What are the requirements for customer satisfaction in the ISO9002 property management quality system?

Customer satisfaction refers to the degree to which customers feel that their requirements (explicitly put forward, implied or realized) have been met.

It should be noted that even if the requirements are met, customers may not be very satisfied.

Did the landlord fill in the satisfaction questionnaire? For example, in McDonald's, sometimes there are some tables that give some answers, such as: satisfaction with the freshness and deliciousness of food and the service efficiency of waiters. These are usually closed answers, such as satisfied, very satisfied, average, dissatisfied and very dissatisfied for customers to check.

The customer satisfaction index should be quantifiable, for example, expressed by scores. Customer satisfaction should be investigated regularly and decisions should be made according to its development trend.

As for how to determine customer satisfaction in the property industry, there is no uniform standard, and there is no uniform standard in any industry. It depends on what you want to investigate and to what extent.