There is a kind of return visit called public opinion trap.

For a while, I received a return call from several real estate enterprise group development companies: "Hello, are you the owner of a residential area?" I'm Xiaomou from a real estate group development company. The purpose of calling you is to pay a return visit and find out your satisfaction with the environment, quality and property management of a real estate developed by our group development company. Please score, with 5 being very satisfied, 4 being satisfied, 3 being basically satisfied and 2 being dissatisfied. "She said it in one breath and waited for me to score.

Before, the property consultant and property manager of the group development company called me privately, saying that the group development company would call back in the near future and asked me to give 5 points. He also said that this is related to their welfare and employment. If they don't reach 5 points, the company will deduct their bonuses and so on.

Objectively speaking, I generally agree with the environment, quality and service attitude of property consultants and property managers in a residential area developed by the group development company, but I am not impeccably satisfied, and there is still room for improvement in service and management. So I gave a score of "4.5", which means it is very clear, better than satisfaction, but not very satisfied.

"No, sir, only integers."

I said, "Four points, then." My inner guess is that she wants me to round off and give her 5 points.

Just received such a call, I thought the company was considerate of the owners, concerned about their satisfaction and understood their needs. I'm still very touched. After receiving several phone calls, I felt that this kind of return visit was wrong, somewhat stale, not entirely for the sake of the host, and meant to cheer myself up, but I was too embarrassed to say it myself and let the host say it.

Group companies should scientifically set and objectively evaluate the assessment indicators of their property consultants and property management personnel, and they are not always satisfied. It is good that the owner can be satisfied with its evaluation, indicating that the owner recognizes it. This requirement is very satisfying, it is a kind of fooling the owners, and it is also a kind of self-deception.

In fact, similar communication companies have such problems in returning visits to mobile phone users and broadband users.

The real purpose of the return visit should be to understand the real needs and feelings of the owner (user), as well as the main problems that continue to be solved, and actively take measures to carry out rectification.

All relationships that are not aimed at marriage are hooligans. In my opinion, any return visit that is not aimed at understanding the real needs and feelings of the owners (users) or at solving problems is also a hooligan and a trap of public opinion.