What is the relationship between the property and the owner?

Property service has a history of more than ten years in China, and there are properties in residential areas or office areas and high-grade villas. Although property management has accumulated a lot of management experience, it is not easy to handle the relationship between property and owners. Today, I will explain the relationship between the property and the owner, and how to improve the relationship between them. Let's have a look!

The relationship between property and owner.

Property and the owner are the relationship between service and being served, and the owner obtains the service provided by the property by paying the service fee, which is from the nature of work. According to the contract, they are a mutually beneficial contractual relationship. According to the contract, the owner bears the product cost and the property provides maintenance, management and maintenance. Need to be well maintained between the property and the owner.

How to improve the relationship between property and owners

1. First of all, many people still have misunderstandings about property management, including "master" and "servant". We should open this misunderstanding, otherwise these misunderstandings will make it difficult to carry out property management. As mentioned above, entrusting a property management enterprise to manage the property is mainly to provide services for the owners. The two parties have an equal contractual relationship, and there is no distinction between primary and secondary.

2. In China's Property Management Regulations, the function of service is defined, and property belongs to social service personnel. Therefore, to deal with the relationship between property companies and owners, we must first treat each other with sincerity. Only a good service attitude can win the understanding and trust of the owners.

Secondly, we should have a positive attitude and never give up. At work, the troubles encountered by property management personnel are definitely hierarchical, and individual owners may make unreasonable demands. If they do unreasonable things because of anger or injustice, it is better to find a solution to the problem with a positive attitude.

Effective communication is the best way to solve contradictions, and misunderstanding is largely due to the lack of effective communication. Only when the service of property personnel has strong service significance and communication ability can the recognition of property services be improved. In order to communicate with the owner more smoothly. Successful and effective communication varies from person to person and requires different communication skills to achieve the desired results.

Editor's summary: the relationship between property and owners is equal. Only by properly handling the concerns of both parties, the relationship between the owners and the property company will not be vicious. We should know the reason and essence of this relationship and deal with everything in time.