Property Manager: the type of management document to which the document is applied.

The property management industry belongs to the tertiary industry and is a service industry. Therefore, when making and using various documents, we should not only conform to the general characteristics of ordinary documents, but also highlight the characteristics of services.

Administrative official document

Administrative official documents are written materials produced by legal organs and organizations in accordance with specific norms and procedures and used within a specific scope. They are tools for conveying intentions, handling official business and recording work. Administrative documents are not only applicable to government agencies, people's organizations and institutions, but also to enterprises as legal persons.

Common administrative documents in property management include decisions, notices, circulars, reports, requests for instructions, replies, opinions, letters and minutes of meetings.

(1) decision

Property management companies should use the word "decision" when making arrangements for important matters or major actions, rewarding and punishing relevant units and personnel, changing or revoking inappropriate decisions made by subordinate units, and publishing them in the form of documents within the company. For example, the company's board of directors should use the "decision" to issue annual economic indicators and appoint a general manager. "Decision" is internal text or the following text.

(2) notice

Property management companies should forward the official documents of higher-level units and non-subordinate units, announce the implementation of a certain system, require subordinate units to handle or understand matters, and use the language of "notice" when appointing and removing personnel. For example, holding a singing contest and appointing someone as the organization director of the property management project. , you must use Notifications. Notice is an internal text, the next text or the previous text, and it is one of the most used languages.

Notices can be roughly divided into three categories:

1. indicative notice

Indicative notices are used to issue rules and regulations, explain policies, arrange work and answer inquiries from subordinate units. This is mandatory and needs to be observed. For example, a notice about publishing (employee performance evaluation method).

2. Weekly Intelligence Notice

The Weekly Intellectuals Notice is used to publish information that needs to be understood by subordinate units. It is often used for the appointment and removal of personnel, the establishment, revocation or merger of institutions, the expansion, reduction or termination of certain functions and powers of relevant organizations and institutions, the opening or change of seals and addresses, and the convening of meetings. For example, the Notice on Holding the Annual Business Activity Analysis Meeting.

Step 3 forward the notice

Forwarding notification is used to forward the communication between superior units and non-subordinate units. For example, Notice on Implementing the Decision of XX Municipal Government on Creating a Civilized City.

(3) notice

Enterprises should use the language of "notice" when commending advanced, criticizing mistakes, conveying important spirit or letting subordinate units know the situation. For example, it takes a year and a half to create a civilized community, which is completed in five stages. At the end of the first, second, third and fourth stages, it is necessary to let subordinate units know the situation by means of "notice". Notification is the internal text, the next text or the last text.

Generally speaking, notification can be divided into four categories: commendation notification, criticism notification, information notification and thematic notification.

(4) Report

Property management companies should report their work to the superior units, reflect the situation, and use the language of "reporting" when answering the inquiries of the superior units. For example, the adjustment of the property management fee standard in a residential area will affect the year-end settlement, and the property management project organization must notify the company, and the company must notify the superior unit (such as the board of directors) and use the "report form". "Report" is the text, above and below.

Reports can be divided into four categories according to their contents: work reports, situation reports, reply reports and submission reports.

(5) Asking for instructions

Property management companies should use the language of "asking for instructions" when asking superior units (or leaders) to give instructions or approval on a certain matter. For example, if the property management project organization wants to install air conditioning in the security dormitory, it is necessary to use "asking for instructions". "Request for instructions" refers to the previous article or the previous article.

Asking for instructions is generally to ask for instructions or approval from a higher-level unit (or leader) on a certain matter. For example, "Request for instructions about the security guards ordering summer clothes".

(6) reply

When a superior unit replies to a request from a subordinate unit, it shall use the term "reply". For example, if the property management project organization requests to buy a vehicle, the company should reply whether it agrees or not, and it should use "reply". "Reply" is the following paragraph.

(7) Opinions

Organizations at all levels of property management enterprises should use the language of "opinions" when putting forward opinions and solutions to important problems. For example, a residential area managed by a property management project organization has recently moved to several outdoor countries, and they have religious taboos on the clothing color of property personnel. In view of the new situation, the property management project organization puts forward solutions to the company leaders, using "opinions".

Opinions can generally be divided into four categories: suggestive opinions, qualitative opinions, guiding opinions and work deployment opinions.

8. Letters

The language of "letter" should be used when the property negotiates with units without affiliation, answers questions, and contacts with relevant departments (such as police stations, neighborhood committees), owners' committees or other units. For example, if A property company wants to visit and study in B property company, it must be stated in writing, and a "letter" should be used. "Xin" is a foreign language or parallel language.

Letters can be divided into the following five types: notification letter, negotiation letter, inquiry letter, reply letter and request approval letter.

(9) Minutes of meetings

When the property management company records the meeting and agreed matters, or the property management company and other relevant organizations reach relevant opinions through the meeting, the language of "meeting minutes" should be used. For example, the minutes of the meeting with the owners' Committee.

Meeting minutes are common official documents and the only language that is not restricted by internal and external standards, up and down, and printing.