The staff of Property Management Office summed up 900 words at the end of 2022 (4 highlights)

At the end of the year, the staff of the Property Management Office summarized the service tenet of 1 and pursued the satisfaction of the owners. In the face of complaints from some owners, we need to explain patiently, act as a fire brigade, be an audience and be a commentator. Put yourself into your work with a positive and enthusiastic attitude to help the owners solve their troubles in life.

3) Always follow the service standards of property practitioners and be a good assistant and housekeeper of the owner. Listen carefully to the needs and suggestions of community residents and understand the difficulties they encounter in their lives. For their reasonable suggestions and demands, timely and seriously solve what they can, record their criticisms and suggestions, reflect them to relevant departments, and follow up in time. For disputes and contradictions among residents, we are not afraid of difficulties and try our best to satisfy both sides.

4), strengthen the study of theoretical knowledge, understand the development trend of the property management industry and the requirements for talents; Ask for advice modestly; In short, through various methods to improve their theoretical level, and constantly accumulate work experience, become a qualified property management personnel.

5) Actively participate in various trainings organized by the company, study hard, and constantly improve their professional level.

Today's flowers are better than in the past, and it is expected that tomorrow's flowers will be redder. 20XX years have passed, and we welcome it with confidence. The new year means a new look, new challenges and new opportunities. We firmly believe that under the wise decision-making and operation of the company's leaders, Shang Hui Property Management Company will have a better tomorrow. As a member of the company, in the work of 20XX, I will, as always, do my best to do my job well and contribute to the development of the company.

Year-end summary of property management staff II. I can correct my thoughts at work, strive to improve my service awareness, strictly abide by the attendance system, and obey the work arrangements of leaders and dispatchers. Take good care of vehicles and clean them when going to work every day; Fuel saving; Obey traffic rules; Establish a dual safety concept, that is, driving safety and passenger safety, and regularly participate in safety learning organized by the traffic control department every month; Continuously improve the technical level. After work, park the vehicle in the underground parking lot or the designated parking place. Eight hours later, on weekends, the phenomenon of selfless automatic car blocking occurred. When the vehicle needs maintenance, it should be repaired at the designated vehicle maintenance station. When the vehicle needs to be repaired due to technical conditions, it shall be sent to the repair shop for repair after being approved by the vehicle management office and the manager. After the reimbursement of parking fees and tolls, it will be audited by the vehicle management office, signed by the agent, and sent to the Finance Department for reimbursement. The financial examination and approval procedures are strict.

In the work of the propaganda Committee of the party branch, it can play the role of uploading and issuing. Can conscientiously implement the decisions and resolutions of the party branch and leaders, and actively participate in various party, industrial and league activities of the party branch. The concrete implementation of the resolutions of the meeting embodies the awareness of the overall situation, cooperation and service. With the rapid expansion of enterprise scale and the sharp increase of various basic businesses, some people work overtime, work hard and have no complaints. While doing all kinds of management work well, we should do a good job in internal and external propaganda, actively carry out our work, give full play to the political core role of party organizations, strengthen ideological and political work, actively participate in the study organized by party branches, listen to the radio, watch the news, learn Theory of Three Represents Theory and the spirit of the Third Plenary Session of the 16th CPC Central Committee, and write down our learning experiences, so as to truly apply what we have learned to our lives and work.

The materials of our Party branch were well received by our company when it was inspected by the Party Workers' League in xxxx. I have also sorted out the materials for establishing a red flag unit at the autonomous region level. Next year, the Ivy Association of the autonomous region will conduct spot checks on the red flag units established by our department at the autonomous region level. In addition, combined with the actual situation of our department, we revised and improved the responsibility system for building a clean and honest government in our unit. Organize study, listen to opinions, and complete the task of building a clean and honest party style. Cooperate with party branch secretary to do a good job in party branch work.

In all kinds of labor in the property sector, we can always charge ahead, suffer hardship first, and enjoy it later, helping the departments that have not cleaned up their environmental areas. Never care about personal gains and losses, and actively move closer to the excellent party member standards. Of course, I still have many shortcomings: sometimes I am very negative, I don't take the initiative to work, and I work with emotions, so there will be many problems in my work and my work efficiency is low. I will try my best to overcome my shortcomings in my future work. I believe that the difficulties are temporary and the future is bright.

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Year-end summary of staff of Property Management Office Part 3 is about to resign, and 20xx will usher in a brand-new year: 20xx! At the end of this year, it is necessary for us to sum up the past in order to look forward to the future, reflect on the past and better grasp the future. Therefore, I will make the following year-end summary of my work in 20xx: I am the driver of the unit and the propaganda committee member of the Party branch. The responsibility is to pick up and drop off the leaders, and the car controller will send cars to ensure the business vehicles of the leaders and departments.

I can correct my thoughts at work, strive to improve my service awareness, strictly abide by the attendance system, and obey the work arrangements of leaders and dispatchers. Take good care of vehicles and clean them when going to work every day; Fuel saving; Obey traffic rules; Establish the idea of "double safety", that is, "driving safety and passenger safety", and regularly participate in the safety study organized by the traffic control department every month; Continuously improve the technical level. After work, park the vehicle in the underground parking lot or the designated parking place. Eight hours later, on weekends, the phenomenon of selfless automatic car blocking occurred. When the vehicle needs maintenance, it should be repaired at the designated vehicle maintenance station. When the vehicle needs to be repaired due to technical conditions, it shall be sent to the repair shop for repair after being approved by the vehicle management office and the manager. After the reimbursement of parking fees and tolls, it will be audited by the vehicle management office, signed by the agent, and sent to the Finance Department for reimbursement. The financial examination and approval procedures are strict.

Year-end summary of the staff of the Property Management Office 4 years flies, and 20XX years have passed in a hurry in the busyness of all the staff of Shang Hui Property Service Company. Looking back on the Year of the Rat, under the enthusiastic care of the company leaders, the careful guidance of the heads of various departments, and the close cooperation and help of my colleagues, all my work was successfully completed. Thank you for your concern and help. As the floor manager of the property, my main responsibilities are: daily inspection of the jurisdiction and even the whole community, management and entry of access cards for community units, management of monthly recharge cards for ground vehicle parking, irregular inspection of vacant rooms and renovated rooms, coordination and settlement of internal contradictions and disputes among owners, correct handling of complaints and suggestions from owners, and regular visits to owners.

Over the past year, I have respected leaders, United my colleagues and served residents enthusiastically. Don't be late and leave early for no reason, keep studying and be happy at work. The company has given me this platform for growth, so that I can keep learning and making progress in my work and gradually improve my quality and talents. In order to push the work in 20XX to a new level, the main daily work and phased work in 20XX are summarized as follows:

1. Daily work and completion:

1), assist the front desk to handle the daily reception, handover procedures and secondary decoration procedures, record the complaints and service items of the owner's calls and visits, feedback the coordination results in time, pay a phone call back to the owner, adjust the visual intercom, and enter the monthly pass card for parking vehicles on the ground. By 20xx65438+February 30th, there were 668 prepaid cards and 850 access cards; By the end of 20xx65438+February 30th, * * * assisted the front desk to handle 35 handover procedures, 48 secondary renovation procedures and 60 house inspections; Follow up the garbage removal of secondary decoration in the community, and register one car and one photo.

2) Establish and improve the owner's files: improve and update 359 owner's files, and keep them in order.

3) Repair report: receive and follow up all kinds of repair report *** 163 (including 49 actual repair reports found in daily inspection and employer's 1XX report) throughout the year. According to the actual situation, follow up the contents and problems of the owner's repair report in time and establish relevant files in time.

4), information release: post various notices in the community, call the owner to ask about temporary water stop, elevator stop and other matters; A total of 17 telephone reminders were made, so that the statements were clear and the words were accurate, and the contents of the notice were well explained.

5) Survey of residents' service opinions: While completing the daily work, actively go into the owners' homes of residential quarters, collect opinions and suggestions from various customers on the property management process, and continuously improve the service quality and service level; In mid-June, 5438+065438+ 10 cooperated with the customer service team members to conduct a 20xxxx annual customer satisfaction survey, which can further understand the voice of the owners.

6) Follow up the problems left over by residential projects and complaints from owners: more than 28 disputes between owners were coordinated throughout the year, with a success rate of about 95%. The unfinished business is being dealt with urgently.

2. Training and research work

20XX participated in the ISO9000 quality system management training organized by the company on July 28th. 20xx165438+1participated in the training of F 1 fire drill and other projects on October 26th.

3. Self-summary and understanding

During this year, although I completed all the tasks assigned by the company, I was praised by leaders and colleagues, and my colleagues also won the owner's recognition of my work and satisfaction with my service. But this is inseparable from the correct guidance of leaders and the cooperation of colleagues. I know there is still a long way to go before an excellent professional property manager. There are still many shortcomings in objective self-analysis: first, because I am introverted and have low cultural quality, there is still much room for improvement in language expression and artistic treatment; Therefore, in the future, I will strengthen theoretical study, especially business knowledge, lay a solid theoretical foundation, accumulate work experience, keep pace with the times, keep up with the development trend of the property management industry, consult modestly, learn from talented people, and improve my ability to handle complex affairs. I also urge the leaders to continue to criticize and correct mistakes so as to further strengthen them in future work.

4.20XX Work and study arrangements

1), complete the work seriously and responsibly, learn from the work constantly, and constantly improve the work efficiency.

2), in the future work, I resolutely implement.