Why does mobile customer service recruit many people?

The reasons for the recruitment of mobile customer service are as follows for your reference:

Mobile was originally composed of three types of employees: A, B and C. Class A employees are regular employees, similar to those who have been in institutions or institutions for a long time. Class C employees are dispatched employees and do not directly sign contracts with China Mobile. Class B employees are contract employees, between A and C. Later, China Mobile changed its system, canceling the original files A, B and C, and all of them were changed to contract employees.

So now there are two parts of mobile employees. One is a formal employee who has signed a contract with Mobile. The other is the front desk of the business hall, which is informal, similar to outsourcing employees, and seems to sign a contract with a third-party labor dispatch company. The current sources of mobile regular employees are basically college students' recruitment and social recruitment, and informal employees are also recruited from meetings.

With the profit of China Mobile decreasing year by year, China Mobile has higher and higher requirements for its employees. For regular employees, we often see mobile employees who set up stalls in the community on weekends. These employees may be graduate students from NTU or South China University of Technology. For informal employees, the pressure of business indicators makes them miserable, and various KPI assessments and fines are very hard.

On the one hand, the treatment is more and more outdated, on the other hand, the pressure is great, so the turnover rate of mobile employees is high and the turnover rate of talents is higher, so mobile is constantly recruiting people. In fact, operators are a declining industry in China, and the masses have been eagerly hoping that the lower the tariffs of operators, the better, and the more money the industry collects, the better. After all, people have to eat, and no one can invest crazily without collecting money.