What do shops care about paying property fees?

General owners need to pay property fees after moving in. Everyone knows this, but in fact, shops also need to pay property fees. So what do shops care about paying property fees for?

1. Owner's service management: including reception contact, dispute handling, complaint reception, maintenance service reception, return visit, internal and external contact, etc.

2. Shop decoration service management: mainly including reviewing decoration application, signing Decoration Management Agreement and on-site supervision and management.

3. Maintenance and repair management of shops and buildings: including shop maintenance planning and fund management; Determination of engineering nature; Building maintenance file management; Management of maintenance or construction projects; Inspection and supervision, etc.

4. Store security service management: including public security management, safety management, anti-theft management, monitoring center management and fire control management.

5. Shop cleaning service management: the environment of the shop has external environment and internal environment, which needs to be cleaned; In addition, there are green space management of shops and indoor greening management of shops.

6. Store operation service management: In the entrusted property management contract signed between the store and the property management company, the lease management, advertising planning and new project development of the store operation management are often entrusted to the property management company at the same time to cooperate with the store operation management.

7. Shop advertising management: Shops need to advertise, so signboards, billboards and banners will be set up. In order to standardize the environmental order and overall image of shops, the property management office must strengthen the advertising management of shops while supporting commercial publicity and planning.

8. Insurance management of shops: accidents (including fires) may occur during the maintenance and construction of shops and the setting of advertisements, causing harm to operators, customers and employees; In the cleaning operation, it is also possible that the cleaning workers did not abide by the "rules" and used wet mops to cause customers to slip; Or the road is slippery in rainy days, and customers slip and fall at the door of the store; These are all possible to lodge a claim with the property management. In order to avoid this risk and minimize losses, the property management office of shops should take two measures:

Public liability insurance and property insurance (fire insurance) for the project or service; Property management can apply to the insurance company for public liability insurance, and when considering the insurance amount, it can choose the insurance amount according to the accident rate.

There is also property insurance, which is to protect the store from fire, typhoon, rainstorm, flood and other losses. Property management department should take the initiative to provide constructive suggestions for shops (big businesses) and businesses to insure against disasters.

The characteristic of store property management is 1, and the customer flow is large.

There are many people in and out of the store, which is out of control and has a large passenger flow, which is prone to accidents. Security work is very important, some retail goods are flammable and explosive, so fire safety must not be relaxed. At the same time, in the event of an emergency, the evacuation of people in shopping malls is relatively slow. Safety management should be particularly cautious.

2. High service requirements

Property management services should be oriented to shop buyers and users, be responsible for them, and consider everything for them. Promote the preservation and appreciation of commercial properties; At the same time, it creates a safe, comfortable, convenient and beautiful business and shopping environment for users and customers. This is the fundamental principle of shop property management services.

3. Decentralized management points

There are many entrances and exits and scattered elevators (passenger elevators, sightseeing elevators, escalators, etc.). ), the relative need for more cleaning and security personnel, scattered management points and difficult management are the characteristics of commercial property management.

4. Busy business hours

Customers spend most of their shopping time on holidays, weekends, after work and at night, while there are relatively few customers in peacetime and during the day. Unifying the opening and closing time of the store is conducive to the overall image building of the store. Inconsistent opening and closing times will cause a sense of disorder in the overall store operation, give people an impression of disorderly operation and have a bad psychological impact on customers.

5. Vehicle management is difficult.

The customers who come to the store are drivers and cyclists. A large number of motor vehicles and non-motor vehicles increase the pressure of traffic management and parking lot management around shops. The quality of vehicle management directly affects the overall embodiment of the property management level of shopping malls.