2021 Sales Manager Year-End Personal Work Summary

Summary is a written material that evaluates and describes the achievements, existing problems, experiences and lessons learned, etc. It can improve our ability to find problems. The following is the "2021 Sales Manager Year-End Personal Work Summary" compiled by me for everyone. It is for reference only. You are welcome to read this article. 2021 Sales Manager Year-End Personal Work Summary (1)

I have worked in the company for many years. From a small salesman to the current position of the company’s sales manager, how much effort and sweat I have put in, maybe only I know it myself. However, I can say that I have achieved certain success in my job by working several times as hard as ordinary people.

After this year, the ups and downs are mixed with sweat. Hard work and dedication will be rewarded. For me, the results achieved in the past year are still very good. I feel that I can It's still very good.

My sales work in 2021, under the leadership and help of Mr. Wei, the company’s business leader, and with the full assistance of all members of the team, I will be based on my own work, fulfill my duties, work conscientiously, and work hard without complaint. As of xx, 2021 On xx day, the sales volume of xxxx yuan was completed in 2021, and the minimum amount was completed 60% of the annual sales task. The payment collection rate was 80%. The sales unit price dropped by 10% compared with last year. The sales volume and payment collection rate dropped by 12% compared with the same period last year. % and 16%. Now I will summarize my thoughts and feelings about sales work throughout the year as follows:

1. Effectively implement job responsibilities and perform your job conscientiously

As a sales manager, your job responsibilities are :

1. Do everything possible to complete regional sales tasks and collect payment in a timely manner;

2. Efforts to complete various requirements in the sales management measures;

3. Responsible for strictly implementing the product delivery procedures;

4. Actively and extensively collect market information and promptly compile and report to leaders;

5. Strictly abide by factory regulations, factory disciplines and various rules and regulations; < /p>

6. Have a high sense of professionalism and ownership of the work;

7. Complete other tasks assigned by the leader.

Job responsibilities are the job requirements of employees and are also the standard for measuring the quality of a sales manager’s work. I always take job responsibilities as the standard of action, start from every step of the work, and strictly follow the responsibilities. The terms require your own behavior. In business work, first of all, you can start with product knowledge, carefully analyze market information while understanding technical knowledge, and formulate marketing plans in a timely manner. Secondly, you often communicate frequently with other sales managers and analyze the market. situation, existing problems and response plans in order to achieve common improvement. In the daily work, I can actively start and complete the tasks on time while ensuring the quality of the work.

In short, it has been proved through practice that the skills and performance of a sales manager are crucial and are the standard for testing the success and failure of a sales manager's work. This year, due to the impact of the four-month production limit due to the hosting of the Olympic Games, and the lack of ways to respond to the rapid changes in the market, the company's performance was poor.

2. Clarify customer needs, be proactive, and strive to ensure quality, quantity and on-time supply

During work, I always understand that the sales manager must have a clear purpose, and on the one hand, actively understand the customer's intentions and the standards and requirements that need to be met, and strive to prepare as early as possible and supply goods within the time limit required by customers. On the other hand, we must actively communicate with customers to understand their repayment ability in a timely manner, consider and supplement it.

3. Treat customer complaints correctly and resolve them promptly and properly

Sales is a long-term and step-by-step work, and product defects are common, so sales managers should treat customer complaints correctly and treat them as Customer complaints are as important as product sales or even more important, and must be handled with caution. In the process of product sales, we strictly follow the public sales service commitments. When receiving customer complaints, we should first carefully record the customer complaints and make a verbal commitment. Secondly, we should report to the leadership and relevant departments in a timely manner. After receiving the leadership's instructions, work with relevant department personnel to formulate a response plan. At the same time, you should communicate with customers in a timely manner to ensure that customers are satisfied with the solution.

4. Carefully study our factory’s products and related product knowledge, and determine the product varieties of agents based on customer needs

Familiarity with product knowledge is the prerequisite for doing a good job in sales. I also pay attention to the learning of product knowledge in the sales process. I can basically answer questions and answers about the uses, performance, and parameters of the company's coating products. I can basically understand the uses, prices, and construction requirements of related products. .

5. Market analysis of coating products

Coating products have a large sales area, so the market potential is huge.

The current market analysis of paint sales is as follows:

(1) Market demand analysis

Although the market potential of paint applications is huge, competition among most paint factories in Beijing has reached a fever pitch. In addition, After the Olympics, there will be a gap in the new year due to the rush to build projects for the Olympics. In addition, some paint sales have directly threatened our market share. Although we have a good reputation and excellent quality, we have problems in terms of price and sales methods. If you don’t have an advantage, the sales task will be increased by 30%, and the life of the sales manager will not be easy; but we must also see that obtaining the three-in-one certification this year will provide more protection for next year’s hard work. If you enter the third edition market, the funds will be fully available With the support, there is still hope of achieving good sales performance. The key is that the company gives the sales manager greater and more powerful support and encouragement.

(2) Competitors and price analysis

Through my own understanding of the paint market in the past few years, there are two types of paint manufacturers: the first type is imported and joint venture brands such as xx, etc. Such enterprises have strong strength and have lowered their sales prices. Some of them have basically the same sales price as our company, so they have formed large-scale sales; the other type has products that are equivalent to those of our company, and their sales prices are lower.

6. Sales manager work assumptions

Summarizing the work of the past year, there are still many problems and deficiencies in my own work. I need to learn from other sales managers and peers in terms of working methods and skills. Study, and I plan to learn from each other’s strengths and weaknesses based on the gains and losses of last year’s work, focusing on the following aspects:

(1) Based on the regional sales situation and market changes in 2021, I plan to focus on Regarding the supply channels of steel structure plants, the first is to do a good job in supplying the original steel structure plants and select a few with large consumption and good economic conditions as the focus; the second is to develop new major customers, and the third is to Some areas adopt the form of agents, giving profits to agents to carry out sales work.

(2) In 2022, we must first actively pursue the debts owed in previous years, find ways to collect the debts in time, report to the leaders in a timely manner, and obtain the support of the company.

(3) In 2022, I plan to more actively collect market information and contact you in a timely manner, striving to participate in bidding and achieve large-scale sales.

(4) In order to actively cooperate with agent sales, I plan to work hard to learn the knowledge, performance and uses of agent products after determining the product varieties, so that the agent products can quickly enter the market and generate sales.

(5) While doing a good job in business, I plan to seriously study business knowledge, skills and sales practice to improve my theoretical knowledge, and strive to continuously improve my overall quality.

(6) In order to ensure the completion of the sales tasks throughout the year, I usually actively collect information and summarize it in a timely manner, striving to develop markets in new areas to expand product market share.

7. Some Suggestions on Sales Management Measures

(1) The 2022 Sales Management Measures should have clear terms, concise and comprehensive terms, and clarify the salesperson’s area, tasks, expenses, assessment, As for rewards, ambiguous terms will be deleted, and the sales managers will be fully honored according to the method after the evaluation at the end of the year.

(2) In 2022, the standardized and unified sales management methods should be carefully revised on the premise that the company and the sales manager are satisfied with each other, so that they can adapt to a wide range and adapt to local conditions, and according to market changes every year Just adjust the factory price.

(3) In 2022, if circumstances permit, sales managers should be loosely managed, the fixed eight-hour work system should be lifted, and regular reports and summaries should be adopted. Sales managers should go to the company 1-2 days a week to handle affairs. , if you are on a business trip, you should report the destination and return time to the leader, and arrive at the company on time after receiving the notice from the leader, so that the sales manager has sufficient time to carry out sales planning.

(4) Considering the actual situation of the sales manager, reasonably let the sales manager bear the freight, small packaging fee, capital occupation fee, reduce or reduce the compensation for the expenses and losses incurred by the sales manager due to the company's product quality and other reasons.

(5) Due to the shrinking regional market, fierce competition among peers and falling prices, leaders in 200* should carefully examine and integrate the information feedback of the market situation and sales manager, fluctuate up and down, and formulate a plan that is in line with the company's and market conditions. The company's ex-factory price to stimulate the sales manager's sales enthusiasm.

In the past year, our company’s performance did not show a great growth due to the impact of the global financial crisis. However, the temporary financial crisis has not had a great impact on our company, but we must be vigilant. , Under the financial crisis, no company is safe. Maybe a company that is good today will go bankrupt tomorrow, so we must be vigilant and alert to the impact of the financial crisis on us.

In the years to come, I will work harder and harder and try not to make any mistakes. This is a must for me. I have the strictest requirements for myself. , we must do our best for the company's cause!

I hope that the company can continue to develop in the new year and improve the company's performance, which will make the company's future even better! 2021 Sales Manager Year-End Personal Work Summary (2)

In the blink of an eye, 20xx has become history, but we still remember the fierce competition last year.

Although the weather is not particularly cold, the recruitment banners fluttering on the streets are enough to make people realize that the valve industry will be another big competition in 20xx, and the competition will become even more intense. Marketing directors, sales managers, regional managers, hundreds of companies large and small are all competing for talents and markets. Everyone has really felt the cruelty of the market, and they can only sit back and wait. The summary is to use strengths and avoid weaknesses in the coming year and have a comprehensive understanding of oneself.

1. Task Completion

The actual sales volume this year was xx million, including xx million in one workshop, which basically completed the target set at the beginning of the year.

Conventional ball valve products have declined compared with last year, eccentric hemispheres have grown rapidly, and forged steel ball valves have slightly increased compared to last year; but butterfly valve sales are not ideal (the plan is to be around 10,000), and large-diameter xx sales Very rarely, there is a small increase in soft seal butterfly valves.

Generally speaking, sales volume is normal and OEM is growing rapidly. However, the growth of the company's own products is not ideal, and the growth of xx brand is not ideal either.

2. Problems reported by customers

For our production and sales enterprises, quality and service are our lives. If we do not do well in these two aspects, the development of the enterprise will be Growth is just talk on paper.

1. Quality status: The quality is unstable, and there are many returns and exchanges. For example, xx of xx customers, xx of xx customers, etc., quality problems occurred one after another, and customers complained.

2. Insufficient attention to details: such as large weld scars, rough surfaces, wrong paint colors, handwheels falling during delivery, etc. Although it is a small problem, it affects the quality of the entire product and creates a bad impression on customers.

3. Untimely delivery: Inaccurate production cycle planning and improper production scheduling often lead to delivery delays. There are also delivery delays caused by human factors of delivery personnel.

4. Freight problem: There are many complaints from customers about the freight problem, especially old customers such as Baiqi and Kaiyun. They all say that it is more expensive than others, and the same goods and the same means of transportation are The price today is different from yesterday.

5. Technical support issues: Customers’ questions are not answered or are vague, causing customers to complain and misunderstand the company. xxx and others have mentioned such problems. The problem is not big, but it is inconsistent with the company's purpose of "customer first" and "customer is God".

6. Quotation problem: Because the company’s internal price system is incomplete, different customer levels cannot be reflected, and old customers and large customers cannot appreciate the company’s care and discounts.

3. Problems in Sales

After nearly two years of hard work, the sales department has been integrated into a capable, united and motivated team. The team has division of labor and cooperation, smooth communication and harmonious relationship between personnel; the sales staff have mastered certain sales skills and enhanced the idea of ??serving customers; they are relatively proficient in business, can take charge of themselves, and are good at summarizing problems at work , induction, and finding reasonable solutions. Langfang has done particularly well in this regard. The cooperation between relevant departments is also becoming increasingly smooth, and they can understand and support each other. The good aspects need to be continued and carried forward, but there are also many problems.

1. The staff are not enthusiastic about work and have low autonomy. Chatting at work, watching movies, playing games, etc. happen from time to time. The reasons are, firstly, weak system supervision, and secondly, sales staff receive low remuneration. They feel that they have done a lot, but their wages are low compared with other departments, resulting in psychological imbalance.

2. The awareness of organizational discipline is weak, and lateness for work and early departure from work often occur. This situation exists in various departments of the company. The company should have an appropriate attendance system. When bad phenomena occur, it should not only be managed by department leaders, but also company leaders should step in to stop them.

3. Conceptual issues of delivery staff: Delivery staff only regard delivery as a simple task, thinking that the goods leave the factory, and they lack the concept of serving customers. In fact, the attention to detail can make customers feel the company's service and sincerity, such as the packaging of goods, clear markings, promptly informing customers of the weight and arrival time of the goods, and minimizing transportation costs for customers, etc.

4. The statistical work is not in place, and there are no statistical reports for finished products or semi-finished products. Every time the sales department needs to ask the workshop about the inventory status of the goods, this may cause the loss of sales opportunities, waste of labor, and customers will also be disappointed. Doubt the company's efficiency. The finished product warehouse and semi-finished product warehouse should provide regular reports to inform the inventory status so that goods can be prepared in a timely manner and customers can be informed of the specific production cycle.

5. Sales, production, procurement and other processes are not smoothly connected, often causing delivery delays and shirking responsibility and blaming each other.

6. Technical support is not smooth, and there is a shortage of tender drawings and sales drawings.

7. Department responsibilities are unclear and inverted, resulting in sales department staff having no time to proactively win customers.

The above problems are only a small part of the many problems, and they are also problems that occur from time to time in the sales process. Although they will not affect the fundamentals of the company, if not taken seriously, they may ultimately bring problems to the future development of the company. heavy losses.

4. Put forward some of my own ideas about company management

After two years of development, our Shuangda company already has advanced hardware facilities, complete organizational structure, production management It has also made significant progress and is well-known in xx and even the valve industry. It should be said that as long as we have the right strategies, tactics, and personnel, the prospects will be very bright.

"Management produces benefits", everyone knows this principle, but it is not easy to manage an enterprise well. I feel that the company pays more attention to emotional management and not enough institutionalized management. Strictly speaking, the company should be based on institutionalized management and take into account emotional management, so as to achieve optimal management results. Take attendance as an example. Cards are punched every day, but there are no penalties for arriving late or leaving early, and there are no rewards for working overtime. So what is the difference between punching in or not? It's better not to fight. Another example is that no one criticizes or corrects an employee for being lazy at work. Even if someone mentions it, nothing will happen in the end. This is appeasement and connivance. In the long run, the company's interests will inevitably be damaged.

The process determines the result, and the details determine success or failure. The reason why a company's goals or a plan eventually deviate is often caused by the imperfect implementation of certain details during the execution process. The bosses have many good ideas, plans, and grand plans, but why do they not bring any obvious results in the end? For example, the warehouse report, cost accounting, etc. ordered by the company at the beginning of the year were mentioned over and over again during the meeting, but there was no result. Why? This means that the government decrees are unclear and the implementation is not strong enough. This is an important reason why domestic enterprises have paid great attention to "execution power" in recent years. Where does execution power come from? Process control is the key! Complete process control is divided into the following four aspects:

1) Work reports: Relevant personnel and departments report work and progress to the general manager or relevant person in charge regularly or irregularly, and leaders also take the time to proactively understand the progress. status and provide guidance on work.

2) Regular meetings Regular meetings can understand the collaboration of various departments, provide suggestions and communicate with each other. The company has too few regular meetings, especially too little vertical communication. Employees do not understand the bosses’ work plans and views on their own work, and the bosses do not understand employees’ ideas or needs.

3) Regular inspection After the plan or plan has been implemented for a period of time, the company will regularly check its implementation to see if it deviates from the plan, whether it needs to be adjusted, and arranges work tasks for the next period.

4) Fair incentives To build a harmonious team and mobilize employees' enthusiasm and initiative, a fair incentive mechanism is needed. Otherwise, it will cause conflicts among employees, lack of cooperation between work, and lack of enthusiasm for work. In my personal opinion, I think the salary in the sales department is on the low side. For a large environment, compare the treatment of sales staff from various valve factories in the industry, and for a small environment, compare the treatment of various departments within the company. Although all employees in the sales department are very dedicated, in fact everyone has some opinions. If the company believes that the sales department is an important department, recognizes the hard work of the sales department employees, and hopes to retain those sales staff who can bring profits to the company, then I suggest that the salary should be adjusted accordingly. After all, the loss of an employee is a loss. Too big.

Another aspect is the company’s management structure and employment issues. Due to the particularity of the company's own structure, phenomena such as cross-level management, multi-head management and over-management are prone to occur in personnel management. Cross-level management can easily lead to the loss of prestige and enthusiasm of department managers. Finally, leaders and employees in the department are not harmonious, and no one takes responsibility for troubles; multi-level management can easily cause employees to be unable to adapt to work and worry about work mistakes; over-management may cause employees to lose their jobs. Creativity, employees are not confident in themselves, and it is difficult to cultivate unique talents.

The above is just my personal opinion, and may not all be correct, but I sincerely think about the future development of the company, and I want to do a good job in the sales department wholeheartedly, so as to gain some dignity for the company and myself. I would like to ask all bosses They pour it. 2021 Sales Manager Year-end Personal Work Summary (3)

1. Summary of this year’s work

2021 is about to pass. In this nearly year, through hard work, I have also achieved A little harvest, approaching the end of the year, I feel the need to summarize my work. The purpose is to learn lessons and improve yourself so that you can do a better job and have the confidence and determination to do a better job next year. Below I will give a brief summary of one year's work.

I came to work in the company in October this year and started to set up a sales department at the same time. After entering the company, I continued to learn product knowledge, collect information from the same industry and accumulate market experience. Now I am responsible for prepaid products. Gained an in-depth knowledge and understanding of the stored value card market. Can clearly and fluently respond to various issues raised by customers, accurately grasp customer needs, communicate well with customers, and gradually gain their trust. Therefore, through hard work, we have obtained several successful customer resources, and gradually accumulated some high-quality customers to a certain extent, and have a relatively transparent understanding of the market. While constantly learning product knowledge and accumulating experience, my abilities and professional level have been greatly improved compared to before.

Although I have been engaged in sales-related work before and have certain sales knowledge and experience, there is still a certain distance between outstanding and successful sales management talents. If I don't do my job well, I feel that I am still in the position of a salesperson. The training and guidance of salespersons are not enough, which affects the sales performance of the sales department.

2. Summary of department work

In the past three months, through the joint efforts of all employees in the sales department, we discussed and formulated the sales techniques for each link, the company's products The core competitive advantage of the company, the company's promotional material "A Letter to Customers", provides suggestions for various media advertisements, and puts forward the core statement of "Everything is virtuous in the world", so that the popularity of our company's products is gradually recognized by customers in the Taiyuan market. All employees in the department have sorted out more than 5,000 pieces of Yellow Pages information and sent out more than 3,000 company promotional materials. They braved the cold and visited the tax hall and various office buildings in the High-tech Zone to lay the foundation for the upcoming crazy sales season. Ready. In terms of team building, detailed sales personnel assessment standards, sales department operating systems, work processes, team culture, etc. have been formulated. This is what I think we have done relatively well, but in other aspects there are still big problems with our approach at work.

Judging from the sales performance of the sales department, our work is not good. It can be said that the sales performance is a complete failure.

Although some objective factors exist, there are also big problems with other practices at work, mainly reflected in:

1. The number of customer visits, the most basic aspect of sales work, is too high. few. The sales department started working in mid-October this year. Since the beginning of the work, there have been 210 recorded customer visit records, plus 230 unrecorded customer visits. In one month, the total number of visits by five sales staff in one day is calculated. The number of customers is 2. From the above figures, we can see that our basic work of visiting customers has not been done well.

2. The communication is not deep enough. In the process of communicating with customers, sales staff cannot clearly convey the situation of our company's products to customers and understand the customers' real thoughts and intentions; they cannot respond quickly to certain suggestions made by customers. When conveying product information without knowing how much customers understand or accept our products, not following up after being rejected is a fatal mistake.

3. The work does not have a clear goal and detailed plan. Sales staff have not developed the habit of writing work summaries and plans, and sales work is in a state of laissez-faire, which leads to various undesirable consequences such as lack of unified management of sales work, lack of reasonable allocation of working time, and chaotic work situation.

4. The development of new business is not enough, the business growth is small, the sense of responsibility and work planning of individual salesmen are not strong, and the business ability needs to be improved.

3. Market Analysis

Now there are many brands in Taiyuan consumer card market, but they are mainly those companies. Now our company’s products are top-notch in terms of product quality and function. product. On the surface, competition among companies is fierce, and the emergence of our company has intensified this competitive war. But calm down and analyze carefully, our company's core competitiveness, such as the supervision of card issuance funds, the quantity and quality of overseas merchants in Shanxi Province, as well as our company's strong financial strength and high-quality customer resources, are unmatched by other companies.

In the Taiyuan market, there are many brands of consumer card products, but with our company’s strong strength as a platform, overwhelming publicity, and the perseverance of our employees, we will gain a large proportion of the consumer card market next year. The market share is a foregone conclusion, and building the first brand in the industry in Shanxi Province is just around the corner.

The market is good, but the situation is grim. The consumer card market in Taiyuan can be summarized in this sentence. Today, with the rapid development of technology, next year will be a promising year. If we do not do a good job in sales within next year and do not seize this opportunity, we are likely to lose this prosperity. Opportunities for development.

IV. 2022 Work Plan

In next year’s work plan, the following tasks will be done as the main tasks:

1. Establish a team Familiar with the business and a relatively stable sales team

Talent is the most valuable resource of an enterprise. All sales performance originates from having a good salesperson. Building a sales team with cohesiveness and cooperative spirit is the key to an enterprise. fundamental. Building a harmonious and lethal team will be a major priority in next year's work. In terms of team expansion and construction, it is initially expected that the sales manpower will reach 15 people next year. Set up two sales teams to use different channels to carry out sales work.

2. Improve the sales system and establish a clear and systematic business management method

Sales management is a long-standing problem for enterprises. Sales staff are absent and customers are in a state of laissez-faire. The purpose of improving the sales management system is to allow sales personnel to exert their subjective initiative in their work, have a high sense of responsibility for their work, and improve their sense of ownership. Strengthen the execution ability of sales staff to improve work efficiency.

3. Cultivate sales staff to find problems, summarize problems, and constantly improve their habits

The purpose of cultivating sales staff to find problems and summarize problems is to improve the overall quality of sales staff, so that they can Discover problems, summarize them and put forward your own opinions and suggestions, raising your business capabilities to a new level.

4. Establish new sales models and channels

Make good use of the existing financial industry channels of insurance companies and securities companies, and make complete plans. At the same time, open up new sales channels and make good use of the company's existing resources to coordinate between telephone sales and marketing.

5. Sales target

The most basic sales target for this year is to have sales orders every month. According to the sales tasks assigned by the company, the tasks are decomposed into monthly, weekly, and daily according to the specific situation; the monthly, weekly, and daily sales targets are decomposed to each salesperson to complete the sales tasks in each time period. And improve sales performance on the basis of completing sales tasks. The sales department has internally formulated an annual performance target of 15 million for 20xx. I will lead all my colleagues in the sales department to do their best to achieve the goals.

In the future, before making a decision, you should give more consideration to the views and decisions of the company’s leaders, and abide by the leaders’ decisions on handling various businesses. When disagreements arise at work, they should calm down and negotiate with each other to resolve them, so as to reach a consensus on how to deal with them and then start work. In the future, as long as I can often summarize experiences and lessons, give full play to my strengths, correct shortcomings, consciously put myself under the supervision of the company organization and customers, work diligently and lead by example. I believe that I will be able to have a higher and newer start, and I will definitely be a qualified manager.

In 2022, the focus of our department will be mainly on market development, channel selection and team building. The task of getting the company's sales off to a good start in 2022 is urgent, and we will go all out.

I believe that the company’s development next year is inseparable from the overall quality of the entire company’s employees, the company’s guidelines, team building, and individual efforts. Improving the standard of execution, building a good sales team and having a good working model and working habits are the keys to our work. 2021 Sales Manager Year-End Personal Work Summary (4)

One year has passed quickly. After working as a car sales manager for a year, I also experienced how difficult the sales industry is. Now that I am entering the year-end summary, I will also give a brief summary of my work this year.

1. Employee Management

This year, as the sales manager of the entire automobile industry, I strictly manage my sales employees. In terms of employee behavior, I , I strictly prohibit sleeping and dozing during work, and you must not be late for work, otherwise you will be severely punished. Within a year, under such management, all salespeople will initially have a few who disobey the management and regulations, but later they will all work in accordance with the regulations, go to work seriously, and do sales seriously. I no longer dare to interrupt when I go to work. I try my best to abide by various work regulations and sell cars well.

2. Plan every car sales meeting

This year, our car dealership held _ sales meetings, all of which were planned by me. I took over the job. With the help of assistants, we survey the market, conduct car sales market analysis, plan each sales meeting, so that our cars can be selected by customers, and make a lot of preparations for the big sales of our cars. I will try my best to sell our cars at every sales meeting, so our income this year is _% higher than in previous years, which is a big improvement. Of course, I was able to successfully hold these sales fairs this year because I learned from the lessons and experiences of previous years and made many changes before I achieved today's results.

3. Existing shortcomings

Although I have taken the position of sales manager, my own learning intensity is not enough, and I still don’t know enough about the entire automobile sales market. Although there were no mistakes in my work during the year and I achieved good results, I know that I still need to improve my abilities. For example, when negotiating with customers, the communication between me and the customers is still lacking. In addition, the contact with the employees is not close enough. Although they all obey my management, they cannot cooperate well at work. This is also a problem that needs to be solved. As a manager, I am the superior of all sales staff. I must set a good example in order to convince the public and to improve our car sales performance again.

With the passing of the old year, it also indicates that I will face a new job in the new year. I must correct the shortcomings of the past and lead the entire sales department to sell good cars so that our cars will be well received. Like more people, serve the customers who come to see the car well, and provide high-quality sales services. I will be better next year, and our team will also develop further.