Does China Consumers Association respond to the overtime charge of beehive boxes?

China Consumers Association should not separately charge the overtime fee for the reasonable storage period of beehives (with the original text attached). Will China Consumers Association pay the overtime fee for the beehive box?

Recently, the problem of overtime charging for honeycomb box express box has attracted consumers' attention. On May 13, China Consumers Association expressed its opinions on the honeycomb box express box incident for the first time. China Consumers Association said that the smart express box service for consumers in residential areas should be included in the business scope of real estate services in residential areas, and service fees should not be charged separately during reasonable storage. If it is really necessary to use the smart express box service beyond the time limit, the charging standard should be determined according to the management mode of public service price, rather than simply through the market-oriented mechanism. It requires intelligent upgrading and transformation of the existing express boxes in residential areas to become new infrastructure projects, which should be included in the category of public consumption.

Overtime use cannot be easily solved through market-oriented mechanism.

Intelligent express box service is a subdivision and extension of the service link of express delivery industry, which meets the diversified and personalized consumption demand of consumers for express delivery service to a certain extent. The intelligent express box makes up for the shortage of express boxes based on the universal service standards in residential areas in terms of service differences and service interactivity, but it is set at the expense of consuming public resources in residential areas and serves more and more consumers in residential areas. It has the property of residential service. The Measures for the Administration of the Delivery Service of Smart Express Boxes, which were implemented on June 65, 1965, June 65, 438+09 and June 438+0, put forward relevant requirements for the reasonable free storage period of smart express box operators. Intelligent express box services provided for consumers in residential areas should be included in the business scope of real estate services in residential areas, and service fees should not be charged separately during reasonable storage. Please contact the service department after the storage period expires. If it is really necessary to use the intelligent express box service beyond the time limit, the charging standard should be determined with reference to the price management measures of public services, and it cannot be solved simply through the market mechanism.

Consumers must be clearly informed one by one and get their consent.

Intelligent express service involves residential buildings, intelligent express operators, express companies, e-commerce platforms, owners' committees, residential consumers and many other stakeholders. It is necessary to strengthen comprehensive supervision and management and effectively protect the legitimate rights and interests of consumers and social interests. Residential real estate operators, intelligent express delivery operators, express delivery companies, e-commerce platforms and other operators must clearly inform consumers of matters related to consumers' interests such as free storage period and service charging standards before providing relevant services to consumers through intelligent express delivery, and obtain the consent of consumers. Real estate companies and owners' committees must fully listen to consumers' opinions on matters involving consumers' interests in residential areas through interest expression channels, and protect consumers' right to supervise and make suggestions. In violation of postal management, property services, consumer protection law and other relevant laws and regulations, the relevant government departments should immediately stop investigating.

As a new infrastructure project, upgrading has been brought into the public consumption field.

Consumer demand is the ultimate driving force to promote the sustainable development of intelligent express box service. Relevant government departments should seriously study consumer demand, meet consumers' demand for higher quality of universal service, adapt to consumers' differentiated and personalized service demand, appropriately expand or expand the scope and field of public service, improve the construction standards of public service facilities, and take the intelligent upgrading of existing delivery boxes in residential areas as a new infrastructure project, enter the category of public consumption, and provide consumers with better living needs.