How to complain about residential property

1. If the inaction of the property management company infringes on the rights and interests of the owners, you can call the local consumer association at 123 15. Some cities have opened the mayor's hotline, which can directly call to reflect the specific situation.

2. The property management company belongs to the local housing management department. If the property management company does not provide services, it can also directly complain to the housing management office of his competent department.

3. If you encounter the problem of unreasonable charges by the property management company, you can directly call 12358, which is the telephone number for reporting and complaining about price violations. In addition, if you encounter problems, you can also complain directly to the street office in your residential area. Through the investigation of the staff, he will accept and deal with related matters.

Methods of handling property management complaints

1. Listen or record complaints patiently, and don't explain or refute users' opinions in person. Users come to complain because they have dissatisfaction or opinions about the service or management of the management company, and they have grievances in their hearts. At this time, if we blindly explain or refute users' complaints, users will think that the management company does not respect their own opinions, which will aggravate opposition and even conflict. Therefore, the management company should listen to users' "complaints" patiently and make records, so that users can feel the open and sincere attitude of the management company, and their complaints will be gradually eliminated with the end of complaints.

2. Apologize or sympathize with the user's experience or misfortune, so that the user's psychology can be balanced. No matter how big or small the user's complaints are, we should take them seriously and attach importance to them. We should adopt the thinking mode of "empathy, empathy", change our roles, put ourselves in the user's perspective to look at the troubles and misfortunes encountered by users, comfort users, narrow their psychological distance, and express that we should immediately correct what has passed, which will generally make users satisfied.

3. Put forward opinions on handling user complaints to meet some reasonable requirements of users. Few users complain to the management company to show "complete cracking". Most users use complaints to "negotiate" with management companies, so that management companies can pay attention to their complaints and solve them. Property management companies should put forward suggestions to users from the standpoint of "fairness, justice, rationality and mutual understanding", and coordinate to solve the difficulties and problems encountered by users to meet some reasonable requirements of users.

4. Thank users for their comments and suggestions as the basis for improving and perfecting the work. Complaints are the best barrier between users and property management companies. Users can complain to the management company, which shows that users still have trust in the management company. Property management companies should have a measure of "I'm happy to hear it", express gratitude to users for their trust, sort out and classify users' complaints, and closely combine the improvement of management and service. We can review and reflect on the work of the management company from another angle, and improve and improve the management and service work.