New regulations on charges for new houses and vacant properties

The new regulations mainly involve the determination of charging standards, the refinement of charging items and the protection of owners' rights and interests.

First, the determination of the charging standard for vacant new houses.

According to the new regulations, property companies should follow the principles of fairness, reasonableness and transparency when charging owners who have not moved into new houses. The charging standard shall be reasonably determined according to the actual cost, service quality and market conditions of the property service project, and shall be implemented after being examined and approved by the relevant departments. At the same time, the property company should regularly publicize the charging standards and service items to the owners to ensure that the owners have a clear understanding of the charging situation.

Second, the new house did not live in the property fee details

The new regulations clarify the project scope of new house property fees, mainly including property service fees, public energy consumption, parking fees and so on. Property service fee refers to the fees charged by property companies for daily property services provided by owners, including security, cleaning and greening. Public energy consumption refers to the energy consumption cost of public facilities such as elevators, lighting and air conditioning used by the owner; Parking fee refers to the cost for the owner to use the parking space in the community. Property management companies should make detailed accounting of these expenses and provide detailed expense lists to the owners.

Third, protect the rights and interests of owners.

The new regulations emphasize the protection of owners' rights and interests. The owner has the right to ask the property company to show the charging license and relevant charging documents to verify the charging standards and charging items. At the same time, the owner has the right to complain and report unreasonable charges, and the relevant departments should accept and deal with them in time. In addition, property companies should establish and improve the service quality supervision mechanism, and conduct self-examination and evaluation on property services regularly to ensure the rationality of service quality and charging level.

To sum up:

The new regulation of new house property charges aims to standardize the charging behavior of property companies and protect the legitimate rights and interests of owners. Property companies should follow the principles of fairness, reasonableness and transparency to formulate charging standards, and provide detailed charging lists and service items to the owners. Owners have the right to verify and complain about the charges, and relevant departments shall promptly accept and handle them.

Legal basis:

property management regulations

Article 45 provides that:

Property service enterprises shall follow the principles of fairness, reasonableness and transparency, formulate reasonable charging standards for property services, and publicize them to the owners.

property management regulations

Article 46 provides that:

The realty service enterprise shall provide the owners with a detailed list of realty service charges, indicating the charging items, charging standards, charging basis and other contents.

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 10 stipulates:

When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.