What are the skills requirements of cross-border e-commerce customer service and what do you need to do?

The customer service of cross-border e-commerce has the following skills requirements, and the requirements of different division of labor are different:

1, platform builder

Mainly for PHP programmers and front-desk artists (who must understand the development language), the requirements in all aspects are relatively high, especially to understand foreign languages.

2. Website operators

Need to have a generalist in coordinating supply, logistics, website promotion, order processing, after-sales tracking and other links. Large-scale cross-border e-commerce also divides this position into: product development post, product sales post, customer service post and logistics supply chain post.

3. Website professional promoters

Mainly concentrated in SEO, SEM, Adwords operation, foreign media PR, foreign media advertising management, SNS, video advertising, picture advertising and other majors, these positions are expensive and have foreign language ability.

4. Small language talents

Mainly develop the small language market. Therefore, experts who can speak small languages are needed.

5, category management sales staff

An expert in a product segmentation field is proficient in the whole product supply chain, from scheme technology, cost, production cycle, delivery method, product selling point refining, product promotion rhythm design, sales organization, after-sales support, etc. , and need to be proficient in foreign languages.