How to fill in Taobao customer service recruitment

Taobao customer service job responsibilities

Undertake customers who come to consult, guide customers to place orders and complete sales performance;

2. Check the background orders in time, deliver the orders that have been placed in time, and verify the customer's receiving address;

3. Deal with the after-sales problem of the store and reduce the refund rate;

4. Feed back the store backstage orders to the store operation and adjust the operation strategy in time;

5. For customers who have not placed an order, conduct further consultation and record the customer's scruples so as to face them calmly in the next sales;

6. Maintain old customers. Keep in touch with the old customers of the store and send greetings at activities or holidays to improve the repurchase rate of the store.

Then there can be job requirements, that is, some kind of enthusiasm and generosity, and the typing speed is more than a few words.

Finally, talk about commuting time, or the welfare benefits of your company.

hope this helps