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Chapter 11: Continuously improve the quality of employees: Our department insists on organizing the study of the textbooks "Safety Education and Counsel
Example of work plan of logistics company
Chapter 11: Continuously improve the quality of employees: Our department insists on organizing the study of the textbooks "Safety Education and Counsel
Chapter 11: Continuously improve the quality of employees: Our department insists on organizing the study of the textbooks "Safety Education and Counseling for Motor Vehicle Drivers" and "On-the-job Training", so that the majority of drivers love their jobs and strive for perfection in their jobs. Advocate the ideological quality of paying attention to language beauty, politeness and high style.
Second, strengthen the service level of the department: In order to improve customers' satisfaction with logistics and distribution, and make enterprises and customers achieve a win-win goal, our department visited customers and local distributors to learn about customers' sales. In order to solicit customers' suggestions on transportation, our department will formulate a driver's driving service card, so that the majority of dealers can give more valuable opinions to drivers and departments, and also encourage drivers in departments to strive to be red-flag people and continuously improve their service level.
3. Continuously improve the management system: In the past, the logistics department lacked systematic rules and regulations, which led to loopholes in management. For this reason, according to the specific situation of the post, the Ministry has successively formulated the Regulations on the Management of Minivan Drivers, the Regulations on the Management of Forklift Drivers, the Regulations on the Management of Dump Truck Drivers, the Shift Schedule of Minivan, the Flow of Vehicle Spare Parts in and out of the Warehouse, and the Application Form for Vehicle Tire Replacement. Proceeding from the overall interests, according to the system,
Iv. Speeding up the construction of management posts: At present, there are 54 personnel in each post of the department, including 9 logistics personnel and 4 1 driver, which can basically meet the needs of personnel in each post. Our department selects the team leader from the employees and is responsible for the daily affairs management of the group. Choose one dispatcher as the chief dispatcher, who is responsible for all production, safety and deployment of the logistics department. Gradually formed a reasonable organizational structure of "concrete implementation at different levels, middle-level supervision and guidance, and high-level macro-control". Make each post personnel clear about their responsibilities, so as to perform their duties in their work, and then strive for perfection.
5. Accounting for reducing operating costs: In order to reduce operating costs, our department has taken a series of effective measures. With the increase of cost rate, the service life of ordinary tires is too short, which is easy to burst and explode, which not only costs more, but also brings hidden dangers to driving safety. After sufficient market research, we decided to switch to Tong Jia series tires with reliable quality and reasonable price, and signed a fixed-point and trustworthy contract to effectively control drivers to change tires and accessories at will. At the same time, spare parts are also compared. Choosing spare parts with more reasonable quality and price reduces the operating cost to a certain extent, and the high fuel consumption directly affects the operating efficiency of vehicles, so establishing your own oil depot has become a new solution.
extreme
In order to ensure the smooth and normal development of the company's logistics department, save the company's relative costs, and let the company evaluate my work, I will make the following plans to improve work efficiency and carry out my work better.
1. Continuously improve the quality of employees and strengthen service awareness.
People are the foundation of everything, and employees are the lifeblood of enterprises. Only when enterprises really pay attention to and care about their employees and let them feel the warmth of the enterprise will employees pay for the enterprise with better passion. Of course, our enterprise needs high-quality employees who put the enterprise before the individual, so we must strengthen employee training, improve the enthusiasm of employees, improve their personal quality, and make employees more team-oriented and dedicated. As long as the personal quality of employees is really improved and they really care about the enterprise, the service level of our department will be improved accordingly and all the work can be carried out smoothly. This has entered a virtuous circle. Put forward two suggestions to the company: First, it is not recommended to work overtime, provided that the work efficiency is high and the planned tasks are completed; Second, the combination of rewards and punishments can't just punish without rewarding, and vice versa. Of course, the two are complementary and indispensable.
2. Continuously improve the management system
Because the logistics department is not a department that directly creates economic value, and the logistics department lacks systematic rules and regulations and management loopholes, it is often mistaken for being ignored by the company by its employees, which has a certain impact on the enthusiasm of employees. In this regard, it is necessary to constantly improve the departmental management system and implement the post responsibility system, the handover system, the vehicle management system, the document management system and the reward and punishment system.
3. Accelerate the construction of management positions
I will gradually optimize the organizational structure according to the specific work situation of this department, so as to make it "concrete implementation at the grassroots level and supervision and guidance at the middle level". Make each post personnel clear about their responsibilities, so as to perform their duties in their work, and then strive for perfection.
Four. Content and arrangement
1. sort out and improve the receiving and delivery process, and urge the logistics department staff to strictly follow the standards and implement the post responsibility system. Formulate and prevent possible mistakes, and find and correct incorrect working methods in time.
2. Hold a 10-minute morning meeting every day, plan the work arrangement of the day, summarize the work completion progress of the previous day, the problems, difficulties and arrangements that need assistance in the department positions, praise individuals who have made progress and are more proactive in their work, and stimulate the enthusiasm of employees.
3. Check the completion of all work before work every day, including completed items, unfinished items, to-do items, handover items or emergency to-do items the next day. Check whether the power supply, doors and windows are closed. Whether cleaning is in place, etc.
4. The daily bookkeeper shall check the accuracy and completeness of the documents of the day before coming off work, and whether the finance is paid on time. Check the abnormal situation of all files in the system and count the abnormal data. Find the problem and solve it immediately.
5. Summarize this week's/this month's work every week/every month, put forward executable suggestions/plans for the problems and difficulties in the work, make suggestions on whether the company has made great progress or efforts in the work, and praise or reward the best.
6. The stacking, transportation and storage of various materials should be from the inside out and from the bottom up. Check whether the goods on the shelves are displayed according to the regulations, whether the whole warehouse is kept clean and tidy, whether there is a mess, and whether the name, label and price of the goods are consistent.
7. Carry out daily operations in strict accordance with the warehouse management regulations, and the warehouse receiving and dispatching personnel must register the business that happened on the same day in time to ensure the correctness of the material warehousing and balance data. Check the difference between the physical object and the inventory from time to time, deal with the data with differences on the same day, find out the reasons and correct the mistakes.
9. The warehouse must establish the corresponding subsidiary ledger according to the actual situation and the nature, use and types of various raw materials. All goods without tags shall be labeled with the same paragraph (model, size and price), and light-colored clothes shall be covered with packaging bags in principle.
10. Do a good job of daily verification of various materials and products. Warehouse receiving and dispatching personnel must regularly check and count all kinds of inventory materials to ensure that the accounts, standards and materials are consistent. If there is any change, report it to the competent leader and relevant functional departments in time for timely adjustment.
1 1. If problems and errors are found in the inventory, find the reasons in time and deal with them accordingly. In case of shortage and scrapping, it must be handled after approval by the leader according to the approval procedure, otherwise it is not allowed to adjust itself. Found material loss or quality problems (such as moisture or damage, etc.) ), timely report to the relevant departments in writing.
12. Qualified products, expired products, invalid products, waste materials, repaired products, etc. Should be classified and accounted for separately. Waste materials should be reasonably utilized according to the actual situation. All kinds of materials shall not be thrown about.
13. The entrance and exit of the warehouse passage should be kept clear, and the warehouse should be cleaned in time and kept clean. All documents must be signed by the person in charge and clearly identifiable.
14. Make the handover arrangements for the leave/leave of employees in the department in advance, and make the connection arrangements with other departments.
15. Understand the basic situation, needs and difficulties of employees, help them solve problems, really care about every employee and reassure him. Encourage employees to study, create a harmonious, United and progressive environment, and make employees feel that work is a kind of happiness.
Verb (abbreviation of verb) focus of work
1. Reasonably improve the operation process of the logistics department, focusing on improving the warehousing process and outbound process of goods to ensure the correct, accurate and timely entry and exit of goods.
2. Manage the goods in the warehouse, and ensure that the goods identification is complete and correct.
With the continuous development of the company, the scale of the logistics department will become larger and larger. I will take the interests of the company as the center, serve customers as the purpose, and reduce costs and increase efficiency as the goal. Strengthen the construction of department management, continuously improve the quality of employees, and strengthen the service awareness of employees. Qi Xin, the whole staff, works together to strive for better benefits.
Tisso
I. Company Profile
1. Company name: Star Logistics Co., Ltd.
2. Meaning: Our Logistics Co., Ltd. is a modern comprehensive service-oriented professional third-party logistics company, which is a professional logistics company integrating transportation, warehousing, goods distribution and logistics scheme planning.
Second, the business scale,
(1) business scale
Service lasts forever, sincerity runs through, and interests follow. As a third-party logistics development platform, we realize that logistics is still a new industry and is developing day by day, and our company is also a newly established company. When locking customers, don't cast a net all over the sky, but choose a few industries that have great demand for logistics.
However, in today's society, a single mode of transportation is no longer the trend of logistics society, nor is it the logistics service that customers need. In order to improve market competitiveness and expand market share, we must change the single development model, align with the advanced and comprehensive development model, and change to the development model combining transportation, warehousing and distribution. The technology and management of the night market are the same.
Our service
Service form: the main business includes the basic business of logistics, that is, transportation, warehousing, packaging and distribution.
Service advantage: comprehensive utilization of resources, reducing waste of resources, replacing the existing situation of "fighting separately".
Third, the company site selection
We will aim at a potential market-Zhongyuan, choose a city with good infrastructure-Xinyi, rely on local preferential policies, start from scratch, rely on our ability, rely on our technology, develop this logistics industry, and then enter the domestic market of the United Nations and the international market.
Fourth, human resource management.
At the beginning of the company's establishment, we adopted a combination of tree structure and horizontal work, established a perfect department, and relied on the project manager to cooperate with various departments to complete our services. Managers at all levels form a team, define their responsibilities and do their best. Establish an effective incentive mechanism and a good working environment for employees. We believe in the service concept of "I serve everyone", and the service of logistics is essentially to serve people. People are not just customers outside the company, we can make the best use of our talents inside the company, ensure the best use of everything, and shape the corporate culture in the spirit of respecting people, uniting people and serving people. We will unite with nearby universities to regularly train our business backbones, constantly improve the quality of employees, regard human growth as the foundation of enterprise growth, and continue to regard educating people as the key to the sustainable development of enterprises.
Verb (abbreviation for verb) company planning
In the first year, the company was established, established warehouses and office space, completed business process design and information platform construction, set up a preliminary business relationship network in Xinyi area, and tried to develop into surrounding areas.
Starting from the second year, we will cooperate with companies in the surrounding areas to establish a regional logistics network. Gradually contact with domestic and foreign enterprises and become a logistics service provider in southern Shandong and northern Jiangsu.
The long-term plan is to develop the company into a logistics company with strong strength in the Central Plains, covering the whole country, involving overseas business and complete technical facilities.
Composition and management of intransitive verb company
The company will recruit some logistics technicians and computer personnel with experience in e-commerce platform development and related work experience to form the initial company. We will be people-oriented, adhere to the service concept of "I am for everyone and everyone is for me", build a logistics enterprise with humanized service, and take improving the quality of employees and strengthening the team concept as the foundation of enterprise survival, so as to build a first-class service and first-class enterprise.
Seven, improve the quality of employees, enhance employee service awareness.
People are the foundation of everything, and employees are the lifeblood of enterprises. Only when enterprises really pay attention to and care about their employees and let them feel the warmth of the enterprise will employees pay for the enterprise with better excitement and goodwill. Of course, our enterprise needs high-quality employees who put the enterprise before the individual, so we must strengthen employee training, improve the enthusiasm of employees, improve their personal quality, and make employees more team-oriented and dedicated. As long as the personal quality of employees is really improved and they really care about the enterprise, the service level of our department will be improved accordingly and all the work can be carried out smoothly. This has entered a virtuous circle. Put forward two suggestions to the company: first, overtime is not recommended, provided that the work efficiency is high and the tasks are planned.
In the case of completion; Second, the combination of rewards and punishments can't just punish without rewarding, and vice versa. Of course, the two are complementary and indispensable.
Eight, constantly improve the management system
Because the logistics department is not a department that directly creates economic value, and the logistics department lacks systematic rules and regulations and management loopholes, it is often mistaken for being ignored by the company by its employees, which has a certain impact on the enthusiasm of employees. Therefore, it is necessary to constantly improve the department management system, and implement the post responsibility system, shift system, vehicle management system, document management system, reward and punishment system, etc.
Nine, reduce operating cost accounting
In order to reduce operating costs, our department has taken a series of effective measures. With the increase of cost rate, the service life of ordinary tires is too short, and they are easy to burst and explode, which not only costs more, but also lays a hidden danger for driving safety. After sufficient market research, we decided to switch to Tong Jia series tires with reliable quality and reasonable price, and signed a fixed-point and trustworthy contract to effectively control drivers to change tires and accessories at will. At the same time, spare parts are also compared. Choosing spare parts with more reasonable quality and price reduces the operating cost to a certain extent, and the high fuel consumption directly affects the operating efficiency of vehicles, so establishing your own oil depot has become a new solution.
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