What are the requirements of high-speed rail flight attendants?

The height is greater than1.64m, and it is required to be between1.65m and1.70m. The height of the first flight attendants ranges from1.68m to1.72m. In addition, there are requirements for weight, and the height cannot exceed 60kg.

2. Age

You can't be over 28. The age of the first flight attendants is basically between 18 and 22 years old, and the older ones are backbones and train attendants, which need some experience.

Step 3: Limbs

Beautiful and generous figure, sincere smile. Among them, during training, every conductor should bite a chopstick in his mouth to show a smile of eight teeth.

4. Language specification

Language specification (you don't have to be a stewardess, and you don't have to be multilingual) 90% of the first batch of high-speed train conductors are college graduates or above, and they can speak common foreign languages, such as how long it takes from Shanghai to Hangzhou, where the train goes to the toilet, what to eat, etc., all of which require the conductors to master skillfully.

Excellent high-speed rail flight attendants mainly look at three aspects:

1, treat passengers warmly and patiently.

High-speed rail passenger service personnel should treat passengers sincerely, no matter how busy or trivial the service is. Even in the face of some passengers' complaints or incomprehension, we should first listen patiently, calmly explain the passengers' reactions, and humbly accept the passengers' criticisms and opinions.

2. Proactive and thoughtful service

On the basis of doing their job well, high-speed rail passenger service personnel actively provide all kinds of high-quality services in combination with passengers' psychological needs, think about passengers' thoughts, guess their psychological needs from passengers' expressions, words and behaviors, seize the opportunity appropriately, and strive to work actively and thoughtfully to meet passengers' service needs.

Step 3 smile sincerely

A kind smile is a beautiful bridge to communicate with passengers in service, and it is also an external expression of the friendly and sincere attitude of service personnel. People often say that the eyes are the windows to the soul. In the service work, the sincere smile of service personnel shows goodwill, respect and friendliness, which is enough to make passengers feel at home and friendly, and is conducive to doing a good job in high-speed rail service.

The above content comes from? Baidu encyclopedia-high-speed train attendant