How to do the work of the property front desk? Do you have any skills?

Responsibilities of the receptionist in the customer service department of the property company:

1. Carry out all work related to this position in strict accordance with the requirements of the company's quality management system;

2. Strictly implement the "Front Desk Reception Service Specification", receive every visitor with dignified manners, full enthusiasm and full patience, and establish a good image of the service window of the property management company.

3. Be responsible for patrolling the public area on the first floor and maintaining good order in the lobby, and report the incidents that cannot be handled in time;

4. Grasp the basic situation of the center users, accurately answer the questions raised by the guests, and satisfy the guests;

5. Warmly receive visiting users in the property office area, and handle or coordinate customer service personnel to handle related matters for them;

6. Responsible for the printing, sending, receiving and recording of documents in the department and the sorting and filing of administrative files;

7. Responsible for reporting the statistics of various statements to the immediate superior on time;

8. Be responsible for preparing the weekly/monthly plan report of the department and making statistics on the completion of the plan;

9. Obey the leader and complete other tasks assigned by the superior leader.