20 17 model essay on personal summary of toll collectors

The following is my personal summary essay of 20 17 toll collectors. Welcome to read, for reference only, I hope it will help you. More articles are in the work summary column, I hope you can pay attention to and read.

20 17 toll collector fan's personal summary I am honored to be hired by xx Expressway and assigned to work at Huaqiao Station. In the past six months, my business knowledge has been deepened and my operation skills have been improved. I have been able to handle all kinds of emergencies very skillfully and quickly, which has been unanimously recognized by leaders and colleagues. Now let me briefly describe my work in the past six months.

Ideological study: First, learn from the initial and most basic Regulations on the Operation and Management of Toll Collectors, and strive to get familiar with and adapt to the post as soon as possible, so as to consolidate and improve the foundation; Secondly, we will continue to seriously study the spirit of various documents and policy points of higher authorities and party committees on charging work, such as the identification of green transportation; Management of flood control vehicles, etc. Finally, I started with efforts to improve my ideological and theoretical level, and extensively read the special report on strengthening professional quality and the theoretical literature on practicing Scientific Outlook on Development. After studying hard for half a year, my theoretical knowledge and professional accomplishment have been enriched and deepened to a great extent, and I have benefited a lot from applying them to practice.

Work skills: First of all, constantly strengthen their own learning and lay a solid foundation. All new spiritual policy notices about charging work should be carefully read, grasped in time, strictly implemented and urged from time to time. Secondly, pay attention to learning from the monitor and other colleagues with rich work experience, ask for advice, learn lessons, make sure not to make mistakes again, and strive to be foolproof. Finally, actively participate in various business skills competitions, win without arrogance and lose with grace, find shortcomings from the competition, make up quickly and strive for perfection. Now, my working ability has been tested by time. In the past six months, I haven't made any mistakes, been short of money or issued an inspection report. In the days to come, I will continue to maintain a modest and prudent attitude and make further progress in my graduation thesis on e-commerce.

Ability training: First, vigorously develop personal hobbies, read famous books extensively, and actively write reading notes and reading experiences. In addition, he also actively contributed to the company's website and local publications, and most of his articles were adopted, which greatly stimulated his self-confidence. Secondly, pay attention to strengthening physical exercise and improving physical fitness. I make full use of my spare time to organize and participate in basketball, table tennis and badminton competitions with my colleagues. Not only improved and enriched the sports skills, but also gained a lot of fun and enriched the spare time. After half a year's strengthening, my writing ability has been greatly improved, and my physical fitness has also been significantly enhanced. The improvement of writing ability can ensure that I can finish my work summary, work sentiment and other articles in time, and the improvement of physical quality can ensure that I always maintain my passion and stable mentality in my work and serve the public with a fuller spirit.

20xx is a new starting point of my life, a year of study, a year of harvest and an unforgettable year. I will take advantage of the east wind of 20xx to meet and complete the work plan and tasks of 20 14 with a more positive attitude. I firmly believe that hard work will lead to success, so in the new year, I will work harder and strive for greater success!

20 17 toll collector fan wener personally concluded that my name is xxx. I am 24 years old and have a bachelor's degree. He entered the expressway toll collection system in 20xx and became an ordinary toll collector.

As an ordinary toll collector, I clearly realize that my words and deeds will directly affect the image of the highway department. In practical work, I strictly abide by the rules and regulations of the station. Under the leadership of the station leader, discipline yourself with strict discipline, treat the work with sincere service, and truly "greet the driver when he comes, ask a question and answer, and get one free when he leaves".

There is no denying that the work of toll collectors is monotonous, repeating the same work day after day: collecting money, issuing tickets and changing money. Repeating the same sentence day after day: "Hello, please pay RMB, please take the ticket and leave" seems simple, but to be an excellent toll collector, you must not only have excellent skills, strict discipline, high-quality work attitude and high work enthusiasm, but also serve and contribute to society with practical actions. I remember Zhang Ruimin, president of Haier Company, said: "Doing ordinary things in ordinary posts is extraordinary."

I clearly remember that when I first came to the toll booth, one night, a motor tricycle and a car came slowly towards me. When I walked to the toll window, the driver of the tricycle said, "Comrade, the car behind me pays." At this time, the driver of the car behind kept honking his horn and shouted, "Come on, out of trust in it, I pressed the team button and let the three wheels pass first." Only then did I know that the driver came over and handed it to me 10 yuan said, "Hurry up, I have something to do." I paused and said, "aren't you two together?" "Didn't you pay?" The driver of the car shouted, "Who said we were together? He said we were together." I endured the injustice and explained to him, and slowed down to explain the situation just now. The driver's mood eased a little, and it was finally determined that the driver of the small tricycle took advantage of the loophole before he was relieved. But my unhurried attitude also won the respect of the car driver. He also said to me, "Sister, I also have the responsibility to mislead you." With that, he took xx yuan out of his pocket to pay the bill. I smiled and said, "No, as the saying goes,' Eat for a while and grow a little wiser'. It's okay. " . But my heart is still sweet.

Because I believe that what you lose is what you gain.

As a toll collector, in the face of the temptation of money, I must adhere to my own principles, face the leadership, I am honest, resolutely obey the leadership's command, obey the leadership's deployment, so that the leadership is the same; In the face of colleagues, I am friendly to each other and believe that I can exchange true feelings with my heart; Facing the driver, I am patient and meticulous, and try my best to satisfy him. As a toll collector, I still need to do a lot, not only in terms of work, but also in handling the tripartite relationship. I firmly believe that what is lost will be gained.

No matter what the result is, yesterday has passed, and every day in the future is my new starting point. I will take the "women's squadron" as an example, learn from their "four hearts" and "eight similarities" to find my own direction, go down in a down-to-earth manner, be the truest myself, and seriously let myself "have an example and a direction".

20 17 toll collector's personal summary Fan Wensan's time flies. In a blink of an eye, I have been working happily at xx toll station for almost two years. In these two years' work, under the leadership of stationmaster, clerk and monitor, I have been nervous at first, but now I can charge fees calmly and accurately every day and operate the equipment skillfully. On the long queue of the expressway, on the flat and wide road surface, at the solemn toll window, countless figures pass by, forming a unique and beautiful scenery on the vast land. They come from different places, but they are all fighting for the same goal-the development of expressways, the revitalization and take-off of Beijing's economy, and staying away from relatives and friends. Without the noise of the city, high-rise buildings, traffic and neon lights, there are only frontiers, hardships and loneliness.

In the eyes of outsiders, expressway toll collectors are satisfied with their work, good working conditions, decent, beautiful scenery, enviable and fascinating. As everyone knows, they also have their own hardships and difficulties. Because of the particularity of toll collectors' work, it is decided that they will pay more than they get. The toll station implements semi-military management, has strict organizational discipline, has little freedom during work, and cannot leave the toll station at will or go to the toilet overtime; Furthermore, the toll station is a service window and a window to show the good professional image of expressway people. We are willing to ask for high-quality civilized service, singing, collecting money, civilized language and smiling service!

The toll collector repeats civilized expressions day after day and is busy collecting fees and issuing cards. Breathing "a lot" of automobile exhaust every day, smiling at all kinds of vehicles, welcoming drivers and passengers from south to north. Live by singing "Hello", "Goodbye" and "How much I charge you, how much I exchange for you" every day. The three-foot sentry box is the place where our work is dedicated, and what happens inside is the whole content of our work, which is simple and boring. However, for the prosperity of the expressway industry, "I work hard for one person, I am happy for thousands of families", which gives us a dedication! It was dark and all was silent. When people fell asleep, we got up again soon. After washing in a hurry, we lined up neatly and came to the three-foot toll station. The stars are with us, and the sun and the moon are with us. When the earth gently lifts its veil like a shy girl, the rising sun rises slowly from the east, and we fall asleep in the morning fog. For a long time, we have been spending this time repeatedly, upside down day and night, but without complaint!

Most of the toll collectors who work in highway toll stations are far away from family and friends, and there are even lingering lovers who are far apart and lovesick. Especially the feeling of homesickness and homesickness, soaked in the skin and bone marrow. You know, there is no legal holiday at the toll station, even on the first day of New Year's Day, but we can all tolerate it! We regard the station as our home and our colleagues as our brothers and sisters. We are like a family in this warm and caring family. We support and help each other at work, care for each other in life, report to the station leader for help when encountering difficulties, and talk to brothers and sisters when encountering troubles.

We are repeating simple and complex, ordinary and great work every day. We are working hard to implement the service promise of "affable, never tired of asking questions, not anxious and impatient, and patiently explaining". With full work enthusiasm, I will do my best to "be kind to the elderly, be patient with the grumpy, help those in need, and be careful with the inquirers". Work with the purpose of "serving the people and contributing to society" and test whether your service work is in place with "whether the people are satisfied". However, our efforts and efforts make a few drivers don't understand, and in return, some drivers make trouble and abuse unreasonably, and they have to smile and be polite when they are wronged to tears. But we have no regrets!

This is our highway toll collectors, a group of toll collectors who are brave enough to devote themselves to the highway cause, for the safety and happiness of thousands of families in Qian Qian, for the vigorous development of the highway cause and for the leap-forward development of Beijing's economy.

20 17 toll collector fan personally summed up that time flies and a tense and fulfilling year has passed. This year, I worked, studied and honed my working ability in practice, which greatly improved my professional level. This is inseparable from the help of leaders and everyone's support. Thank you very much!

As a service window toll collector, I spend every day sitting in front of the computer with a smile and mechanically repeating "civilized language, singing, collecting and paying, gesture service, charging and issuing cards". This year, although it has not achieved any vigorous results, it has experienced an extraordinary test and tempering.

Now I will summarize the work of xx years as follows;

(A): Earnestly study internal strength and strengthen the quality of faith.

Since the beginning of this year, I have actively participated in the "Smile xx" series of activities organized by the management office, and insisted on arming myself with the important idea of smiling from the heart and serving the society, purifying my mind and constantly improving my ideological consciousness. Learn the rules and regulations and business theory knowledge of the management office, standardize your work words and deeds with various rules and regulations, and enrich your work practice with theoretical knowledge. At the same time, by continuing to study Chen Gangyi's deeds in depth, I further strengthened my belief in the noble cause.

(B): Love their jobs and strive to build a harmonious image.

As a toll collector, I always focus on the central work in the institute and actively cooperate with the leaders to carry out various tasks. Indoor operation, in strict accordance with the operating procedures. In terms of fees, we always adhere to the principle of "no leakage of applications and no evasion of applications". When I meet drivers who don't understand, I always try to be reasonable, emotional and reasonable. I won the understanding and respect of drivers and passengers in the past with excellent service and excellent business theory.

(c): Unite colleagues, help each other and build a harmonious team.

As a toll collector, in my daily life, I always adhere to the principle of being strict with myself and being lenient with others. When my colleagues are in trouble, I always give my best help with a sincere attitude. And the class members actively and conscientiously complete the work assigned by the leaders.

The above is a summary of my study, work and life in xx years. Although I have made some progress compared with xx years, I still have some shortcomings:

1, lack of subjective ability in learning;

2. There is still a certain gap between the professional level at work and the requirements of management;

3. Not enough participation in cultural and sports activities organized by collective organizations;

4. Smile xx still has some shortcomings.

On New Year's Eve, I will welcome xx with a new look and a new plan. Unite colleagues at work, help each other and actively cooperate with leaders. I will work hard on smiling service, and convey our sincerity, sincere service and service to the society with a smile! The so-called "service has a starting point and satisfaction is endless". While doing a good job in the civilized and high-quality service of "Smile xx", we should also be a propagandist to publicize the national charging policy, a waiter who can help drivers and passengers solve difficulties, and a smiling messenger who advocates harmonious transportation! Only by constantly improving the professional level, deepening the service consciousness, changing the perspective and changing the charging into service can we achieve enthusiastic service and civilized charging, overcome the cold and hard working attitude and create a good working atmosphere of harmonious and civilized charging.

A sincere smile costs nothing, but it can win everything. When smiling is as natural as breathing, we are closer to drivers and passengers. A sincere smile can give drivers and passengers a feeling of spring, relaxation and sweetness. Sincere smile can make our charging process fast, efficient and high-quality. Give someone a rose, and the hand has a lingering fragrance. Treating people with a sincere smile not only improves social satisfaction, but also improves their own quality and work efficiency, becomes beautiful and confident, reduces window disputes and contradictions, and makes the business environment more harmonious and orderly.

I recommend it carefully.