How should property management companies conduct grid management?

First, divide the grid area \x0d\ according to the task for easy management and clear wiring. First, considering the residents' recognition, the scale of natural communities, the status of community workers and other factors, it is classified according to self-management communities, property management communities and decentralized main campuses. , reasonably design the community grid, and each grid designates a community worker as the grid leader to ensure the personnel and area of the area. \x0d\ II。 Establish post responsibilities \x0d\ The person in charge of the small grid is responsible for information collection, convenience service and simple problem handling. The person in charge of the small grid will report the collected information, simple problem handling results or major problems to the person in charge of the (medium grid) community in time. \x0d\ III。 Standardize working procedures \x0d\ The person in charge of the community (medium grid) will report the collected information, the results of problem handling or the problems that cannot be handled to the street (large grid) in time. \x0d\ 1。 For general problems, the grid leader will handle them on the spot and register them for the record. The work that needs to be coordinated and handled shall be accepted by the grid leader on the spot, brought back to the community, and fed back to the service management object after taking the handling opinions. \x0d\ 2。 In case of unexpected work, the grid responsible person shall immediately report to the community, streets and relevant departments for emergency treatment, and the (small grid) responsible person shall follow up on the spot. \x0d\ 3。 For the work that needs approval, the person in charge of the grid should know the information, the person in charge of the community should check it, the community secretary should review it and report it to the street functional department for approval. Need to report to the relevant departments at or above the district level, forwarded by the street. \x0d\ IV。 Define job requirements \x0d\ 1, job responsibilities, strengthen the sense of responsibility, and be the first person to discover, accept, coordinate and report. \x0d\ 2。 Be good at finding problems, handling problems, reporting problems in time, actively communicating with community residents, enhancing feelings and keeping abreast of social conditions and public opinion. \x0d\ 3。 Insist on patrolling the grid area. Fill in the work log of the person in charge of the grid carefully, make the working day clear, once a week, and enter the dynamic information in time. \x0d\ 4。 Guide and recruit property management agencies, resident representatives, retired party member, building directors, residents who are enthusiastic about community work and community volunteers to serve as volunteer information officers and supervisors to help manage the network.