What department does the black property complain about?

Real estate administrative departments of local people's governments at or above the county level. The real estate administrative departments of the local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities. The property is selected by the owners' committee or the owners' assembly, and the owners' committee signs a property service contract with the property company, whose main responsibility is to maintain the safety of the community and public facilities.

The basic content of property management can be divided into three categories according to the nature of services and the way of providing them: regular public services, targeted special services and entrusted special services. Conventional public service refers to the public management and service work in property management, which is the most basic management and service provided by property management enterprises for all residents. The management of the main body of housing construction and the daily supervision of residential decoration; Management of housing equipment and facilities; Environmental sanitation management; Greening management; Cooperate with public security and fire departments to do a good job in maintaining public security in residential areas; Vehicle road management; Public agency services; Property file management; Targeted special services refer to all kinds of services provided by property management enterprises to meet the needs of some households, groups and units. Including: daily life; Commercial services; Culture, education, health and sports; Financial services; Brokerage agency intermediary services; Social welfare category; Entrusting special services: When property management enterprises implement property management, the first category is the most basic work, which must be done well. At the same time, according to their own ability and the requirements of residents and employers, determine the specific service items and contents in the second and third categories, adopt flexible and diverse management mechanisms and service methods, do a good job in the management and service of people-centered property management, and continuously expand its breadth and depth.

What are the reasons for complaints about property disputes?

1, problems left by developers

The problems left by developers are usually divided into two categories: first, the quality of houses is not up to standard, and some developers cut corners and rush the construction period during the construction process, resulting in cracks in the walls of houses, and frequent failures of water supply and heating facilities after the owners move in. Second, the community planning is not in line with expectations, and the layout of some communities is different from that after buying a house, such as the reduction of green area. Because they have already moved in, most owners go to the property to communicate with them first, hoping to get help.

2. The supporting facilities of the living environment are not satisfactory.

The common environmental problems in the residential area include: the sanitary cleaning in the building and the residential area is not timely, some owners' worn-out items in the building are unattended, and the location of garbage trucks (barrels) affects the daily life of the owners.

Legal basis:

property management regulations

Article 48

The real estate administrative departments of the local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities.