What does an after-sales engineer do?

The role of the after-sales engineer is as follows:

After-sales technicians judge that engineers are technicians who serve customers after products are sold. After-sales technical engineers, like pre-sales personnel, have a deeper understanding of the technical performance and principle of products, can answer customers' professional questions, eliminate customers' doubts about buying company products, and enhance customers' confidence in the superior performance of company products.

The difference is that the work of after-sales technical engineers is more specific, and they face the specific problems of customers about product performance and application. Therefore, after-sales technical engineers should not only master professional technical knowledge, but also have strong problem sensitivity and analytical ability.

Therefore, after-sales technical engineers are typical "trapeze artists", because they need to often appear at the customer site, which also requires them to have excellent pressure resistance.

After-sales technical engineers directly affect the quality of after-sales technical services, thus affecting the reputation of enterprises, and their status is very important. Because the after-sales technical engineer needs to have excellent technical foundation, but also good ability to analyze and solve problems, it is a post that can practice basic skills.

Therefore, after-sales technical engineers can not only develop in the technical direction, but also tap the disadvantages and turn to the management road. The general after-sales technical engineer can develop into a technical support manager with more experience, but if he wants to develop into a management-oriented road, he needs to pay attention to improving his management ability and organizational planning ability.