Service commitment letter

In the ever-changing and ever-changing new era, the commitment letter is closely related to our lives. If approved by the contract, it can be performed as part of the contract. So, have you understood the commitment letter? Here are eight service promises I have compiled for you. Welcome everyone to refer to it, I hope I can help you.

Service Commitment 1 Zhejiang Xintiandi Furniture adheres to the service standard of "omnibearing, high quality and fast speed" and aims at customer satisfaction. We hereby make a public commitment.

I. Service Commitment

1, our company has set up a group of tenacious emergency maintenance service teams, with experienced field engineers and senior technicians, who can rush to the scene for maintenance and replacement as soon as possible if there are any problems.

2. Within one week after the product is delivered, the staff of our after-sales service department will make telephone follow-up consultation according to the customer's contact information until the customer is satisfied.

3. All complaints about product quality should be answered within 1 hour, and rushed to the site within 24 hours, and treatment measures should be determined according to the complaints for maintenance and replacement.

Our company promises that all maintenance personnel will be on call to better solve problems for customers.

5. Any expenses arising from product quality during the warranty period shall be borne by our company.

6. During the warranty period, due to your improper use or natural environmental reasons, we will bring it to maintenance free of charge, and the materials and accessories used for maintenance will only be charged at the cost price.

7. For the products beyond the warranty period, our company promises to make regular home inspection and maintenance for life.

Second, the mode of transportation.

1. All goods are delivered to customers free of charge, with free installation, debugging and installation and maintenance. Maintenance personnel tell customers the common sense of how to maintain products until the other party is satisfied.

2. After all the goods are installed and debugged, the customer can leave the site only after passing the inspection.

Third, the return promise.

1. The returned products shall be provided with complete outer packaging and accessories, instructions, warranty cards, invoices, invoices and reasons for return.

2. If the user has quality problems under normal use, please contact our company quickly during the warranty period so that the user can get timely maintenance and replacement.

3. At present, we can't enjoy our promise of returning goods under the following circumstances.

A. the product is not used normally.

B, abnormal storage and high humidity.

Unauthorized repair, misuse, abuse and alteration.

Damage caused by food and liquid spillage.

E. Normal wear and tear of products.

F, beyond the shelf life.

Remarks: Due to the photo display, there is no guarantee that the color of the goods displayed on the page is exactly the same as the actual color of the goods. Our company will try its best to explain.

The final interpretation right of this service commitment belongs to Zhejiang Xintiandi Furniture Co., Ltd.

Since its establishment, Service Commitment II Co., Ltd. has been specialized in the installation, debugging and post-system maintenance of monitoring system engineering. Have experienced senior professional technicians and a well-trained, skilled, standardized and experienced construction and maintenance team, as well as customer maintenance centers and spare parts warehouses; The company is equipped with a full set of product data writing tools, electronic encoders and product-specific testing tools, and the maintenance personnel have received professional technical training. The successful engineering examples provided by our company to users are: etc. And undertake the perennial maintenance services of some of the above projects, which are well received by customers.

If our company wins the bid, we will ensure the normal operation of the fire-fighting system and facilities with low price, optimal spare parts quality, excellent service quality and special inspection and maintenance.

Service commitment:

1. Complete the requirements of the tender with high quality, conduct all-round inspection and test according to the requirements of the specification, and submit the monthly inspection and test report on time every month.

2. Provide one-year warranty service for equipment maintenance, and all service fees will be exempted during the one-year warranty period. If the equipment is damaged due to force majeure factors such as weather, both parties shall negotiate in writing to solve the problem.

3. Sufficient spare parts support and special test tools shall be established, and the software and hardware upgrade service of the fire protection system shall be provided free of charge during the maintenance period to meet the requirements of technical upgrade and ensure the normal use of the equipment.

4. Provide regular products with reasonable prices, provide free training and technical guidance for relevant users, and provide escort services during large-scale activities to meet customer needs.

5. In case of equipment problems during maintenance, respond within 2 hours after receiving the notice of maintenance service, arrive at the site within 4 hours, and repair the damaged hardware equipment within 8 working hours. If the damaged hardware equipment needs to be returned to the factory for maintenance, the maintenance should be completed within 5-7 working days, and the installation and debugging meet the normal requirements.

Service purpose:

Customer-centered, speed up and increase efficiency. Eliminate hidden dangers of accidents, nip in the bud, and ensure the safety of personnel and property.

Service objectives:

1, and the service satisfaction rate is 95%.

2. Complaint handling rate 100%.

3. repair rate reached 100%.

We provide a little more services than customers expect. Service is not that everything is better than others 10 times, but that everything is better than others 1%. Continuously meet and exceed customer expectations.

1. I voluntarily join Anzhong Property, love my job, have a sense of responsibility, accept the unified management of the company, be able to obey the distribution and transfer in my work, be not picky about the arranged work, have no complaints, and do a good job in cleaning in time;

Second, go to work on time every day, wear work clothes and hang work cards, stick to punching in before and after work, and don't be late and leave early;

3. Abide by the rules and discipline at ordinary times, standardize the operation, be skilled in technology, be quick and efficient, be polite when taking up the post, serve with a smile, be passive, be responsive to the host's problems and arrangements, accept them gladly and never refuse;

Fourth, learn with an open mind and constantly improve the level of work and service. Daily cleaning, weekly cleaning, so that you can take it with you, complete the daily workload with good quality and quantity, pay attention to the proper placement of tools, use cleaning consumables correctly, and maintain the best working condition.

5. Actively cooperate with maintenance personnel to maintain tools and launch facilities, and do not have disputes with owners and customers at any time;

6. Proactive, united and cooperative, able to be on call due to work needs, and willing to complete tough tasks. Strengthen the unity between classes and colleagues, respect each other, learn from each other's strong points, coordinate with each other, and do not blame each other or fight and swear;

Seven, consciously participate in business training, continuous improvement, carry forward the spirit of hard work and hard work, and attach importance to improving the quality of professional services.

Eight, stop when ordered, do what should be done, don't do what shouldn't be done, don't leave work without authorization, don't get together to chat, don't punch in for others, take the initiative to accept the security check of security personnel, don't bring mobile phones, including fruit steamed bread and other foods into the workshop, and don't take anything in the factory, including empty bottles, out of the good image of Anzhong cleaning after work.

Nine, every day before coming off work, I will take the initiative to check whether the tasks in my area of responsibility are completed, carefully check whether the garbage is collected and sent away in time, and strive to hand over a clean and odorless post to the next shift, and then leave after meeting people, and take the initiative to accept the supervision and inspection of the monitor and supervisor, and strive to be excellent and qualified employees;

Ten, save water and electricity, take good care of public facilities, take good care of cleaning supplies, and report to the foreman in time when the roof leaks and pipes are blocked.

Eleven, if there is a violation of discipline, accept punishment.

Commitment (signature):

20xx year month day

Service Commitment Article 4 In order to further standardize the order of xx cigarette market and effectively safeguard the interests of consumers and cigarette retail customers, on behalf of xx Tobacco Monopoly Bureau, I solemnly make the following service commitments on strengthening the efficiency construction of organs and optimizing the soft environment for economic and social development in our county:

First, adhere to the responsibility system of first inquiry.

When an interested party goes to the tobacco administrative department to handle related matters, the first tobacco practitioner accepted is the first person to ask the responsible person. Matters accepted, which fall within the scope of responsibilities of the first responsible person, should be settled in time within the prescribed time limit as long as they meet the requirements; For incomplete procedures or incomplete information, it shall inform all the contents that need to be corrected at one time; Accepted matters, do not belong to the responsibility of the person in charge of the first question, the person in charge of the first question should be warmly received and responsible for guidance.

Second, the implementation of the time limit system.

According to the requirements of reasonable layout, the tobacco monopoly retail license shall be handled in accordance with the law and regulations, and the application procedure shall be optimized to provide customers with concise and efficient application services, which shall be completed 1-2 working days in advance within the statutory time limit. Matters that need to be handled by the tobacco administrative department at a higher level or multiple internal departments shall be completed by the tobacco administrative organ in accordance with the principle of "internal transfer and external transfer", and the relevant parties at the same level shall be informed in writing of the completion time.

Third, adhere to the law enforcement.

We will crack down on all kinds of illegal acts that disrupt the order of the cigarette market according to law, adhere to administration according to law, strictly enforce the law and enforce the law in a civilized way, and conduct daily inspections on the market to avoid affecting the normal operation of law-abiding retail customers and create a market atmosphere for customers to operate and develop according to law.

Fourth, implement the system of open government affairs.

The conditions, procedures and time limit for obtaining the tobacco monopoly retail license to the public; The "six prohibitions" of tobacco monopoly law enforcement personnel; Procedures and standards for handling cases of tobacco monopoly administrative punishment; Lu' an tobacco is "ten not allowed"; Other matters that need to be disclosed.

Verb (abbreviation for verb) strict accountability

Violation of relevant laws, regulations, policies, rules and working systems, failure to perform or incorrect performance of duties, affecting the environment for the development of organ efficiency construction, and damaging the legitimate rights and interests of management and service objects, shall be investigated by the county bureau or the competent authorities at a higher level in accordance with the Interim Measures for the Investigation of Behavior Responsibility for the Development of Organ Efficiency Construction in xx City; If it constitutes a violation of discipline, disciplinary action shall be taken in accordance with relevant regulations.

Sixth, consciously accept social supervision.

Set up a complaint hotline and sincerely welcome supervision from all walks of life.

Complaint reporting telephone number: xxxx

The above commitments guarantee that the broad masses of cadres and the masses, all walks of life and the news media are invited to supervise; If the promise cannot be fulfilled, I assume the main leadership responsibility and am willing to accept the accountability of the organization.

Commitment: xxx

Service Commitment Article 5 I. Service Culture

1, service concept

Service tenet: be anxious about what customers are anxious about and think about what customers think.

Service tenet: Let the 3DMA software of Beike run stably, accurately and efficiently.

Service concept: the needs of users are our needs.

2. Service Commitment

High quality, high efficiency, patience, enthusiasm and thoughtfulness-until the problem is solved and the user passes.

Second, customer technical support and service The Chengdu after-sales service center of Beike Software Company is located in Block B/Block A of Building KLOC-0/7, Jiayuntai Building, No.53, Section 4, Renmin South Road, Chengdu, and is responsible for the after-sales service of Beike 3DMA software in Sichuan and the collection, collation and reporting of customer opinions; The work of after-sales service technicians of Beike Software Company is directly led and assessed by the company headquarters, and is supervised by users. The technicians of Chengdu after-sales service center of Beike Software Company are on standby 24 hours a day, using telephone, network, on-site and other means, with the strong technical support system of Dalian R&D Center as the guarantee, so that users have no worries at all.

Third, the type of service

1, free training

1) Special training

At the place and time agreed by the user, the number of students shall not be less than 10.

2) Regular training

Training place: Beike Software Sichuan Training Center

Block A, Block B, Jiayuntai Building, No.53, Section 4, Renmin South Road, Chengdu 17

Training time: on-call study, usually one to three days; Take care of yourself during training.

2. Free daily service

(1), users go to Beike Company or local office for consultation;

(2) The user consults by telephone;

(3) Users consult through the Internet.

3. On-site daily service (free on-site service within one year from the date of software purchase); After one year, the door-to-door service charges the software service fee; Daily on-site service of software refers to after-sales service that after purchasing software and completing training courses, the after-sales service personnel of Beike go to the user's site to solve individual operation problems;

4. Service Hotline: 028-668XXXX

Technical service QQ group: 3208XXXX, 144 xxxxxxxxx,

Technical service website:

Fourth, the service process

(See the software service flow chart of Beike for details)

Verb (abbreviation of verb) service mode

1, remote service

The technical service personnel of Beike Software Company provide technical services remotely through the network.

2, on-site maintenance

Beike Software Company will send technicians to the site for after-sales service.

3. Telephone service

Users can directly consult technicians through the telephone number of the service department (XXXXXXXXXXXX).

Service response time of intransitive verbs

1, remote service

Immediate feedback, 12 hours to solve the problem.

2. Telephone service

24-hour service 028-6685xxxxx13608xxxxx13982xxxxx.

Telephone response time: after the service department receives the user's call, a special person is responsible for answering it, making records, giving feedback within 1 hour, and solving the problem within 8 hours. If the phone can't solve the problem and remote maintenance is needed, switch to remote maintenance.

3, on-site maintenance

If on-site maintenance is really necessary, it should arrive at the user's site within 6~8 hours from the date when it is determined that on-site maintenance is needed. (except in special circumstances)

Seven. software upgrade

Free upgrade within one year from the date of purchase; The cost of software upgrade after one year shall not exceed'15% of the software quotation;

Eight, one of the following other circumstances, Beike Software Company has the right to fail to perform or terminate the maintenance obligations:

1) The other party fails to perform the payment obligation according to the contract signed by both parties;

2) The other party fails to perform the confidentiality obligation according to the contract signed by both parties;

3) The other party uses non-genuine Beike software;

Chapter VI Service Commitment In order to standardize e-commerce market services, protect consumers' legitimate rights and interests, and establish an honest, standardized and healthy online shopping environment, on the basis of the Law on the Protection of Consumers' Rights and Interests, * * * Co., Ltd. initiated the establishment of an e-commerce website, actively practiced its service commitment of operating in good faith in e-commerce, and consciously accepted the supervision of consumers, consumer associations and industrial and commercial network supervisors:

First, be honest and trustworthy and operate according to law.

1. Dealing with consumers follows the principles of voluntariness, equality, fairness, honesty and credibility.

2. Conduct business activities in strict accordance with laws, regulations and standards, fulfill the statutory obligations of operators and safeguard the legitimate rights and interests of consumers.

Second, the information disclosure is true and sufficient.

1. The publicity content is objective and true, in line with reality, and is not concealed.

The first library network

Hide defects.

2. The propaganda content conforms to scientific facts, does not exaggerate functions and courage, and does not make misleading propaganda.

3. The publicity content is sufficient and practical, which is helpful for consumers to make rational choices.

Third, clearly mark the price, clear and clear.

1. The price is reasonable, clearly marked and the price is true and complete.

2. Buckle clearly, standardize sales promotion, and do not engage in false propaganda.

Fourth, the contract regulates fair competition

1. Don't use your dominant position to make unequal clauses. Faithfully perform the contract and do not terminate the change agreement at will.

2. The contract text is easy to understand and avoid confusion or ambiguity. The format is clear and eye-catching, easy to read and attracts enough attention.

3. Fair trading, legitimate profits, and no harm to the interests of consumers with monopoly or dominant position.

4. Fair and orderly competition, and do not disrupt the market order with unfair business practices.

Five, strictly implement the seven-day return, and effectively protect the interests of consumers.

1. Insist on using third-party secured trading tools to protect consumers' rights and interests to the maximum extent.

2. Establish an effective mechanism to quickly communicate with consumers and solve problems when problems arise.

3. Take the initiative to assume the responsibility of protection, solve consumer disputes fairly and meet the reasonable requirements of consumers.

4. Listen carefully to the opinions of consumers and accept their reasonable suggestions.

Sixth, respect the personality of consumers and protect privacy.

1. Treat consumers equally, without favoring one over the other because of personal identity or characteristics.

2. Collect consumers' personal information reasonably and establish strict information management regulations to protect consumers' privacy.

* * * Co., Ltd. will, under the guidance and supervision of the * * * Consumers Association and the industrial and commercial network supervisor, further standardize the business behavior of the e-commerce industry, improve the awareness and level of consumer rights protection of e-commerce enterprises, and create a good online shopping environment.

Let consumers dare to consume, be willing to consume, consume safely and rest assured after truly understanding e-commerce enterprises.

* * * * Commercial Co., Ltd.

20xx August 3 1

Service Commitment Letter 7: Huaxi Hope Group Guangyuan Jiayuan Real Estate Co., Ltd. In order to ensure that this project meets the requirements of the tenderee for project quality, project return visit and warranty after the construction is completed, and to achieve the construction purpose of this project to the maximum extent and meet the requirements of the tenderee, our company makes the following commitments to the tenderee on project quality warranty:

1. The bidding products are all within the scope of "three guarantees" stipulated by the state, and the product quality guarantee period shall not be less than "three guarantees"; If the commitment of quality assurance period is superior to the national "Three Guarantees" provisions, it shall be implemented according to the actual commitment of the supplier;

2. There is a professional after-sales service organization for the bidding products, which will be clearly stated in the bidding documents and attached with the manufacturer's after-sales service commitment;

3, after the completion of the project, we will be responsible for a one-year project quality warranty, with high-quality service, to achieve our loyal commitment; Truly achieve first-class construction, first-class quality service purposes;

4. We guarantee to provide on-site "centralized" training services to the tenderee within 2 working days after the project is completed and certified by relevant departments, so as to ensure that users fully understand the product performance and usage specifications before operation; Eliminate hidden dangers of accidents and improve work efficiency;

5. Telephone consultation: provide technical assistance calls during the warranty period, answer the problems encountered by the tenderer in use, and put forward suggestions to solve the problems for the tenderer in time;

6. On-site response:

6. 1. If the problem cannot be solved by telephone consultation after receiving the repair notice, we promise to handle it at home within 24 hours to ensure the normal work of the product;

6.2. If the fault is not solved within 24 hours, the tenderee has the right to handle the fault by itself, and the expenses incurred shall be deducted from the quality warranty fund;

6.3. Emergency grab.

If the accident is repaired, we will guarantee to arrive at the scene of the accident as soon as possible after receiving the notice;

6.4 Quality problems involving safety shall be reported immediately and preventive measures shall be taken in time in accordance with the Regulations on Quality Management of Construction Projects.

7. Service commitment outside the warranty period: After the warranty period, we will also provide free telephone consultation service and promise to provide on-site maintenance service for the products;

The above is our after-sales service commitment to this project. If we fail to meet Party A's requirements and our commitment standards in after-sales service, causing great losses to the tenderee, we are willing to accept the punishment of laws and regulations. Take the responsibility caused by this and compensate all the economic losses caused by this.

Commitment unit: Chengdu Feng Bing Decoration Engineering Co., Ltd.

According to the relevant requirements and regulations of agricultural machinery safety production, in order to protect the safety of life and property of ourselves and others, we hereby promise as follows:

First, consciously abide by national safety laws and regulations, consciously obey the management of relevant departments, and participate in the study of agricultural machinery safety production.

Two, don't assemble, modify the whole agricultural machinery, that is, micro tillage machine and hang it on Tuo Dou highway and tractor road.

Three, not according to the provisions of the operation of agricultural machinery or unauthorized assembly, modification of micro tillage machine and Tuo Dou Road and tractor road, voluntarily bear all legal responsibilities.

Commitment unit or location:

Commitment:

Xx，xx，XX，XX