How to write the property work plan in 2022?

The property work plan for 2022 can be written according to the following three points:

1, re-formulate and refine the work responsibilities of this department; The systems of customer service, cleaning, greening and logistics were changed to "customer service department management system", and the work flow of each group was improved, so that there were systems, implementation, inspection and improvement, and relevant records were formed.

2. Implement the on-site office system of regional housekeeper, so as to facilitate the quick acceptance of convenient business such as consultation and maintenance of the owner. No matter major problems, customers should be on call, and the customer service hotline should be on standby for 24 hours.

Carry out regular or irregular inspections of residential quarters in an all-round way, and formulate detailed inspection systems, repair procedures, and follow-up requirements for inspection completion, so as to find problems, deal with them in time, and follow up the whole process; Within two years, we will build a gold medal property manager in this area.

3. Handling and solving customer complaints is an important part of our daily work. In order to better grasp the customer information, understand the customer's satisfaction with our work, and improve work efficiency, our department will use a special person to answer every customer's complaints and complaints. The timely rate of handling all kinds of complaints reaches 98%, and repair rate is not higher than 5%.

After receiving the report from our office, conduct one-on-one visits to employees or telephone inquiries about the customer's service attitude, solution time and handling situation.