Company post responsibility management manual

Defining employee responsibilities requires clear job responsibilities. The job description is not to cover everything, but to divide the job responsibilities reasonably and effectively, so that the relevant personnel can clearly understand the job responsibilities, earnestly perform the job responsibilities and successfully complete the job responsibilities and tasks. The following is the relevant content of the company's post responsibility management system that I have carefully arranged for you. I hope you will like it!

Company post responsibility management system

Responsibilities of the general manager of the company

1, strictly implement the national, provincial and municipal policies on property management.

2. Lead all staff to manage the property area in an all-round way to ensure that the property is in good condition and improve the efficiency of use.

3, pay attention to economic benefits, careful financial management, open source and reduce expenditure, to meet the needs of owners.

4, pay special attention to the construction of spiritual civilization, safeguard the legitimate rights and interests of the owners, and establish a good corporate image.

5. Formulate and improve the company's rules and regulations, and establish a good working order.

6, make annual work plan, clear objectives and tasks, supervise subordinate departments to perform their duties, adhere to the year-end assessment.

7, pay attention to talents, rational use of cadres, according to morality, diligence, ability and performance of regular assessment.

8, mobilize the positive factors of all parties, * * * manage the property. Regularly report the work and operating income and expenditure to the head office, listen to the suggestions, opinions and requirements of the owners and users through various means, reply in time and solve them seriously.

9. Care about employees' lives, strive to improve employees' wages and benefits, and improve working conditions.

10 often communicates with superior companies and relevant government departments to straighten out the relationship and create a good external environment.

Responsibilities of the deputy general manager of the company

1, under the leadership of the general manager, assist the manager to do a good job in an all-round way.

2, mainly pays special attention to the maintenance of equipment and facilities, maintenance plan formulation and implementation. Lead all staff to manage the property area in an all-round way to ensure that the property is in good condition and improve the efficiency of use.

3. Formulate and improve the company's rules and regulations, and establish a good working order.

4, formulate annual work plan, clear objectives and tasks, supervise subordinate departments to perform their duties, adhere to the year-end assessment.

5, mobilize the positive factors of all parties, * * * manage the property. Regularly report the sub-management work to the general manager, listen to the suggestions, opinions and requirements of the owners and users through various ways, and reply in time and solve them seriously.

6. Care about employees' lives, strive to improve employees' wages and benefits, and improve working conditions.

7, the economy and the superior company and government departments, to create a good external environment.

Job responsibilities of functional department managers

1, under the leadership of the company's general manager's office, fully implement all the work of this department.

2. Be responsible for formulating the work plan and organizing the work of this department.

3. Responsible for cooperating with the office to recruit employees of this department.

4. Be responsible for making business training plans for employees in this department, and conduct regular employee training.

5. Be responsible for guiding, supervising and inspecting the work of this department, and regularly assessing the employees of this department.

Responsibilities of the director of management office

Under the direct leadership of the general manager, implement the company's principles and policies and be fully responsible for the daily affairs and management of the management office.

1, establish and improve various rules and regulations, check and supervise the implementation of post responsibility system, continuously improve service quality and implement reward and punishment system;

2. Arrange and adjust the work of employees in this department, be responsible for formulating the work plan of this department, and organize the preparation of management reports and various notices and official letters;

3. Be responsible for conveying company documents, notices and meeting spirit;

4. Check and supervise the work of engineering maintenance, security personnel and administrators in this area, and conduct assessment, paying special attention to management according to the requirements of employee manual;

5, familiar with the relevant national laws and regulations and property management regulations, master the owner's situation, check and supervise the actual operation of each responsibility area management;

6. Keep abreast of the payment of rent, management fees, utilities, etc. , timely organize the collection of property management fees, organize and solve related complaints, and continuously improve service quality;

7, pays special attention to the organization and ideological work of the department, presided over the daily and regular work meeting, study and formulate the next work plan;

8, strengthen the unity and cooperation of each class, establish a global concept, close contact with other departments, mutual communication and coordination;

9. Seriously complete other tasks assigned by the company.

Job responsibilities of backstage staff

Under the unified arrangement of the director of the management office, the back office staff are responsible for the preservation and management of documents and materials, and do a good job in all basic work.

1, according to the demand of property services, prepare the procurement plan and implement the procurement;

2. Manage warehouse materials and other materials, and establish material account;

3. Assist the director in organizing community cultural services;

4. Manage the attendance and assessment of employees in this department;

5, responsible for the management of the owner's files and property files within the jurisdiction, do a good job of _ _, to prevent loss and damage;

6. Responsible for sending and receiving all kinds of notices, official letters and reports of this department;

7, responsible for answering service calls, complaints and repairs belonging to the owner should be recorded, and transferred in time, and report to the department head or company leader in time for emergencies;

8, familiar with all kinds of charging procedures, responsible for receiving the owner's door-to-door payment, and make a record of the charges;

9. Warmly receive the visiting owners and other personnel, and give warm and thoughtful answers and explanations to their inquiries;

10, complete other work arranged by this department.

Job responsibilities of administrators

Carry out daily management services under the direct leadership of the director of the management office.

1, familiar with the basic situation of property owners and properties;

2. Establish a charging account, grasp the charging trends, and timely collect all the fees receivable;

3, responsible for the owner's move-in and move-out procedures, supervision and management of decoration affairs;

4, responsible for the use of property inspection, as well as security, cleaning and maintenance personnel;

5, responsible for the supervision and management of outsourcing service process;

6, responsible for communication with the owner, pay a return visit, effectively handle the owner's complaints.

The duties of a clerk

1, responsible for the department's document writing and sorting;

2. Responsible for the daily work such as employee attendance, sending and receiving documents, and properly keep all kinds of communications from the management office;

3, responsible for all kinds of foreign personnel in and out of the certificate;

4. Assist the director to organize the meeting initiated by the management office and keep the meeting records;

5. Receive the visiting owners, explain and answer their questions and opinions, and record the details;

6. Be responsible for the management of documents, records and cards, and ensure the completeness and confidentiality of files;

7. Send a written notice to all owners, asking them to pay all fees;

8. Make publicity through various media;

9, responsible for organizing the owners' consultation activities and community cultural activities;

The cashier's job responsibilities

1, collect the money handed in by the department;

2. Check whether the original documents are complete;

3. Pay wages and bonuses, and pay the expenses that meet the formalities;

4. Handling bank deposit receipts and payments;

5, fill in accounting vouchers, accounting;

6. Use invoices correctly to ensure the safety of cash and bank checks.

Job responsibilities of security personnel

(1) general principles

1, implement the laws and regulations formulated by the public security organs and superior departments, and strive to maintain public order in the property area;

2. Abide by the company's rules and regulations and employee handbook, obey the leadership and complete other tasks assigned by the company;

3. Be responsible for the patrol and duty work within the jurisdiction, and do a good job in the registration of bulk goods outside the property jurisdiction;

4. Responsible for the management and charging of motor vehicles;

5. Responsible for collecting comprehensive management fees;

6. Be familiar with the situation of the building, prevent, find and stop all kinds of accidents such as fighting and theft through dynamic inspections, and improve the emergency handling ability;

7. Dress in accordance with the regulations, be on duty in a civilized manner, go through the handover procedures strictly, and carefully record the attendance and handover;

8. Pay attention to civilization, be polite to others, patiently persuade and educate residents to abide by the management regulations of the property area.

(2), the security team captain job responsibilities

Under the direct leadership of the director of the management office, the security captain is fully responsible for the management of the security team.

1, understand and master the situation of the security team, establish and improve the reward and punishment provisions of various working rules according to the requirements and intentions of the management office leaders and the actual situation, do a good job in organizing and supervising the implementation, and fully implement the public security, fire control and vehicle traffic management in the property area;

2. Preside over the safety work meeting, supervise and inspect the implementation of various rules and regulations, with emphasis on the implementation of employee manuals and relevant safety regulations, organize team members to learn business knowledge and physical instrument training, conscientiously do a good job in training and business training, and improve the overall quality of all team members. ;

3. Regularly and irregularly check the work of security guards, do a good job in supervision, inspection and assessment, and implement the post responsibility system and reward and punishment regulations;

4. Grasp the ideological trends of the team members, do ideological work conscientiously, pay special attention to the ideological construction of the security team, care about the living conditions and professional level of the team members, conduct ideological education, legal education and professional spirit education for all the team members, help subordinates correctly handle various problems in their work and solve practical problems for them;

5. Educate and train their monitor, and constantly cultivate their organization and command ability and management level;

6. Handle public security affairs, report major public security problems and accidents to the leaders in time, and take decisive measures to control the development of the situation.

7. Complete other tasks assigned by the company, such as expenses.

(3), safety monitor job responsibilities

The security monitor is responsible for the daily affairs of the security team under the direct leadership of the security captain.

1, responsible for organizing the security work on duty, carefully supervising and guiding the work on duty, and correcting and registering violations in time;

2, check the class personnel dress appearance, indoor hygiene, keep the equipped communication equipment, safety facilities, self-defense weapons and other items;

3. Fill in the duty record, register the rewards and punishments of the class, and check the patrol points;

4. According to the training plan formulated by the security department (team), organize and implement the work well, hold regular class meetings, and often give specific business guidance and on-the-job training to the players, so as to improve the comprehensive quality and business level of myself and the whole class and solve various emergencies on duty in time.

5. Do a good job of uploading, issuing, asking for instructions and reporting in time, and have a good relationship with the owners in the jurisdiction;

6. Be familiar with the organization and command of the class in case of emergency, handle general public security incidents and complaints from the owners, implement safety measures to prevent all kinds of accidents, and report to the superior for instructions in time if there are any mistakes in the work;

7, unite the whole class, adhere to the regular ideological work, familiar with and master the players' ideological trends, work performance and work ability.

8. Complete other tasks assigned by the company.

(4) Job responsibilities of security guards

1, over duty

① Familiar with the general situation, plane layout and building distribution of the property jurisdiction;

(2) maintain a dignified and respectable appearance and establish a good mental outlook;

(3) Responsible for managing the bulk items outside the property area, managing the entry and exit of household decoration personnel and decoration items, and preventing other personnel from entering the property area at will;

(4) Responsible for the management and charging of motor vehicles.

⑤ Be familiar with the operating procedures of safety facilities and equipment and the use of alarm facilities;

6. Do a good job of cleaning and handover of this position.

⑦ Be responsible for answering and solving the questions raised by residents and visitors that fall within the responsibilities of this position;

(8) Promptly dissuade and stop any behavior that hinders the property management in the property area.

2. Patrol post

① Strictly abide by the company's rules and regulations, implement the 24-hour patrol system, strictly implement the queue walking standards, and establish a good image and personal moral demeanor of the company;

(2) Establish a strong sense of responsibility, comprehensively do a good job in public security, fire fighting, vehicles, fees, residents' call for help, etc. in the property area to ensure public security and order in the property area;

(3) Be familiar with the residents in the area I am responsible for, understand the housing topography and the layout of each passage in other areas within the jurisdiction of the property, conduct regular patrols and inspections, and handle problems in time when found;

(4) Be familiar with the configuration of fire-fighting facilities in the property area, skillfully use all kinds of fire-fighting equipment and master the knowledge of fire prevention and self-help;

⑤ Check the use of equipment and facilities and the sanitation and cleanliness of public facilities, report the damage of facilities in time, and promptly persuade and stop any behavior that harms the property management in the property area;

⑥ Strengthen the management of motor vehicles in the property area and maintain the parking order of vehicles;

All landowners actively participate in professional ethics, business and fire training, and strive to improve their own quality.

Fireman (security guard) job responsibilities

1, conscientiously implement the guiding principle of "prevention first, combining prevention with fire fighting", earnestly study relevant fire fighting knowledge and master the use methods of various fire extinguishers;

2, actively do a good job in fire prevention publicity and education, establish a fire duty and fire control facilities account, conduct regular safety inspections, once the fire is found, it can be put into use;

3. When a fire breaks out in the property area, all employees must devote themselves to the fighting and rescue work, perform the duties of voluntary firefighters, and shall not run away from the fire;

4. In case of a fire accident, immediately report to the relevant leaders, call the fire alarm number 1 19, call the fire department, organize personnel to rescue and remove risks, organize residents to evacuate the dangerous area, make proper arrangements, do a good job in site safety and security, prevent fish in troubled waters from gaining ill-gotten gains, and assist relevant departments to find out the cause of the fire;

5, strengthen the control and management of the use of open flame within the jurisdiction.

Monitor the duties of the personnel on duty.

1, closely monitor all kinds of situations of the security object, inform the security guard on duty for handling in time if suspicious or unsafe signs are found, and report to the team leader through walkie-talkie or telephone in time, and report the changes at any time until the problem is solved.

2. Familiar with the performance and operating procedures of the managed equipment, able to operate independently and carry out simple maintenance;

3. If there is any abnormality, insist, confirm, report and make records;

4. Be responsible for the daily inspection and recording of the equipment;

5. Keep the computer room clean and tidy; Do a good job of handover.

Job responsibilities of maintenance personnel

1. Implement company decisions, obey management and discipline, and establish a good sense of service;

2. Familiar with the building number, unit, number of households, building structure, water supply and power supply of buildings in the property area;

3, strictly abide by the service content and service standards, and accept all kinds of maintenance proposed by the owner in time;

4. Actively provide a number of convenience services for the owners, and be considerate, enthusiastic and standardized without complaints;

5. Dress according to regulations during working hours, wear work cards, and strictly abide by operating procedures to ensure safety and prevent accidents;

6. Clean up the sundries on the construction site in time after work, and the service process must be signed by the owner;

7, take good care of tools, put an end to waste, in accordance with the provisions, recipients tools and maintenance materials.

8, responsible for the inspection and maintenance of * * * with some facilities.

9, monthly maintenance, maintenance record summary and material procurement plan.

Responsibilities of cleaning and sanitation workers

1, abide by various rules and regulations and employee manuals formulated by the company;

2, respect the leadership, obey the distribution, complete the task on time;

3. Wear a work permit, get dressed and keep clean and tidy;

4. Civilized service, honest style, and honest money collection;

5. Clean the property area according to the service contents and service standards, and maintain a good sanitary and environmental order in the property area;

6. Clean up graffiti, graffiti, advertisements and slogans in public places in time. ;

7. Report the abnormal situation of the property within the cleaning scope to the security guard or administrator in time;

8. The phenomenon of littering should be stopped and removed in time;

9. Use and keep cleaning tools correctly, be diligent and thrifty, trade in the old for the new, and compensate for unreasonable damage as appropriate.

Responsibilities of Green Chemical Industry

1, abide by the company's rules and regulations and employee handbook;

2. Obey the inspection and supervision of the company's leaders and managers, and wear a work permit when going to work;

3. The greening and maintenance work site and both sides of the road shall be clean and orderly, and vehicles and pedestrians shall not be harmed;

4. Speak to residents, and be gentle and polite to discourage behaviors that are harmful to greening;

5. Use garden equipment correctly and skillfully, properly keep greening tools and facilities, pesticides, fertilizers and other supplies, and strictly use fertilizers and pesticides;

6. Water flowers and trees in time to prevent droughts and floods;

7. Regularly cultivate soil for flowers and trees, apply fertilizer, remove weeds and pests, and timely prune, replant and water newly planted flowers and trees to ensure the survival rate of more than 90%;

8. Be familiar with the general situation of greening in the property area, make full use of the green area, rationally arrange and plant flowers and trees;

9. In the process of work, find the abnormal situation under the jurisdiction of the property, and report to the security guard or administrator in time.

The second part of the public system

All employees are managers in the property area of the company, regardless of their jobs and division of labor, they must follow the following system.

Petition and complaint system

In order to achieve the management goal of "no blind spot in management, no picky service and no complaints from owners", constantly improve the management system, improve the quality of employees and service, and take every piece of information fed back by owners (residents) seriously, this system is formulated:

1. Implement the "first inquiry responsibility system". Every employee of the company, regardless of the division of labor, is obliged to accept any phone calls and complaints from the owner. If it falls within its own authority or can be solved, it should be solved on the spot; Those who do not fall within their own functions and powers or cannot be solved shall not shirk or evade for any reason. The problems reflected by the owners (residents) shall be received on the spot, and then the corresponding departments shall be informed.

2. Every employee has the responsibility to collect the opinions, suggestions and opinions of the owners (residents) on community management.

3. When employees answer all calls, the first sentence must be: "Hello, XXX Property".

4. When accepting complaints, be sure to receive them warmly, take the initiative to ask, smile, don't shirk or refuse without reason, and treat them equally.

5. When the respondent accepts the complaint, the respondent must truthfully record it and may not withdraw it.

6, to carefully record the contents of the complaint, send someone to deal with or report to the supervisor in time, and solve or reply within 24 hours, so that everything is settled and there is an echo.

7. Residents' complaints caused by municipal facilities such as water, electricity, gas, roads, posts and telecommunications. , we should try our best to explain, actively negotiate with relevant municipal departments, solve problems for the owners as soon as possible, and never shirk.

8. Employees should conscientiously do their jobs, actively provide satisfactory management services for the owners, reduce complaints and eliminate contradictions before complaints.

9. Complaints to the owners should be analyzed and summarized in time. For recurring problems, it is necessary to organize relevant departments to conduct in-depth discussions and find solutions to prevent recurrence.

10, complaints should be recorded and complaint information should be filed.