How do you say that the property law department collects money?

The recovery of property management fees should follow the principle of humanization, step by step, and should not be rushed.

1, find out the reason why the owner is in arrears with the property fee through telephone inquiry, door-to-door visit and other forms. If the problems reflected by the owners are real and can be solved within the capacity of the property service enterprises, they should actively solve the problems for the owners until they are satisfied.

2. After solving the problem, if the owner is still unwilling to pay the property fee, he can send a reminder notice of the property fee while further communication, give him sufficient time to consider whether to pay the property fee, and publicize the list of people who refuse to pay the property fee in a prominent position in the property management area.

3, the establishment of institutions and staff arrears Chao Gu system, will not support the property management work and the list of unpaid property service fees Chao Gu to all units, and urge them to cooperate with the property management work and pay property fees as soon as possible.

4. After the above communication, if the property service fee is not paid within the time limit, the property service enterprise may bring a lawsuit to the people's court through judicial procedures, and the court will intervene to accept the case of overdue payment of property fees. Before collecting the property fee, paste a warm reminder on the property fee collection in a prominent position in the community in advance, and inform the owners and residents of the community in advance that they will collect the property fee and the charging standard of the property fee, so that the owners and residents are psychologically prepared;

2, first understand the check-in, decoration and so on. For the owners of the residential area, formulate a plan for urging fees and prescribe the right medicine; Collect the property fee of the owner who has been renovated and moved in first, and then collect the property fee of the owner who has not moved in;

3. Live in harmony with the owners of the residential area, pay attention to manners and etiquette in daily work, lend a helping hand when the owners need help, contact and deal with the problems left over by the owners' indoor engineering as soon as possible, pay a return visit to the owners in time, warmly receive every owner, visit the owners at home and keep smiling.

4. Analyze the owner's mentality in the process of communication with the owner, cross the river by feeling the stones, treat different owners in different ways, pay attention to speaking skills, and patiently explain the problems that the owner does not understand; The most important thing is that the mentality is very important, and you can't lose your mind because of the owner's rebuttal, which makes the property fee more difficult to collect;

5. Take a combination of door-to-door collection, telephone collection and SMS collection, make a collection record in the notebook every time, and adjust the collection strategy according to the conversation with the owner;

6. Be familiar with the contents of the property service agreement and the laws and regulations related to property management, such as the Property Management Regulations, the Measures for the Administration of Property Management Fees, the Civil Code, the Interpretation of the Supreme People's Court on Several Issues Concerning the Specific Application of Laws in the Trial of Property Service Disputes, and some relevant local regulations. Only by communicating with the owner can we have something to say;

7. Memorize the property fees of various apartments. When the owner asks, he can answer at the first time. Facing the difficulties of a few owners, neither humble nor humble.