Property customer service summary and work plan

In my impression, the property is an institution that manages everything. I am worried about all kinds of things in the community. Once something is not done well, the community owners may be dissatisfied. This is the biggest headache for many property workers. I came to the property management center of xx community in xx city in the second half of last year. I deeply feel here that the difficulty of property work is just that most people don't understand it. In the first half of this year, I spent all my work on the phone. I am the customer service staff of the property management center in xx residential area. At first, I thought there was nothing wrong with my job. I have done customer service before, but I really haven't done it. I don't know much about it. But I think I can do it with my long-term customer service experience, but it's not as easy as I expected. At work, I met something I had never met before. I think every job has something to respect. In the process of work, I often feel that my property customer service is a heavy responsibility. In the first half of the year, through continuous study, I finished my work relatively well:

First, the customer service workflow

It can be said that I don't know much about the property industry, but I still have to keep forcing myself to learn. The task I give myself every day is to learn a little knowledge from others and make myself handy in my work. When I entered the xx Property Management Center in xx Community, I was very satisfied with the working environment here.

Property work is a test of a person's resilience. Of course, all customer service staff should have this, but I think property customer service is different. In my daily work, I will receive all kinds of calls, complaints and inquiries from old owners and new owners, and sometimes some unreasonable owners are also embarrassed everywhere. As a customer service, I have to be patient with these questions, but I also have my own principles. I am also constantly learning when dealing with these owners' problems. For example, sometimes I received a complaint call from an owner, which was satisfied by the owner in the process of handling. This is the owner's affirmation to me at ordinary times. I just want to do this in my future work and answer the owner's questions, but I also want to think about what kind of treatment is the most perfect, so that I can face similar problems more conveniently in my future work.

The work of the annual meeting in the first half of the year is still very fulfilling. In the xX residential property management center, I received xxX calls in the first half of the year, which is a data that makes me feel very fulfilled. The important thing is that I have successfully solved xxx problems of the owner.

Second, harvest

In the first half of the year, there was a surplus of work here, which was my own customer service career from adolescence to adulthood. I have exercised my customer service ability and I am very satisfied with my work.