How to solve the problem that Samsung TV has no sound when it is turned on?

Processing method of no sound when Samsung TV is turned on:

1. Press the Volume+button on the TV remote control to increase the volume.

2. Press the item key of the TV remote control (please press several more keys for the smart touch remote control to select the item), and then select Support-Self-diagnosis-Sound Test.

3. If the sound test is normal, please check the external signal problem.

If there is still no sound in the sound test, please report for repair, and Samsung maintenance personnel will come to check and handle it.

Please check whether the TV is set to mute mode. If it is not set to silent mode, please check whether the signal line connection of the external device you are connected to is normal. If the signal line and mute mode are excluded, workers need to come to check the hardware problems of the TV.