Somebody help me. How to solve the owner's loss caused by the inaction of Lihai Tuscany Property Company

In this case, you and the property management company are both responsible. There is no one in your house, so the property management company can't come to your house to check the water leakage. I don't know if you left any effective contact information. The management responsibility of the self-use part of the house lies with you. If you are on a business trip, you must be entrusted with the management of your house. The property management company will definitely inform you to conduct a comprehensive inspection when conducting the heating inspection, but your part of the house was not inspected because you were not there. Because your heating pipe leaks, the heating valve is outside, and the valve should be closed. Because it is open, once there is steam, your home will leak. The property management company did not fulfill its obligation to close the valve before starting the steam. Now it seems that the loss is not very big. You need to ask the local price bureau to evaluate your loss, and ask the local consumer protection Committee to coordinate and clarify the responsibilities of both parties. Property management company is not monolithic, you can also make mediation successful.