Recruitment HR: What if customers visit the workshop and employees complain around the boss?

It is difficult for factories to do now. On the one hand, they can't recruit workers, and on the other hand, it is difficult to serve them. The reason is that employees lack a sense of security, and it is not good to pay less for one day, and they are afraid of default. As HR, it is also a severe test and work challenge to be good at dealing with this kind of labor-capital contradiction.

Not long ago, a worker's boss had a headache for employees' labor problems, disliked the unfavorable work of the human resources department, and fired several HR in succession. We need to recruit a human resources manager this time, and there are three candidates on the second side. The boss participated in the interview group, and after the interviewer asked the professional questions, he only asked one question:

Suppose the boss is accompanying an important customer to visit the workshop. Suddenly, several old employees surrounded the boss and asked why they didn't pay last month's salary. As a human resource manager, how do you handle it? The interviewer can't help secretly applauding that this interview question is very lethal, which can not only examine the HR major, but also test the emotional intelligence level of HR.

Zhang, the HR manager for three years, generously answered this question: In case of such an unexpected situation, I will immediately find several HR colleagues and isolate several old employees between the boss and customers. I will tell the staff that the salary will be paid immediately, and the customer will visit the factory and have an order soon. If you have an order, you get paid. Are you willing to ruin your business and affect your salary? After the customer leaves, I will definitely fire those employees who ignore the overall situation and hit people when they are down, and set an example by taking advantage of the fire to prevent similar incidents from happening.

Zhou Qianghai, workshop director for four years and human resource manager for three years. He thought for a moment and calmly replied: this kind of unexpected situation not only tests the boss's adaptability, but also tests the personnel manager's adaptability. I think the boss should reprimand me to my face. Didn't I already pay the payroll last month? Why is it not implemented? I will conduct an on-site audit to explain to customers and employees that the boss decided to give employees extra bonuses last month according to the increase in orders. Because the work is not good, it is not finished, and the responsibility lies with me. All our human resources departments work overtime tonight to calculate bonuses, which will be paid tomorrow.

Wang Hongkui, six years of workshop work, three years of human resources manager experience, rich experience, more experience in dealing with problems. He replied: "As a human resource manager, you must be familiar with the mentality of grassroots employees. Since the company has been in arrears with wages, I must predict the occurrence of wage payment in advance and make a response plan in advance. If I were HRD, I would do well the ideological work of employees in advance to prevent incidents. As for how to deal with it after it happens, it is all "surgery". No matter what you do, it is better than nothing. "

If you were the boss, who would you hire? In fact, the above answers are hard, and these answers are toxic. We have to reflect on three questions:

Although this is only a real interview question, it is a very serious incident for employees to ask for wages on the spot, which means that there is something wrong with the company's operation or management, and more importantly, the corporate culture has been seriously damaged. On the one hand, it will have a bad influence on customers and may ruin a cooperation agreement. On the other hand, it shows that employees have emotions, corporate culture and employee mentality problems.

As human resource managers, we should think deeply: if there is no one behind us, the old employees will act spontaneously, which shows that the employees are extremely angry with the arrears of wages and take the opportunity to attack the boss and put pressure on him. Then, the bosses of these employees are responsible. They should be concerned about the salary distribution and the mentality of employees. If employees are not satisfied, they should do a good job in advance. Once there is an employee's containment of wages, it is the boss's dereliction of duty and should be held accountable.

If someone instigates these old employees, the nature of the problem will be serious, and someone will deliberately undermine the company's signing contracts with customers. After the matter is handled, we should immediately investigate and deal with those behind the scenes and resolutely clean up the black sheep.

Finally, it is necessary to analyze whether employees are in arrears with wages because of operational difficulties, broken cash flow, or the mistakes of financial departments and human resources departments. If the delay is caused by the mistakes of both departments, both departments should bear the responsibility. If it is difficult to operate, the management should also guide the team's mood, stabilize the staff's mentality, find ways to mobilize the team's enthusiasm, lead the staff to help each other in the same boat, and turn the situation around.