Summary and Planning of Street Property Management

Summary and planning are complementary, based on the work plan, and planning is always based on summing up experience. I have compiled the Summary and Scheme of Street Property Management, which is for reference only. I hope it will help everyone!

Summary and Plan of Street Property Management In the past 20xx years, under the correct leadership of the District Administrative Law Enforcement Bureau and its office, our street property management work has been based on facts, taking laws and regulations as the criterion, and combined with the actual situation of property management in the jurisdiction, it has done a lot of positive work to standardize and develop the management level of property communities, and achieved certain results. The work situation and work plan for 20xx are reported as follows:

I. Basic work in 20xx years

At present, there are 163 residential quarters with property management, 57 property companies with management qualifications, and 2 1 residential quarters without property management.

(a) to strengthen team building, clear job responsibilities, and comprehensively improve the level of property management in the area.

In view of the complex, focused and professional characteristics of property management specialty, we attach great importance to team building and pay attention to the improvement of professional quality and working ability of personnel. Set up the working goal of "strengthening quality inside and shaping image outside" and strengthen team building.

First, strengthen business study in combination with work practice. We specially organized all the staff to study the relevant laws and regulations seriously and systematically, and discussed and studied the key terms. In line with the principle of "promoting work by learning and promoting work by work", strive to improve the professional quality and working ability of employees;

The second is to strengthen system construction and implement standardized management. Through one year's work practice, we have gradually established the rules for the establishment of the first owners' meeting, mediation of property management disputes, daily complaint response, online public opinion supervision, daily inspection and assessment, handover of property communities, and joint meetings of property. , and clearly defined their respective job responsibilities, actively find and solve problems, and carry out various work in a targeted and focused manner.

(II) Standardize the establishment and general election of owners' congress and owners' committee, and organize and guide the completion of xxx (general election), xxx (first general election), xxxx (general election), xxxx (first general election), xxxx (general election) and xxxx Garden (general election).

(three) prevention first, combining unblocking, properly handle all kinds of property management disputes and daily complaints. Based on the principle of "prevention first, combination of unblocking and blocking, timely discovery and effective solution", difficult problems in property management have been solved and property disputes have been resolved in time. Up to now, 860 daily complaints have been handled, including 129 for the district head, 53 for the government mailbox, 48 for the government hotline, 54 for the mayor's public telephone, 20 for the hotline 123 19 online public opinion supervision 120, and 5 for Minsheng Online. Properly handle the ownership of the xxxx community club, the controversial issue of the establishment of the xxxx industry Committee, the problem of power failure due to electricity charges, and the owner's autonomy. , to avoid the occurrence of large-scale petitions.

(4) Strictly check, attach great importance to the handover work of the early property community, and earnestly complete the preliminary qualification examination of the property company.

First, in the handover of new residential quarters, we attach great importance to the key issues related to the interests of the owners, such as water, electricity, heating, property housing and other supporting facilities involved in the previous handover, and strictly control them one by one according to the planning and design to ensure the accuracy and safety of the handover work. This year, * * completed the preliminary review of property handover materials between four developers and property management companies, including Zhongnanwan New City, Jiangshan, Shi Sheng, Group C of Jiangshan Road West Community and Mountain Seascape Garden.

Second, we have carefully completed the review of the renewal of qualification certificates of nine property companies, including xx property, xx property, xx property, xx property, xx property, xx property and xx property.

(five) actively implement the joint meeting system of property management, timely resolve conflicts and calm emergencies.

After more than two years of work practice, our street has gradually established a new mechanism with the joint meeting system of street and community property management as the main line, law enforcement departments such as district property office, urban management, public security, planning and urban construction and professional business units such as electric power, tap water, heat and gas companies as the two wings, with street offices taking the lead, and law enforcement and professional business units participating in property management disputes according to their respective responsibilities. Organized 10 joint meetings of property management in xxxxxx community and xxxx community.

Xxxxxx residential district was completed and put into use in 20xx. After the completion of the residential area, electric floor heating will be used for heating. Because of the high maintenance cost of floor heating, the heating effect is not ideal, and there are many complaints from the owners of the community, and they have repeatedly requested heating renovation. In April, 20xx, after the establishment of the new owners' committee, it took more than four months to conduct a questionnaire survey on the heating renovation intention of more than 800 owners in the residential area/kloc-0, and finally 1400 owners agreed to carry out heating renovation. On August 12, 20xx, my street called the community industry committee, property management company, heating office, Wenwanjia and other related units to hold a joint meeting on property management. In view of the supporting cost of the secondary pipe network in the community, the community industry committee negotiated with the heating office and Wenwanjia for many times, and finally the supporting cost of the pipe network was reduced from 95 yuan /m2 to 57 yuan /m2, which really won benefits for the owners.

On March 3rd, 20xx, xx Road Sub-district Office held a joint meeting on property management, in view of the overflow of ancient energy, cross-flow of sewage and strong reaction from residents in xxxx residential area. * * * The property management department of the joint development zone, the law enforcement squadron, Fuchunjiang Road neighborhood committee, xxxx related units and some owners held a joint meeting to negotiate and solve the overflow problem of the residential area. After consultation with the participating units and owners, it is agreed that the sanitation team of the sub-district office will be responsible for dredging the blocked sewers, and the dredging expenses will be shared by four restaurants, child care centers and a jewelry store. Because there is no property management area in the community, the maintenance fee is collected by the community neighborhood Committee of xxx Road, and the daily maintenance fee in the later period is shared by four restaurants. The successful solution of this problem has been widely praised by the residents in this area.

(six) to create a city as an opportunity to strengthen daily inspection and assessment and carry out special rectification activities to improve the overall level of environmental sanitation in the area.

In view of the city-building activities in our city, we will strengthen the daily inspection and assessment and carry out special rectification activities, and implement a net-pulling and seamless centralized rectification of environmental sanitation.

First, a daily inspection team was set up. Combined with the daily assessment work, the environmental sanitation of the property community in the jurisdiction is inspected and assessed daily. In view of the dirty, chaotic and poor problems existing in individual residential areas, the residential property enterprises were ordered to carry out on-site rectification. In view of the centralized and serious phenomenon of littering, practical rectification measures have been formulated. For those property companies whose rectification is not timely and thorough, informed criticism was conducted in accordance with relevant regulations, and the rectification was followed up to ensure that all of them met the standards.

The second is to actively carry out special rectification activities for environmental sanitation. During the establishment of the city, our street invested a special fund of 6.5438+0 million yuan to clean up small advertisements, purchased painting tools such as latex paint and exterior wall paint, and hired a cleaning team of 40 people to paint small advertisements on the exterior walls and corridors of the property community under its jurisdiction. Invested 200,000 yuan, and hired an emergency team of 100 people in10 urban communities in the jurisdiction, focusing on daily cleaning and maintenance of garbage bags, scraps of paper, green belts and other dead ends in the area without property management. A special fund of 654.38+10,000 yuan was invested in the "Three No-Zone", and about 200 vehicles and personnel were dispatched successively to carry out comprehensive environmental sanitation improvement activities in 265.438+0 key areas without property management, covering an area of about 654.38+10,000 square meters. Through a series of special rectification activities, the environmental sanitation level in the jurisdiction has been significantly improved, and the task of creating a city has been successfully completed.

(seven) to fully implement the requirements of comprehensive renovation of residential buildings in xx city. In view of the outdated infrastructure of some public buildings in the jurisdiction, starting with solving the outstanding problems that residents are most concerned about, most direct and most in need, 40 residential buildings in the jurisdiction were centrally rectified, including 37 property management communities, 3 non-property management communities, 502 buildings, 999 units, 22 138. The accumulated investment of130,000 yuan was used for upgrading the hardware infrastructure, which successfully welcomed the renovation inspection of the xX residential building comprehensive renovation headquarters for the buildings in xxX, xx and xxxX communities, and strived to create a clean, comfortable and pleasant living environment, thus improving the quality of life and happiness index of residents.

Second, the current problems in property management

1, the management level of property service enterprises is uneven, and the property management area is small and scattered, which seriously restricts the overall improvement of property service level. The market operation of property enterprises is not standardized, the supporting facilities of old residential areas are not perfect, and the scattered, chaotic, small and unsealed residential areas left over from the early development of the main city can not meet the needs of modern residents for high-quality residential areas. The poor management level of individual property service enterprises, lack of effective internal management mechanism, inadequate service contracts and poor integrity have seriously affected the overall image of property service enterprises.

2. There are serious problems such as littering, destroying vegetables, and illegally building. Due to the uneven quality of community owners, there are phenomena such as littering, destroying vegetables and building privately, which have a serious impact on the community environment. The owners think that the property company does not act, and the property company is obstructed by the owners because it has no law enforcement power, which makes this kind of problem not completely solved.

3. Problems left by developers. Due to some problems left by individual development and construction units, such as imperfect supporting facilities and housing quality, it is embodied in the serious shortage of parking spaces in residential areas and the difficulty in maintaining housing and supporting facilities and equipment. Transferred to the property company, resulting in the contradiction between the owner and the property enterprise, causing the owner to refuse to pay the property service fee, causing the contradiction between the enterprise and the owner to intensify.

4. There is no regional problem of property management. There are many problems in the non-property management community, such as serious damage to infrastructure equipment, dirty sanitation, chaotic public security, inconvenient collection of water and electricity fees, etc., which cause dissatisfaction among owners and easily lead to large-scale petitions.

5. It is difficult to collect the housing maintenance fund. The public facilities and equipment in individual communities are aging and damaged, which requires the owners to share the cost for maintenance. However, in practice, due to the disagreement of owners, it is difficult to collect maintenance fees, and it is difficult to repair and replace damaged public facilities.

6. Some communities have been delivered to the owners before the completion acceptance. Although the developer and the previous property reached an agreement on the collection of property fees, the owners of the community raised objections, and it was difficult to collect property fees, which easily led to contradictions and disputes.

Three. Work target of 20xx

(1) Actively explore a new management mode combining community management with property management under the new situation, and establish a long-term mechanism for localized management.

According to the requirements of "organization in the government, support in the society, work at the grassroots level and implementation in the community", give full play to the comprehensive management function of the community and effectively combine property management with community management.

First, it is necessary to incorporate residential property management into the overall goal of community construction. The office is responsible for the daily guidance and supervision of property management within its jurisdiction, mobilizing and giving play to the coordinating role of neighborhood committees to owners' committees and property enterprises, the supervisory role of owners' committees to property enterprises and the service role of property enterprises to owners, discussing, coordinating, arranging, inspecting and solving major issues related to community management and property management according to the contract and management system, and handling the relationship between community neighborhood committees and owners and property enterprises.

The second is to improve the system and establish a long-term mechanism for localized management. On the one hand, establish and improve the working principles of property management and community management, as well as related restraint, supervision and assessment systems, so that property management can be incorporated into the community management system, and all work can be followed by laws and rules. On the other hand, property management should be assessed with the community management system as the goal, forming a new management model led by the government, guided by the competent departments of the industry, and coordinated by the owners' Committee and the property company, and establishing a localized long-term management mechanism.

The third is to effectively combine the self-management, self-education and self-service of the owners' committee and owners with improving the service level of residential property enterprises, give full play to the autonomy of community residents, and form a new model of community property management with extensive participation and active cooperation of the masses. Effectively integrate the advantages of community management and various resources of property enterprises, form a good situation of * * * management * * construction, accelerate the construction of harmonious communities, and create a long-term management mechanism for satisfactory properties.

(two) combined with the comprehensive improvement of residential buildings, increase the intensity of environmental sanitation improvement in residential areas.

Taking the comprehensive improvement of residential buildings as an opportunity, we will increase the investment in the comprehensive improvement of environmental sanitation in scattered small residential quarters.

First, do a good job in the closed integration of some scattered small residential quarters. Increase government investment, implement closed integration of scattered small residential quarters, re-divide property management areas, do a good job in early publicity and education, do a good job in public opinion surveys, implement relevant procedures for closed integration of residential quarters stipulated by relevant laws and regulations, improve owners' right to know and participate, and solve some problems brought about by closed integration in time.

The second is to do a good job in the comprehensive improvement of environmental sanitation in old communities. First of all, according to the A-level standard of Chuangcheng, make a thorough investigation of the old community, go deep into the community, find out the base number, and strengthen the daily inspection and assessment of the community in combination with the daily inspection and weekly evaluation, and rectify the problems in time when found. Secondly, increase capital investment, carry out in-depth special rectification activities, and thoroughly solve some difficult and complicated environmental sanitation problems left over from history. Thirdly, it is necessary to establish a dynamic work notification system and carry out in-depth activities of evaluating the first and creating the best. Timely report the dynamic situation of comprehensive improvement of environmental sanitation in the property community under its jurisdiction, implement reward and punishment measures, and fully mobilize the enthusiasm of property companies. For those enterprises with low management level, irregular service and poor social image, clean up and rectify, gradually optimize the service level of property service enterprises, and do a good job in comprehensive improvement of environmental sanitation.

(3) Establish a training system to improve the overall quality of property practitioners and owners' committees.

First, we will further strengthen the education and training of laws, regulations and special business knowledge of all kinds of personnel, adopt ways and means such as "please come in and go out", broaden our horizons, expand our thinking, constantly strengthen the awareness of service-oriented and standardized supervision, strive to cultivate high-quality management talents, improve the team structure, and gradually establish a professional, efficient and capable backbone team of property managers and owners' committees.

The second is to strengthen the communication between the property practitioners and the members of the owners' committee and enhance trust. Establish a regular "interactive communication" mechanism among property service enterprises, owners' committees and community owners, so that owners and members of the owners' committees can correctly understand and understand the profound connotation of property services, actively support the work of property service enterprises, strengthen daily supervision of property service enterprises within the authority given by laws and regulations, and improve the overall service level of the property industry.

(4) Properly handle property management disputes and further improve the complaint acceptance and feedback mechanism.

The first is for seasonal complaint hotspots. For example, the house leaks rain in summer, and the heating is not hot in winter. , should make a thorough investigation in advance, coordinate relevant functional departments to intervene in advance, give play to departmental linkage, and form a three-level complaint acceptance mechanism for property, community and street;

The second is sensitive complaints that residents are widely concerned about. If the property facilities and equipment are damaged and repaired, the parking spaces in the community are rented out, and the owners fail to pay the property fees, causing the property company to stop water and power without permission, it is necessary to know the truth at the first time, deal with it at the first time, find and solve the existing problems in time, and turn the petition into the next visit;

The third is to establish and improve the feedback mechanism for accepting all kinds of complaints. Clear responsibility, reply properly, regularly organize personnel to do a good job of feedback and return visits to key and difficult issues of property disputes, so as to ensure that there is a visit and an answer, and there will be results when there is an answer, forming a good feedback mechanism.

(five) with the relevant departments, continue to strengthen the safety inspection of the property area within the jurisdiction, eliminate potential safety hazards and put an end to all kinds of accidents.

Urge the realty service enterprise to strengthen the security work of residential quarters, especially high-rise residential quarters, so as to control in advance, combine mobile patrol with plugging loopholes, eliminate safety dead corners, ensure that no safety problems occur, fully understand the importance and seriousness of safety accidents, make emergency plans, immediately stop illegal operation events, and order informed criticism, a superior functional department, to make rectification.

(six) steady development, active innovation, and further promote the joint meeting system of property management.

In 20xx, on the basis of consolidating the achievements of the property management liaison meeting in 20xx, we actively innovated and developed steadily. Constantly improve and perfect the working mechanism of property management liaison meeting, and strive to promote the good practices in the joint meeting of property management implemented by our street as innovative brands.

First, integrate the advantages of various resources and strengthen communication among various departments. Integrate property management with urban management, property management with social security, property management with stability, participate in handling property management disputes, and resolve contradictions and disputes at the grassroots level;

The second is to clarify the responsibilities of each member unit in the joint meeting, straighten out their respective relations, and gradually form the institutionalization of the joint meeting of property management, so as to be well-founded and convincing, which is conducive to the implementation of the resolution of the joint meeting of property management;

Thirdly, the mediation of property community disputes is closely combined with the mediation of community contradictions and disputes to achieve the purpose of resource sharing. Make full use of the community conflict and dispute mediation platform, actively guide publicity, enhance trust, form a good working atmosphere of mutual support and cooperation, realize the working mechanism of "timely discovery, effective communication, departmental linkage and effective resolution" and create a good situation of * * * management.

(seven) the implementation of the "xx city housing special maintenance fund management approach (Trial)" requirements, strictly regulate the management and use of housing special maintenance funds.

In the collection of special maintenance funds, the sub-district office will treat it differently according to the establishment of the community industry Committee. In the residential area where the owners' committee has been established, the sub-district office will organize the owners' meeting, and the owners' meeting will decide the supplementary construction standard of special maintenance funds. If the owners' meeting is not established, the sub-district office shall organize the owners to decide that the occupied area and the proportion of occupied households in the property management area will reach more than two thirds.

In the use of special maintenance funds, the sub-district office will strictly monitor measures and implement the principles of special account storage, earmarking, owner decision-making and government supervision.

If the owners require independent management, the sub-district office will guide and supervise the convening of the owners' meeting, and the owners' meeting will authorize the owners' committee to independently manage the special maintenance funds of the house with the consent of the owners whose exclusive parts account for more than two-thirds of the total construction area and more than two-thirds of the total number.

After the completion of the project, the sub-district office is responsible for supervising the project quality acceptance. If there is any objection to the final accounts of the project, a professional intermediary institution may be entrusted to audit the project cost, and the expenses shall be included in the cost of maintenance, renewal and transformation.

20xx is a year of active exploration and steady development of street property management. With the correct leadership and support of the district property management department, our street will further improve the work of property management with more enthusiasm and positive attitude, and make unremitting efforts to create a harmonious and satisfactory new pattern of property management! thank you