What will the waiter of Jinggang subway station ask in the interview?

The questions asked in the interview vary according to the position the candidate applies for.

The position you are applying for may ask:

1. Do you know this job?

2. Why do you want to apply for this position?

Do you think you are qualified for this job? Why?

4. Can you solve something you don't understand or something that happens suddenly?

5. What do you think are your own strengths and weaknesses? (usually asked in an interview)

6. If I were your customer, how would you serve me and make me satisfied?

7, in the face of customer complaints, how to deal with your dissatisfaction, and so on.

Answers to general questions:

1. Because I love the service industry, the subway is the window of the city, and good service can better show the charm of Shanghai.

2. Optimistic, cheerful and enthusiastic. Be willing to pay and be brave in persistence.

3. Through your own efforts, you will grow into a service star or even a company manager in the future, and help newcomers with your own personal experience, so that the excellent service image of Shanghai Metro can be continuously passed down and improved.

4. When you encounter something you don't understand, ask the leaders and old employees with an open mind. In case of emergency, the first thing is to keep calm and deal with it according to regulations. Quickly seek the help of leaders, colleagues and relevant security departments to ensure that the subway operation will return to normal in the shortest time and ensure the interests of most passengers.

5, the first is to keep smiling service, patiently explain, and act according to the rules. Understand with reason and move with emotion. If you still can't impress the passengers, try to take the passengers to the office area and ask the leader to help you solve the problem, so as not to cause confusion in the passenger area and affect the normal operation order.