and doing poorly. Implement the evaluation first to promote the poor, reward the excellent and punish the poor, and implement the last elimination system for each team evaluation.

Finally, I hope our company can go further and longer, gain the trust of more owners, attract more useful talents, develop stronger and better, and let every company's employees and community owners live and work in a beautiful, clean, safe and tasteful environment.

Summary of monthly cleaning work 3 Looking back on the past year, I was in charge of cleaning supervisor of COSCO and Wanda. Under the guidance and strong support of the company's boss, under the direct leadership of Manager Jin, in accordance with the company's work requirements, in line with the service tenet of "your satisfaction is our eternal pursuit", the management philosophy of "people-oriented, customer-oriented, honesty-oriented, quality-oriented", in line with the principle of "improving the level, creating benefits and quality first", and through the joint efforts of all employees, we have carried out a series of quality service work. Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the work of 20xx. 、

I. Main work in 20xx years:

First, do a good job in the overall quality construction of the cleaning team and strengthen the ideological education of employees. Let every employee realize that "the company is my home", "we are all a whole" and "the honor and disgrace of cleaning is the honor and disgrace of all of us". Pay close attention to employees' service consciousness, establish the concepts of "the owner is supreme, the service is the first" and "the customer is God", so that every employee can put himself in the household's shoes in the service-"think what the household thinks and worry about the owner's worries", so that the owner can be satisfied first and then speak, so that the household can deeply feel the warmth of home. At the same time, we also pay attention to learning some professional skills and knowledge, because only by continuous learning and continuous progress can we strive for development. Make every employee always get up the courage and maintain the most vigorous fighting spirit.

Second, various rules and regulations have been further improved. Strictly regulate the daily work and code of conduct of each employee with relevant rules and regulations, so that each employee can realize his own shortcomings and actively seek improvement and enterprising.

Third, pay close attention to the image building of cleaning staff in gfd, and pay close attention to the etiquette and courtesy management of employees. According to the requirements of Party A and the company, dressing the will regularly check the employees' gfd, so that the cleaning team can dress neatly, be polite, be full of energy and serve with a smile.

Second, the existing problems:

1, the mastery of professional skills is not comprehensive enough. With the emergence of high-tech materials, we can't completely clean the methods of cleaning knowledge, leaving hidden dangers for possible mistakes in future work. We will continue to learn in our future work and strive to enrich our knowledge, paving the way for the smooth development of our future work.

2. All kinds of records are irregular and incomplete. The professional level of various system records is insufficient and imperfect, there is no professional record form, and the records are not neat and beautiful.

Third, the rectification measures:

In view of the above shortcomings, in the coming year, I will focus on the study and training of professional skills and knowledge, strengthen the service standards of all employees, make our "personalized service" develop outward better, meet various needs, satisfy the owners and Party A, and cultivate a cleaning team with strong professional performance, warm and thoughtful service and ability to fight tough battles, so as to repay the company's training for us and make our big family prosper and grow.

The overall cleaning work in 20xx has been improved, but there are still some shortcomings in the details of the work, and the cleaning cost still has potential to be tapped. Under the guidance of company leaders, under the direct leadership of Manager Jin and with the efforts of all cleaning staff, we will have better performance in 20xx.

Iv. Work plan, standards and objectives for 20xx years.

According to the work situation in 20xx, according to the requirements of the company, the work content is deeply excavated and refined, and the work plan, standards and objectives for 20xx are formulated.

First, the standardization of cleaning work.

1, standardized trainers. Strive to cultivate and bring up a team with strong professional skills, positive style and high quality. It is the premise of cleaning work, and only the professionally trained team can adapt to the requirements of management modernization and cleaning specialization of Jiete Company. In order to establish a good working order and improve the quality and efficiency of employees, we will organize employees to carry out all-round training in a planned way. In view of the large number of new employees, the class meeting theory and on-the-job demonstration method are implemented for training. The monitor teaches by hand; Mentoring the old employees, giving full play to the professional skills of the squad leader and mobilizing the enthusiasm of the old employees. This makes it easy for new employees to accept and master. It not only improves the skills of employees, but also narrows the distance between colleagues. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, do it diligently and quickly); First rough and then fine, one step in place, people walk things clearly (that is, do it thoroughly, people take away all the garbage, sundries and tools). Take employee training as the index task of daily work, and concentrate on training once a week when appropriate. The training contents include: basic cleaning skills, job responsibilities, operation safety, performance and use of cleaning agents, and use of machinery and equipment. At the same time, we provide uninterrupted guidance and training in our daily work. Training runs through the whole year of 20xx. After the training, we must make an evaluation. The assessment criteria are: 20% qualified in the actual operation assessment and 95% qualified in the theoretical assessment.

2, according to the standardization, create posts, a person, a floor, responsibility to people, jobs to people, sign the post responsibility. Let employees have standards in mind, arrange the daily work table in an orderly manner and operate in a standardized manner. There is no dead angle or omission in the whole work area.

3, according to the standardization of inspection, supervisor and monitor don't go through the motions in the inspection work, we should adhere to the standard inspection, self-examination, mutual inspection, monitor inspection, supervisor inspection, spot check and other inspection systems, and link the inspection results with employees' wages. Adhere to daily inspections, supervise cleaning work, and correct problems in time when found.

Second, the normalization of management elements.

1. Normalization of infrastructure management. Check all kinds of facilities carefully at ordinary times, and report for repair in time when problems are found. The fault will not last overnight.

2. Standardization of material management. The acquisition process and procedures are complete, and the examination and approval system is strictly implemented, so as to dig deep into the cleaning cost potential, put an end to waste, save costs for the company and improve efficiency. 3. Normalization of working methods. Formulate working standards and procedures for each post, constantly improve loopholes, ensure that employees are guided by correct working methods, and keep all work under control. According to the actual situation, formulate post operation rules, inspection rules, training rules, language behavior rules and related work skills. And let the cleaning staff recite it.

4. Standardization of occupational health and safety management. Identify the risks existing in cleaning jobs, formulate measures for dangerous sources, and educate employees on self-protection at work. The use of high platform, high window, outdoor, electrical equipment and mechanical equipment is the key content for education and prompt, to ensure safety and accident-free, and to achieve safe service.

5. Standardization of monthly report, weekly evaluation, weekly accounting and attendance. Make all kinds of reports in time, and make them standardized and procedural.

Thirdly, the standardization of human resource management.

1. Train employees at different levels, set work goals for employees, encourage employees to learn and develop themselves, and strive to improve their comprehensive quality.

2. Strengthen the management of cleaning staff again. In view of the scattered building corridors, large area, complex nature of public areas and large population flow, it is necessary to strengthen the management of 20xx to make it systematic, standardized and benign.

1) Strengthen work quality supervision and strive for perfection. Strengthen the management of employees' service awareness, flexible handling of problems at work and active service.

2) Pay attention to the training and education of employees and improve their professional ethics and service awareness.

3) Strengthen the basic management ability of the monitor.

4) Quantification of working standards and strong operability.

5) Daily training to familiarize employees with work processes and service standards and improve service quality.

3. Make emergency plans for some emergencies, and train employees to improve employee satisfaction. Such as water pipe burst, water leakage, freezing, etc., so that employees can master it skillfully and not panic.

4. Further improve the working efficiency and quality of cleaning staff, strive for perfection, and strengthen supervision and inspection. Train the cleaning staff on active service awareness, adjust the thinking of employees, encourage employees to form the habit of active self-inspection, and learn to find and solve problems. Only by being good at planning can the work be carried out in a step-by-step and orderly manner; Only by being good at summing up and finding shortcomings can the work performance be benign.

In 5.20xx, we will also manage the Wanda basement of Taiyuan Street and the sales office of Yi Bei Road, with the same standards as Tiexi Wanda, with high standards and strict requirements to satisfy the owners and Party A. ..

Fourth, the owner and Party A are satisfied with the inspection.

Attach great importance to the inspection of superiors, organize manpower and material resources in time, and do all the work well to satisfy Party A and reassure the company.

Fifth, the relationship between higher and lower levels is harmonious.

Correctly handle the relationship with Party A and employees, standardize and coordinate various relationships, and create a good and harmonious working environment.

No pains, no gains, a long way to go. We should conscientiously sum up past experiences and lessons, carry forward our achievements and overcome our shortcomings. Under the guidance of the head office and the direct leadership of Manager Jin, we will go all out to make the cleaning work in wanda plaza reach a new level and make efforts to build the brand image of Jetta Hotel.

Summary of monthly cleaning work 4 I. Daily management of cleaning and greening

1. In the past year, based on the principles of equality, fairness, justice and openness to employees, we strengthened communication and exchanges among employees, cultivated their sense of teamwork and collective cohesion, and made employees have a sense of ownership in their work, making their work passive and active, and greatly reducing the turnover of personnel.

2. Staff training

As an indicator task of daily work (because most of them are new employees, they are all novices or have never done cleaning work at all), employees are trained once a week for 2 hours at noon. The training contents include: basic cleaning skills, job responsibilities, operation safety, performance and use of cleaning agents, use of machinery and equipment, etc. According to the actual situation, the post operation rules, inspection rules, training rules, language behavior norms and related work skills of each post are formulated, and continuous guidance and training are carried out in daily work. The training work ran through the whole first half of the year. After examination, 65,438+000% of employees passed the practical examination and 95% passed the theoretical examination. In addition, two groups of foremen were trained in grass-roots management ability, so that grass-roots management was continuously strengthened and improved.

3. The strict requirements for the daily gfd, courtesy, attendance discipline, queuing to and from work, and unified work shoes (employees buy by themselves) of the employees of the two teams were applied to their daily work, and the overall image and quality of the clean and environmental protection employees were greatly improved.

4, daily cleaning work

Strengthen the daily cleaning management of the first phase, especially the crystal surface treatment, glass cleaning, carpet cleaning and range hood cleaning of the clubhouse, and regularly complete all kinds of mobile work such as cleaning the sanitary dead corner, cleaning the fallen leaves of Tianhu Lake and Xianzi Lake, cleaning the sediment at the source of streams, cleaning fountains, cleaning sewers and cleaning mountain roads according to the weekly and monthly plans. At the same time, increase the intensity of cleaning fallen leaves and collecting garbage from the periphery and lawn, and greatly improve the sanitary quality.

5, tool material management

In order to control the cost and prevent the waste of materials, the cleaning and greening materials shall be handled by special personnel, and the receiving and dispatching registration shall be strictly carried out, and the materials shall be used according to the planned dosage. Trade in the old tools for the new ones, and keep the tools yourself. Whoever loses them will be compensated. Under the condition of ensuring quality, use what can be saved. At the same time, cooperate with purchasing to check the quality of materials, conduct market research on the unit price of materials, and adopt materials with reliable quality and reasonable price, so that the consumption of clean materials will drop a lot in quantity and price, and truly open up sources and reduce expenditure. At the same time, do a good job in the use, storage and maintenance of various mechanical equipment to improve the service life of mechanical equipment.

Second, clean land reclamation work

While ensuring the daily cleaning work, we will put the cleaning and land reclamation of the second-phase building, the cleaning after water leakage maintenance, and the opening of the sales department and model houses of the holiday pedestrian street at the top of all the work. According to the actual situation, scientifically and reasonably mobilize personnel, and reasonably arrange cleaning and land reclamation, floor waxing, greening and plant decoration. With the joint efforts of all staff, the plan for the next year can also be completed and staffed ... According to the responsibilities of the department, specifically, what methods are used to implement, schedule and control these responsibilities, and improvement plans and preventive measures are taken for this year's deficiencies. At the same time, combined with the company's development plan, adjust the direction and focus of work, so as to make plans in advance, control in the event, and summarize afterwards, so as to integrate departmental work into the company's development plan.

Summary of monthly cleaning work 5 Although I have done cleaning work for more than two years, I regard the work of cleaning staff as a sacred job in my heart. Only when I do a good job, reassure the leaders and get the approval of my colleagues, can I be practical in my heart. Although my work is simple and repeated every year, every month and every day, it is not easy to do it well. Because there is only one purpose in my heart: to create a good study and living environment for _ _, which is the glory of our cleaning staff and my own job. Although I repeat my work every day, I am never careless or go through the motions. I insist on being serious and responsible for my work every day. The following is my summary of 20xx:

A clear purpose and correct attitude is an important part of cleaning work, which is the basic condition of cleaning work.

I arrive at my work place at 7: 30 every morning and start a new day's work. First of all, I mop up the stairs from the first floor to the third floor. The cleanliness of the corridor is very important, which reflects the overall health of a building. So I clean the corridor every day without affecting people going up and down the stairs, so as to keep the corridor bright and clean, and the ground is free of debris and sputum stains. At this time, I feel very comfortable. Of course, this good environment is obtained by careful cleaning at ordinary times. Let's have a good mood every day. The leader is very happy and very recognized.

Second, persevere, do one thing and love one thing, and add luster to the honor of the center.

I am strict with myself and try not to add any trouble to my work. Every morning and afternoon is the peak of personnel flow, and there will be many people coming and going. Cleaning work will directly reflect our cultural quality and self-cultivation, and also reflect the degree of civilization of a nation and a country, with great responsibility. Since such an important task is given to us, besides trusting us, the more important reason is that I have a correct attitude towards cleaning work, love my job and can do my job well. Mainly responsible for cleaning work. Although I am only a sanitation worker, I have won people's respect for me through my own efforts. I may have just finished cleaning at work, and it will soon be chaotic, but I am not afraid of trouble, and I work very hard. I will conveniently wipe the stair handrails of all corridors every day, keep them clean every day, at the same time, pay attention to leaving no sanitary dead ends, clean key parts at any time, pay attention to maintaining a good sanitary environment, and give everyone a comfortable and comfortable mood.

Third, unite and work hard.

Although I am a cleaner, I am confident. I don't feel inferior to others. We just have different division of labor. It's a pity that the big family of society has left everyone. In my cleaning work and life, I realized that if you want others to respect you, you must first learn to respect others. Let your work try not to conflict with other people's life time and make way for time. When others occasionally have some problems, don't blame them and keep quiet. For example, some people can't help throwing up a staircase toilet because of their physical discomfort, and the smell is bad. Whenever this happens, I will take the initiative to clean up and then clean up. Whenever it rains, in order not to delay the exercise time, as long as you see water on the playground, you must clean it first. So that people can exercise with confidence.

Although I have made some achievements and been recognized by the leaders, I will guard against arrogance and rashness, work hard, do what I should do, and always remember the purpose of serving my children wholeheartedly, and I will make better achievements in the future. I will always be keen on what I am doing and try to do it well.

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