Self-evaluation of property customer service foreman

Appraisal refers to a written material that social groups, enterprises, units and individuals review, analyze and evaluate a project or a job after it is completed in a certain period, so as to affirm achievements, gain experience, find out gaps, learn lessons and gain some regular knowledge. The following is a sample essay I shared with you on the self-evaluation of the property service foreman, hoping to help you.

Model essay on self-evaluation of property service foreman 1.

I studied in _ _ University, majored in _ _ _, and started to work in _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Since my work, I have made great progress and gained a lot in my thought, study and work under the careful training and teaching of the unit leaders and through my continuous efforts. During this period of work and study, I have a relatively complete understanding of real estate; I have a clear understanding of the property development process, management and personal responsibility. In the process of being familiar with the work, I gradually understood the core values of honesty, diligence, realism and innovation in property management, which added new vitality to the steady development of the company. The following is my self-evaluation during the probation period, and it is also an appraisal of my work performance.

At work, my main position is customer service specialist. At work, I try my best to do my job well and improve work efficiency and quality. In addition to doing my own job well, during the preparation period of _ _ _ _, I cooperated with the Data Commissioner and used my own advantages to help him formulate a series of tables and determine relevant data. During the period of learning and mastering customer service related skills, it is with such a firm belief that I will be strict with myself, study hard and strive to become an expert. It laid a good foundation for the smooth development of my future work.

In learning, I am strict with myself, correct my work attitude and integrate theory with practice; So as to improve their strengths and ideological and cultural quality, including learning to develop good living habits in life, being rich and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having their own good working principles, and being able to live in harmony with colleagues.

Consciously abide by the rules and regulations of the property and insist on participating in every training of the property. I have been devoted to my study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.

Although it is only a few months, the gains in the middle are indelible, which cannot be separated from the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to use my brilliant youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs a spirit of transcendence, and I believe that through hard work, our work will get better and better.

Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. I am willing to contribute all my strength to the vigorous development of the company.

Model essay on self-evaluation of property service foreman 2

The first half of the year will be over. Looking back on some things I did in the customer service position in the first half of the year, I can't help but feel deeply. My work assessment for the first half of this year is as follows:

I. Daily reception work

Fill in the reception record of customer service department on duty every day, record the complaints and service items of the owner's calls and visits, coordinate the processing results, and feedback and call back to the owner in time. The cumulative number has reached thousands.

Second, the file management

Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, at the same time, formulate and improve the data confidentiality system, regularly check the file situation, and improve it in time if it is changed or missing. In the first half of the year, * * * received * * maintenance applications, handled _ _ release instructions and _ _ work contact letters.

Third, the model room.

The model room is a window for our external display and a platform for establishing corporate image. At the end of each month, I will take an inventory of the items in the sample room, record the damaged items and report them to the engineering maintenance department to ensure that the items in the sample room are intact. In the first half of the year, * * * received the number of visiting groups, and the number of visitors was * * *.

Iv. collection of fees

In view of the fact that property management is a service industry with high investment, high cost and low return. Ensure that the work continues to run normally.

It is necessary to do a good job in the collection of various expenses and ensure that they are collected in full and on time. In the first half of the year, * * * charged a property service fee of _ _ yuan.

Private garden maintenance fee _ _ yuan; Optical fiber usage fee _ _ yuan; Prepaid water fee _ _ yuan; Cable TV installation fee _ _ yuan; The gas installation fee is _ _ yuan.

Verb (abbreviation of verb) Family service opinion survey

While completing their daily work, employees of our department actively walked into the owners' homes of residential quarters to collect opinions and suggestions from various customers on the property management process, so as to continuously improve the service quality and service level of property management in residential quarters in the new century.

As of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Experience and harvest of intransitive verbs

Over the past six months, through hard study and continuous accumulation, my ideological understanding and working ability have made great progress. I already have working experience in the customer service center, and I can handle all kinds of problems in my daily work with ease. After half a year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, and I can treat all the tasks with a correct attitude and love my job. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Seven. Work plan for the second half of the year

1, strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency.

2. Further strengthen the daily management of the customer service center, clarify the tasks, and be rigorous and orderly.

3, combined with the actual situation, from the details, closely linked to the leadership intention, coordinate internal and external relations, for the leadership to share problems.

Model essay on self-evaluation of property service foreman 3

Time flies, the work in the first half of the year will be over in a blink of an eye. With the guidance of leaders and the support of various departments, the expected work objectives and work plans at the beginning of the year were basically completed. In the past six months, the customer service department has strengthened the internal management of the department, strengthened the level of property service, improved communication with the owners and properly handled disputes related to the owners around the issues of early property management, repossession, maintenance of legacy projects and property fees. All the work of the department has been improved, the enthusiasm of employees has increased, and the satisfaction rate of owners has also increased.

First, the first half of the work assessment

1. Standardize internal management and enhance employees' sense of responsibility and work efficiency.

Strengthen communication with employees, and regularly comment on employees' work, which effectively stimulates employees' sense of responsibility. At present, the employees in this department are highly motivated, and their passive and conditional working attitude has changed into active and voluntary working attitude, thus promoting the development of all work in this department.

2. Take various forms and measures to consolidate and improve property fees.

This year, the property fee of RMB 6,543,800+0.4 million has been collected. To sum up, we mainly pay attention to three aspects of cost management. First, the forms of fees are diversified, and fees are collected through SMS platforms and door-to-door. In the past, the customer service department mainly used the way of calling and placing orders to inform customers, which had the problems of low charging efficiency and poor enthusiasm of car owners to pay fees. Second, the service-oriented charging measures promote the owners' willingness to pay by improving satisfaction. Charging work is the embodiment of property service level and the basis of charging. Therefore, service is the basis for raising the level of property charges. This year, the unresolved disputes and compensation issues since the establishment of the project have been sorted out, and most of the problems have been solved in a focused and step-by-step manner, and the existing resources of the project have been used to help the owners solve problems such as decoration, maintenance and home furnishing. I believe that the owners will gradually increase their enthusiasm for voluntary payment because of the meticulous service of the property. Third, by arranging a special person to be responsible for the collection of management fees, we will focus on following up the collection of management fees, stimulate the enthusiasm of employees and improve the level of fees.

3. Strictly grasp the service quality and level of customer service personnel and create a good service image.

The customer service department is the bridge and information center of the property management company, which plays a role in connecting the inside and outside. The service level and quality of customer service assistants directly affect the overall work of the customer service department. In the past six months, on the basis of doing a good job of charging fees, our department has focused on employee service management, strictly requiring employees to conduct self-inspection and mutual inspection on dress and etiquette before going to work, so that customer service assistants can maintain a good service image, strengthen the training of customer service specialists in language, etiquette, communication and problem-solving skills, and improve the service quality of customer service assistants.

4. Successfully completed the owner's check-in/check-in service, which laid the foundation for the overall work of the customer service department.

From the end of March, the customer service department will be responsible for distributing materials, signing contracts and handling disputes between owners. A total of 1739 households were recovered, all procedures were basically handled in time and accurately, and the owners were basically satisfied with the settlement of various disputes. Before formally handling the building repossession, our department worked overtime to prepare occupancy materials, agreements and other documents, formulated a detailed and unified statement, and organized several occupancy drills. In the process of handling the formalities, the customer service assistant learned and mastered the owner's family characteristics, customer group types and basic economic conditions through contact with the owner, which laid the foundation for future charging and service work. In the process of handling formalities and disputes, the customer service assistant patiently explained to the owner, answered the questions raised by the owner and showed the owner a good customer service image.

5. Work closely with all departments to do a good job of internal and external contact and coordination of property management companies.

The important function of customer service department is to contact the property management company with the owners, developers and other external work, and provide services to the owners in time through feedback information. In the process of dealing with problems, our department has tracked, fed back and reported, which has solved the coordination work well.

Second, the problems existing in the work of the department

Although the overall work of this department has achieved good results, there are still some problems. In order to further improve the work in the second half of the year, the problems existing in our department are now clarified as follows:

1. The professional level and service quality of employees are low.

Through the work practice of the department for more than half a year, the service level of customer service assistants is low and the service quality is not very high. Mainly manifested in the skills and methods of dealing with problems are not mature enough, the experience of dealing with emergencies is insufficient, and the professional quality in service is insufficient.

2. The property charging rate is not high

Judging from the current charging level, the main factors are the low charging rate, the problems left over from the previous and daily services have not been solved in time, and the overall service level of the project is not high.

3. The department management system and process are not perfect.

In the past six months, the department has focused on the work of charging and recovery, thus ignoring institutionalization. At present, the system of employee management, service standard and operation flow is not perfect, which affects the work efficiency of the department, the sense of responsibility and the enthusiasm of employees to some extent.

4. The coordination and handling of problems are not timely and proper.

The feedback of complaint handling, owner's opinions, suggestions, owner's help and other information is not timely and comprehensive, and the problems are not followed up and reported in time after receiving them, and the methods and methods of dealing with the problems are improper.

Three. Key points of work plan for the second half of the year

In the second half of the year, the key work of our department is to further improve the level of property fees, which has been improved on the basis of the first half of the year; Department management is basically institutionalized, and employees' sense of responsibility and service level have been significantly improved; Various services were carried out in an orderly manner, and the satisfaction rate of owners was greatly improved compared with last year.

1. Continue to strengthen the level and quality of customer service, and the owner's satisfaction rate will reach over 85%.

2. Further improve the level of property charges to ensure that the charging rate reaches about 90%.

3. Strengthen the training of departments to ensure that the professional level of customer service assistants has been significantly improved.

4. Improve the customer service system and process, and the department basically realizes institutionalized management.

5. Closely cooperate with the work of various departments and properly handle the disputes, opinions and suggestions of the owner in a timely manner.

6. Strengthen cleaning outsourcing management, ensure inspection and assessment, and continuously improve service quality.

Looking back on the first half of the year, our work was hard and sweaty, but we gained growth and achievements. Looking forward to the second half of the year, we are faced with opportunities and challenges. To this end, in the second half of the year, all employees of the customer service department will continue to unite and work together with Qixin to achieve departmental goals and contribute to the company's development.

Model essay on self-evaluation of property service foreman 4

Today is my first day working in China Shipping. Just one year old today! I feel very honored. I learned a lot of professional knowledge and the truth of dealing with people here. Heartfelt thanks to _ _ Property: Thank you for your company over the past year.

I just graduated. During the three-month probation period, I think I have performed well, and I have no bad work style such as laziness and shirking. Be strict with yourself at work, not afraid of difficulties and willing to work hard.

Looking back on these three months, I have experienced personnel changes, work challenges, emotional fluctuations and hard life.

Tell me about my different feelings and phenomena in these three months.

Feeling 1: Helpless.

In the face of the departure of my colleagues who have been together for a year, my heart has experienced great fluctuations. From then on, I faced all the difficulties alone, without a solid and reliable backing behind me.

Feeling 2: Reality

Some people say that dreams are full and reality is skinny. As a contemporary, I have done well, but compared with other' better people', I am even more humble and insignificant. I work hard outside. After all, I haven't graduated well, and then I ask my family for money. All the food, clothing, housing and transportation, and of course the usual social entertainment, are on one person's shoulders. That is the reality. We must learn to be strong, adapt and protect ourselves.

Meaning 3: help each other in the same boat.

I feel the strength of the team here. She is so indestructible, firmly tied in the hearts of everyone in China. I am very touched that so many colleagues can do their best to help everyone share the pressure and tasks during their employment.

Feeling 4: Take a step back.

As a customer service staff, sometimes I am forced by the bad words of customers. Think about it. They are all people without quality. Why should I affect my normal state of mind because of other people's behavior?

Feeling 5: Seeking Exquisiteness in Stability

Sometimes you may panic because you are besieged by a large group of people. Be sure to be calm, one by one, and don't make mistakes in a hurry! Strive for stability and perfection in the work.

Model essay on self-evaluation of property service foreman 5

During my stay at school, I majored in specialized courses such as _ _ _, and according to what I learned, I also participated in some specific projects, such as taking charge of the main modules or being the team leader in the unique excellent courses of the college, applying skills and financial knowledge, and what kind of achievements I have made. In practice, the understanding of customer service has been deepened and the practical operation ability of this kind of work has been improved.

In addition, I also participated in some club activities in the school. In these activities, I strengthened my communication with my classmates, learned about the efficiency brought by teamwork in all aspects, and gained new feelings and knowledge about teamwork and responsibility.

Personality, first of all, is honest, optimistic and enthusiastic; Secondly, team spirit, hard work and strong sense of responsibility.

I am applying for the position of customer service in your company here in order to give full play to what I have learned and learn and grow here. I hope to have such an opportunity to be a colleague with you.

This is probably the case with me. Is there anything else you want to know? I will answer your question truthfully. thank you

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