How to establish the quality management system of property management company?

1. Establish the working concept of "taking customer needs as the core"

The service objects of property management enterprises are owners and users, which is the most fundamental reason for the existence of property management enterprises. If we lose them, we will lose the value of the property management company.

2. Establish the working policy of "first satisfying employees, then satisfying customers".

Without employees, there is no property management enterprise. Employees are the ultimate embodiment of the service implementation of property management enterprises. Only when a property management enterprise has a large number of professional, enthusiastic, voluntary and diligent employees can the service level of the property management enterprise be improved and the service quality be recognized by customers.

3. Advocate a "fact-based" work attitude.

In order to grow and develop, property management enterprises must actively advocate the working attitude of "based on facts", that is, the working attitude of "seeking truth from facts", and provide corresponding services to customers according to customer needs, all resources of property management enterprises and national laws and regulations, so as to gain customer recognition and create a harmonious partnership environment between property management enterprises, property management owners and users.

4. Standardize the working methods of "process control"

Service is a process, and the end of the process reflects the completion of the service. In this process, the details of each step can reflect the quality.

5. Adhere to the work style of "continuous improvement"

The improvement of service quality cannot be achieved overnight. It is necessary to continuously improve and make continuous efforts to upgrade the service quality to a new platform, and it is inevitable to adhere to the work style of "continuous improvement".

6. Advocate the working concept of "details"

With the continuous expansion of the popularity of property management, the homogenization tendency is becoming more and more obvious, and the macro service needs can be mastered, such as the basic needs: security, cleaning, greening, maintenance, parking and other service functions of the community, as long as it is a property management enterprise. However, the service quality level of property management enterprises is ultimately reflected in the meticulous service to customers.