What should middle managers do and how to face employees' complaints?

1. Encourage employees to complain reasonably. \x0d\ Employees' complaints are generally dissatisfaction with management. There is a saying that "employees are customers". In fact, employees' complaints are similar to those of customers. Enterprises need development and management needs progress. If all you hear is positive and there is no negative, then there is really something wrong. Remember the saying "there are straight trees in the mountains, but there are no straight people on earth"? A manager can't be without problems. Only by constantly improving when problems arise can he keep improving. If employees complain about the enterprise, it proves that they still care about the enterprise. If there is, let them say it. What they are most afraid of is that employees complain and dare not speak out. \x0d\2。 Listen patiently to the complaints of subordinates. \x0d\ In fact, employees sometimes complain just to vent, so they must listen to him. As long as you can make employees complain in front of you, you can gain his trust. If the employee's grievance is really reasonable, please make a promise \x0d\ and cash it as soon as possible; If complaining is unreasonable, we should criticize education. In short, don't let employees' complaints continue to flood. Complaints are contagious, so measures should be taken in time to deal with them as fairly \x0d\ strictly as possible to prevent the negative impact from further expanding. \x0d\3。 Be sure to understand the cause of the complaint and the effect after handling the complaint. \x0d\ As the saying goes, "There is no smoke without fire", and every complaint has a reason. In addition to learning what happened from the complainant, managers should also listen to the opinions of other employees. Managers should not make any comments until things are completely clarified. Premature statements will only make things worse. Don't forget the execution effect after processing. Sometimes, the treatment effect \x0d\ may not be as perfect as expected.