Responsibilities of receptionist in property management company

Property customer service post responsibility system 1. Customer Service Center 1) Responsibilities of receiving consultation and visitors. 2) Accept repair reports and complaints, and notify relevant departments for handling. 3) Follow up, pay a return visit and record suggestions and complaints. 4) Make statistics and analysis on maintenance reports and complaints, and provide the analysis report to the superior. 5) Coordinate various external relations. 6) Owner's check-in, contract signing and registration. 7) Receive and send letters from owners or users. 2. Duties of the foreman 1) Responsible for the control of inquiry reception and mail distribution in the customer service center to ensure that there are posts, people and services within the specified time. 2) Be responsible for the work arrangement of the staff in the customer service center, and check and urge the staff to standardize the service. 3) Solve problems in work and handle work mistakes and accidents. 4) Handle guest complaints and collect various suggestions. 5) Responsible for the collection, filing and management of various reports. 6) Do a good job in coordination, communication and close cooperation with other departments. 7) Be responsible for employee attendance and assessment, and pay special attention to civilized team building. 3. Responsibilities of the receptionist in the call center 1) Be familiar with the regional distribution of the project, the service contents of each department and the telephone number. 2) Answer guests' inquiries in strict accordance with the service regulations and leave messages for valet. 3) Do a good job of sending and receiving newspapers, letters and mails in strict accordance with the service regulations, and perform the registration and signing procedures. 4) Register visitors in strict accordance with the service regulations. 5) Record the maintenance services, complaints and suggestions in detail in strict accordance with the service regulations, and report them to the foreman or manager for handling in time. 6) Handle other related businesses in strict accordance with the service regulations.