Office building property management bidding

Work Summary of Xiangguiyuan Property in 2009

Time flies, 2009 is about to become history. Looking back on the property management work in the past year, under the wise leadership of the bureau leaders, under the correct guidance of the property management department and other departments, and with the joint efforts of all employees, our company has always followed the concept of "integrity and dedication, Excellence" and led the standardized, economical and standardized management of the office logistics. In the process of property management services,

Since 2009, it has played an important role in the logistics work of service organizations, and the work of various departments has been steadily advanced, which is summarized as follows:

I. General Management Department

1, the escort squadron will be stationed in the administrative center, and the whole process will be managed.

It has been more than a year since the administrative center escorted the squadron to join the administrative center. Over the past year, all escort members have mastered the process of security work in institutions through uninterrupted pre-job training and post-job training, and can adjust their work priorities according to the work priorities in different periods. With the joint efforts of all the escorts, we successfully completed all the security work assigned by the bureau and realized the flexibility of daily work arrangement. In order to strengthen the management of escort squadron, we first introduce advanced management mode and make various work forms to make our work traceable. In daily work, I can timely check the on-the-job situation of the players in each position and deal with all kinds of emergencies, and make unremitting efforts to maintain the normal office order of the organs.

2, property management bidding response.

Government leaders are far-sighted, push logistics management to the market in time, and strive to hire excellent property management enterprise management administrative center. Our company actively responded to the new round of bidding work, and continued to promote the development of daily management with a highly responsible attitude while preparing the property management tender according to the actual situation of the administrative center. After a month's preparation, our tender was unanimously recognized by the judges and experts, and it was considered that the response content of our tender could best contact the reality of standardized management implemented by the administrative center, but all of them were declared invalid because the tender price was higher than the reserve price. One month after the expiration of the contract, our company tried every means to appease the employees and let them work with peace of mind. In addition, we actively explore the management methods of company profits and employee benefits at the existing price. After many discussions, we won another two years of property management service. We believe that with the previous management experience, the service quality will continue to rise steadily, and there will be new highlights in the future work.

3. Successfully obtained the third-level qualification of property management.

The one-year period for applying for temporary qualification of property management in 2008 expired in May this year. In order to continue the legal management of property management and follow the industry standards of property management, we have carefully prepared the application materials for property management qualifications, which have been unanimously recognized by the higher authorities in the application process. I thought that our company won the only construction project among more than a dozen reporting units in Zhenjiang in the establishment of "Provincial Excellent" in 2008, which added luster to Zhenjiang Municipal Bureau and can be upgraded in an all-round way. Therefore, our company successfully obtained the third-level qualification of property management two weeks after the application.

4. Long O900 1 quality management standard and ISO 1400 1 environmental management standard passed the review successfully.

In 2009, the company continued to implement ISO900 1 quality management standards and ISO 1400 1 environmental management standards in its daily management, making our property management always at the forefront of the property management industry in Yangzhong. In order to maintain the standardization management, in July, the certification company conducted an on-site audit of the operation of our two standards. Through consulting records and on-site inspection, the audit experts unanimously agreed with our work and thought that we could control the whole process of property management in strict accordance with the requirements of the standards, achieved the expected purpose and passed the examination completely. The adoption of these two standards will continuously lead the development of our work.

5. Strengthen the supervision and management of employees and implement a strict assessment system.

Without a tough management system, standardized management is empty talk, and the management of employees should be placed in an important position. To this end, we have carried out on-site control from attendance to actual work, adhered to the manager's duty system, and implemented the principle of education before punishment for violations of company regulations, so that employees can deeply understand the shortcomings of their actions when accepting punishment. Over the past year, the punishment for the employees of the escort squadron and the property management company has reached, effectively deterring those who violate the work norms and promoting the continuous improvement of the quality of logistics management.

Second, the management of the escort squadron

Over the past year, the escort squadron has closely focused on the overall situation of the construction of safe organs, and strived to forge itself into a team with excellent quality and made due efforts to safeguard the safety of organs. Under the correct leadership of the bureau leaders, according to the key points of security work in each stage, the corresponding workflow was formulated, which improved our work. We have mainly carried out the following work:

1. Strengthen the ideological quality education of security personnel and constantly improve their professional skills.

The escort squadron is a young team. Most of its members have just taken up their posts, and their thoughts fluctuate greatly. But it is easier for such members to create excellent work quality, so we regard training as the focus of escort work at the beginning of our work. We organize all the guards to carry out ideological education, professional training and queue training twice a month irregularly. In the process of training, we will comment on the problems existing in the previous stage of work, take out rectification measures to correct them, praise outstanding players and drive everyone to make progress together. Due to the particularity of security work, we require security team members to continuously enhance their physical fitness and show a good mental outlook through queue training.

2, strictly foreign vehicles and personnel to enter, safety first.

The administrative center is the political center of Yangzhong City, and there is an endless stream of people who come to handle affairs every day, and the personnel composition is complex. In order to ensure the safety of the administrative center park, we strictly implement the registration and access system. Since the administrative center issues vehicle passes, ensuring a good parking order in the government compound has become another key task. During rush hours, we arrange security guards to direct vehicles to park in order on the main passage. For owners who don't listen to the command, we will report to the security department and the leaders of the owner's unit.

3, conscientiously do a good job in the main building night inspection and access management.

The importance of security work determines that the guard squadron must be on duty 24 hours a day. Night patrol of the building is an important measure to ensure its safety. We asked the doorman to check the door lock and turn off the lights layer by layer, record the room number that was not closed, and send the night patrol feedback form to all units the next day. In the peripheral patrol, the main crossings and scenic rivers are mainly patrolled. In view of the current situation of rampant fishing in the scenic river in summer, we have repeatedly organized team members to keep watch at night, and at the same time strengthened the patrol frequency around the scenic river. Throughout the summer, we caught four incidents of stealing fish, all of which were punished accordingly or handed over to the public security organs for handling. The east gate is the only way to enter the main building at night. We strictly control the entrance and exit. Anyone who enters the main building must swipe his card to enter. If he really needs to enter without an access card, he must register when he leaves. At night 12, a chain lock will be installed at the east gate to strictly control the entry and exit of personnel. We require the guard captain to conduct a night patrol on the post once a week, find out the problems existing in each post in time, and confirm with the personnel on duty in the fire control room to prevent the occurrence of filling in false patrol forms.

4, cooperate with relevant units to guide the petitioners.

Over the past year, there have been 62 petitions in Nanbeimen * * (as of the end of 2009, 165438+), with 9 17 person-times. We asked the security guards to do a good job of guidance and advised the bureau of letters and calls to be better. If you can't persuade him to leave, you should report to the leader of the Security Section of the Public Security Bureau in time and do a good job in relevant vigilance. In case of large-scale petition, it is necessary to promptly notify the public security department to arrange police force. On the handling of letters and visits, we should adhere to the working principle of not beating or cursing, so as to avoid bringing unnecessary trouble to the handling of letters and visits.

5, do a good job in the protection of major activities.

Over the past year, the escort squadron * * * participated in eight large-scale activities and conference support tasks, including the convening of the "two sessions" at the beginning of its establishment and the "Jiangxian Food Festival" later. Before each activity, the security plan is carefully formulated, and the on-the-job situation of each post is checked at the activity site, and the activity is successfully completed before leaving the site.

6, outsourcing construction unit management standardization

At present, in addition to four daily flower rental units and 1 peripheral flower maintenance units, various construction teams will often enter the administrative center for construction. According to the management requirements, we implement the construction permit access system for each resident unit, which is conducive to controlling the flowers and trees carried by outsiders and ensuring that the adverse effects of flowers on the environmental sanitation of the main building are minimized during handling and construction. In the process of treatment and construction, we track and supervise, record the damage caused to the main building, and punish it at the end of the year and after the construction, so as to normalize the management of foreign construction units.

Three. Daily operation and maintenance management of equipment and facilities

1, to ensure the normalization of equipment and facilities.

All kinds of equipment and facilities in the administrative center are the core to ensure the normal operation of the agency logistics. Therefore, we take precautions, not only pay attention to the supervision of the operation and maintenance of equipment and facilities in our daily work, but also contact the equipment implementation provider in advance to track the daily maintenance work, which effectively guarantees the normal operation of equipment and facilities and improves the service life of each equipment.

When dealing with emergencies, we make timely response plans according to the established emergency plans to minimize the adverse effects caused by equipment failures. In dealing with the lightning strike incident of the main power supply cable in the first half of the year, we made a plan overnight, informed all units in time, and promptly guided and explained the cadres after going to work until noon, and did not receive a complaint. We always fought in the front line in dealing with the explosion of the main air supply pipeline of central air conditioning in August. In the process of finding the burst point, we braved the heat to guide the field workers to dig. In order to ensure that the main building can supply air in time, we implemented temporary safeguard measures for the pipeline, and we followed and supervised the whole process until the pipeline was repaired.

2. Daily maintenance and inspection management.

In the daily operation of the administrative center, there are various tedious maintenance tasks every day. In the process of service, we insist on grasping the maintenance time to ensure the maintenance quality, so that every maintenance owner can get satisfactory service. For the difficulties encountered in the maintenance process, we will report the actual situation in time and contact the relevant construction units to solve them together.

In the implementation and management of equipment in public * * * areas, we require that we should work hard on the usual inspection, make detailed daily, weekly, monthly and quarterly inspection plans, and carry out inspection and maintenance in special areas. In the process of service, we always try our best to do a good job outside these service areas with a highly responsible attitude in the face of problems such as dust accumulation on the roof.

Fourth, the environment is clean.

In order to provide a good office environment for the leading cadres working in the office building, show the professional style of the logistics service team under the leadership of the bureau, and let the people in and out of the office feel the pleasant park environment, we constantly improve the supervision and inspection methods, increase the inspection frequency, and ensure the continuous improvement of environmental cleaning quality.

1, landscape river regulation.

On the issue of fishing floating objects in the landscape river, we constantly check and arrange special personnel to salvage, and the key areas are constantly salvaged, so that the landscape river can bring a little coolness to people in the hot summer. In order to reduce the work intensity of fishermen, we also added a sweeper, which can quickly salvage floating objects without residue. The salvage situation of floating objects in the landscape river this year is obviously better than last year.

2. Indoor and outdoor cleaning.

In the treatment of indoor cleaning, we do a special inspection of the sanitary corner, focusing on the parts that are easily overlooked in cleaning, such as the handrails of fire exits, bathrooms and cobwebs in the corners of boiling water rooms. Where the cleaning is not in place during the inspection, it shall be handled in strict accordance with the assessment rules. This year, the floor maintenance and construction are more frequent, and we have carried out tracking and cleaning to ensure the plot of the floor after construction. In outdoor cleaning, we not only keep the square and main roads clean and tidy, but also regularly clean and wipe the outdoor indicator board and landscape bridge glass, which improves the overall aesthetics of the external environment of the administrative center.

V. Conference services

Conference service is an extremely important part of property management. In order to ensure the smooth convening of the "four offices" meeting, we will check the implementation of electronic large-screen broadcasting and flowers and fruits placement in advance according to the requirements of the meeting. In the past year, we * * * completed conference services and the number of people who served them according to high standards, including video and teleconference. Before every important meeting, we conduct on-site equipment debugging and site layout inspection, leaving absolutely no defects.

In order to create a good office environment for city leaders, we clean the leadership room three times every working day to ensure dust-free and garbage-free. On weekends, I will concentrate on vacuuming carpets and never leave any sanitary corners. Every week, the cleanliness of the leadership room will be randomly checked to ensure that the city leaders work in a clean and tidy environment.

In the face of the continuous exploration in the work over the past year, we have seen the achievements and felt the great responsibility. At the same time, there are many shortcomings in our work. These problems are reflected in:

First, we pay too much attention to the key work at all stages, which leads to paying attention to one thing and losing the result of another.

Over the past year, we have always kept a clear head that safety responsibility is more important than Mount Tai. When analyzing the difficulties and key points of safety work, we focused on fire prevention and theft prevention. In summer, we focused on guarding the landscape river and relaxed the security work of the main building. As a result, a theft occurred, which had a very bad influence on the bureau. We calmed down and took out more detailed security measures, that is, locked all the fire escape windows. Through some subsequent measures, the night safety of the main building was guaranteed to the greatest extent, and we are confident that such incidents will not happen again.

Second, the courtesy training for guards is not in place.

The specific location of the administrative center requires that its service personnel must have good ideological and moral qualities in order to better complete various security tasks in logistics management. As the escort squadron has just been established, its members are relatively young, which leads to excessive performance in the work, especially in the language communication with foreign office workers, which sometimes has some adverse effects. However, we believe that the plasticity of this team, as long as it follows internal management and lasting training, their ideological quality will definitely match the standards required by the office.

Third, the responsibility system for inspection and assessment cannot be sustained.

Property management is extremely tedious and boring. It is impossible to form normalization in daily inspection and assessment, and sometimes it is impossible to seriously analyze existing problems and cooperate with company leaders to come up with reasonable solutions, which has caused a passive situation in work to some extent. In the process of inspection, we often ignore some corners and expose our imperfect work.

Fourth, there is a lack of effective communication with grassroots employees.

For a long time, management by objectives has been separated from field management, and management has been separated from operation. When solving some difficult problems in property management, the opinions of grass-roots staff are not well listened to, so when formulating work measures, they often deviate from the actual situation. In the next stage of work, we will further understand the practical difficulties encountered by some grass-roots employees in their work and seek effective countermeasures according to the actual situation. Looking back on the achievements and shortcomings in our work in 2009, we will continue to carry forward our consistent fine work style and provide logistical support for the organs in the coming 20 10.