How to supervise the opening of Taobao shops in residential areas has become a difficult problem.

Since moving into a Taobao shop upstairs, Ms. Liu, a community resident in Qin Lan, has been restless.

"Sometimes at eleven o'clock in the middle of the night, we can still hear the sound of throwing a courier with a bang. Our family can only sleep in another room. Sometimes, the elevator is always occupied and it takes a long time. " At the other end of the hotline, Ms. Liu's mood is still very excited. "In fact, these can be forgotten, but you must never use the residential house as a warehouse. It's too dangerous. What if something goes wrong? "

The night before yesterday, Ms. Liu and other residents happened to meet the unloading of Taobao's home decoration, which directly ignited the contradiction between the two sides.

Two elevators were occupied at the same time and waited for nearly 20 minutes.

At 8 o'clock on the evening of February 2, Ms. Liu, who visited her neighbor's house on the same floor 12, was going to take the elevator home.

After pressing the button, Ms. Liu waited at the elevator. Unexpectedly, I waited for nearly 20 minutes. The two elevators of the whole unit are always displayed on the 18 floor.

"I thought the elevator was broken. What would happen if I didn't come? Ask the neighbors, they said that it may be that the Taobao shop upstairs is moving goods. " Ms. Liu said.

After an elevator can be used normally, Ms. Liu went directly to the 18 floor, and sure enough, she saw a young man moving goods from another elevator to the corridor. "The two sides opposite the elevator door and the vents in the corridor are full, about seventy or eighty boxes, and I don't know what's inside." Seeing this scene, she decided to go to the first floor.

& It gathered around a white truck that was unloading and asked why it was unloading here. "A young man replied that the Chinese New Year was coming soon and put the goods here for the time being. But how can this residential building be used as a warehouse? What if there is a fire? We don't agree to their unloading. " Ms. Liu said. The two sides were deadlocked and residents called the police.

The police will arrive soon. After approval, the police opened the box and found a brand-new set of children's crayons inside. Considering the safety problem, the young people had to stop unloading and put the crayons back in the truck before being carried upstairs.

"We don't object to the upstairs residents opening Taobao stores. We just hope that they will try not to affect the rest of others and have to move the warehouse outside the community to eliminate fire safety hazards." Ms. Liu said.

The owner complained to the property company and was helpless.

At about 3: 30 pm yesterday, I came to the residential building where Ms. Liu was located, and found that there were still 16 boxes of goods piled up in the elevator aisle on the 18 floor. There is a white label on the goods, which says "product name: 147 painting set".

After knocking on the door several times, the Taobao tenant on the18th floor never responded.

Later, under the coordination of the property, the Taobao tenant on the18th floor finally emptied the goods at the elevator entrance.

But even so, the big stone in Ms. Liu's heart has not yet landed, and the upstairs has become a warehouse, which is very uneasy. She said that in order to solve this problem, she has complained to the property many times, but the property has not helped her solve the problem.

I understand that property companies are also helpless in managing Taobao tenants. "We have no power to enforce the law, and we can only discourage this behavior through guidance." The property staff said that the owner rented the house according to normal procedures and the property company could not interfere. "We have already communicated with Taobao residents on 18 floor, and the other party said that they are about to move out of the community."

How to supervise Taobao tenants is still a problem.

In fact, not only Lan community, but also many other communities have the phenomenon of opening Taobao shops in residential communities.

"Residents can call 96 1 19, or report it through Weibo and WeChat if they find people stacking things and blocking fire hydrants in public corridors and fire exits. The fire brigade of the development zone will go to the site to verify and ask relevant units or personnel to carry out rectification. " The staff of the fire brigade of the development zone said that residents use their homes as warehouses to pile up goods, and it is difficult for the brigade to supervise.

Ms. Zhu asked whether the opening of Taobao shop in residential areas violated the provisions of the Property Law that "the owner shall not change the house into a business house in violation of laws, regulations and management regulations".

I learned that, generally speaking, after the project acceptance, the nature of the use of the house has been decided. In view of Taobao opening an online shop in a residential area, it is difficult to go to the site to identify whether there is commercial behavior, so it is difficult to judge whether the house has changed its use function.

"Although we have no law enforcement power, we don't allow tenants to use residential buildings as warehouses." Longhu property staff told me that before the establishment of the industry Committee and the corresponding management of such phenomena, the property company will prevent similar situations as much as possible through publicity and guidance.

"We ask the doorman to strengthen inspection and prohibit box trucks from entering the community after 6 pm to avoid this kind of fish in troubled waters." Longhu property staff said, "We will also tell the owners about the impact of renting houses and Taobao tenants on the whole community, hoping that they will not rent their houses to Taobao shops." I'm Cai Yangyang.