How to skillfully use 5S management in property service

As the most popular management method, 5S management has a positive effect on enterprise site management, staff quality and corporate image. 5S management mainly originated in Japan and was widely used in China in 1990s. With the global application of 5S management, 5S management has been applied in all walks of life. 5S management is widely used in the property industry, especially in facility management. Examples are as follows:

The Implementation of 5S Management in Various Industries

1. Tool Management

Using 5S management to manage tools, the core idea is to "give tools a home", that is, give each tool a room with its name and photos on it, and the tools of the same category are on the first floor. Overall management also includes tool list and loan registration form, which is equivalent to employee roster and employee attendance sheet. Every tool is beautifully dressed (wiped clean) and placed neatly every day. Regular physical examination (tool test) is also needed.

2. Computer room management

The core concept of 5S management computer room management is "well-founded, what you see is what you get". What is "well-founded"? That is, the standard of computer room management must be based on national norms. For example, according to Article 3.2.2 of Technical Conditions for Elevator GB/T 10058-2009, the temperature of the machine room should be kept between +5℃ and +40℃. If condensation may occur on electrical equipment, corresponding measures should be taken. What is what you see is what you get? According to the above specifications, set up visual management billboards to let managers know whether the current state of the computer room or facilities is normal or abnormal.

3. Family maintenance

The core concept of broken house maintenance is "reducing interference and respecting customers". Oceanwide Property always adheres to the standard of "five ones", namely "one greeting, one toolbox, one pair of shoe covers, one work cloth and one garbage bag". In the whole process of house demolition and maintenance, we always adhere to the concept of reducing interference, respecting customers and making customers feel satisfied.

4. Safety management

The core of safety management is "measures in place, warning eye-catching". Facility management involves many aspects of safety management, such as climbing work, limited space, aerial work, switch operation, boiler operation and so on. In these areas or parts involving safety management, there must be standardized warning signs. Secondly, make all kinds of emergency plans in advance, so as to nip in the bud and deal with them in time.

The Role of 5S Management in Equipment Management

1. Improve service quality

The core of service quality lies in people's literacy, and the core of 5S management is to improve people's literacy. By implementing 5S management, people's behavior and language can be standardized, thus improving service quality.

2. Improve enterprise efficiency

The implementation of 5S management is mainly in the process of production, sales and service. The implementation of 5S management can reduce costs from four aspects: reducing material waste, reducing labor consumption, reducing energy consumption and reducing accident probability, thus improving the economic benefits of enterprises.

3. Improve work efficiency

The implementation of 5S management reduces or shortens the time to find tools, materials and documents, thus improving work efficiency. 30-second rule: Find the required documents, tools and materials within 30 seconds. Carry out 5S management, especially kanban management, so that grass-roots employees can quickly enter the working state and operate accurately according to the requirements of legends and text descriptions.

4. Reduce the probability of accidents.

Carry out 5S management, on the one hand, implement the correct safety operation procedures step by step, on the other hand, identify the hazards of areas or parts that may endanger customers, employees and outsiders, and increase warning signs to reduce the probability of accidents.

Application of 5S management combined with Internet technology

In recent years, with the development of internet technology, property companies have touched the net. 5S management should also keep pace with the times in the Internet era, and upgrade and improve with the help of Internet technology to further enhance management.

For example, two-dimensional code technology is used to dynamically manage equipment, and remote cameras and sensors are used to monitor water tanks and high and low voltage equipment.

Establish a facility management platform by using APP. Employees have a weekly work task list decomposed from the annual plan, and take photos by mobile phone before and after work.

Take photos and compare them to measure whether employees are working in place.