What is the housing quality assurance?

Residential quality guarantee is a written document that real estate developers make a commitment to buyers when they sell new houses to buyers. With legal effect, the developer shall bear the maintenance responsibility according to the housing quality standard agreed in the residential quality guarantee.

meaning

In view of the special properties of houses, in order to safeguard the legitimate rights and interests of buyers, the state has made special provisions on the quality of houses, requiring developers to build houses that must meet certain standards and bear the warranty responsibility for a certain period of time.

Under normal circumstances, housing warranty matters should be personally maintained and handled by developers and enterprises. If a developer entrusts a property management company and other units to be responsible for warranty matters, the entrusting unit must be clearly stated in the "Residential Quality Guarantee" to ensure that the rights and interests of property buyers are effectively protected.

main content

1, the quality grade approved by the engineering quality supervision department;

2. The foundation and main structure shall be guaranteed within a reasonable service life;

3. Warranty content and warranty period of all parts under normal use: the roof is waterproof for 3 years; Leakage of wall, kitchen floor, basement and pipeline 1 year; Wall and ceiling plastering layer falls off 1 year; The ground sags and cracks, resulting in large-area sand production 1 year; Cracking of doors and windows and hardware damage 1 year; The pipeline is blocked for 2 months; Heating and cooling systems and equipment 1 heating period or cooling period; Sanitary ware 1 year; Lighting and electrical switch for 6 months; The warranty period of other parts shall be agreed by the real estate development enterprise and the user;

4, the user repair unit, reply time limit and processing.

warranty terms

The warranty content and warranty period indicated by the developer on the quality guarantee shall not be lower than the national regulations. The warranty period starts from the date when the developer delivers the house to the buyer. When handling the house delivery acceptance, the buyer who normally uses the house facilities and equipment must sign it.

The warranty period is calculated from the date when the developer delivers the completed and accepted house. The specific warranty period and scope of engineering quality warranty are: the foundation and main structure are within a reasonable service life; Waterproof roof for 3 years; Wall, kitchen and bathroom floor 1 year; "Residential Quality Guarantee" generally stipulates that the leakage of basement and pipeline is 1 year; Wall and ceiling plastering layer falls off 1 year; The hollowing and cracking of the ground and large-scale sand removal are 1 year; Cracking of doors and windows and damage of hardware and sanitary ware 1 year; Lamps and electrical switches are damaged for 6 months; The pipeline is blocked for 2 months; Heating and cooling system equipment is heating period or cooling period; The warranty period of other parts shall be agreed by the buyer and the seller themselves and written into the project quality guarantee.

During the warranty period, if there are quality problems in the house, such as the use function of the house is affected after maintenance by the warranty unit, or losses are caused to the buyer due to the unqualified quality of the main structure, the developer shall be liable for compensation according to the project quality guarantee. If the buyer thinks that the quality of the main structure is unqualified, he may apply to the engineering quality supervision unit indicated in the residential quality guarantee for re-verification. If it fails to pass the verification, the buyer has the right to return the house.

time of payment

The developer must deliver the house to the buyers and deliver the "Residential Quality Guarantee" to the buyers together; At the same time, developers should deliver the "residential instructions" to buyers.

The system provides that:

Notice on printing and distributing the provisions on the implementation of residential quality guarantee and residential instruction manual system for commercial housing;

Construction committees of all provinces, autonomous regions and municipalities directly under the Central Government (office buildings), construction committees of cities under separate state planning, Beijing Municipal Management Committee, Shanghai Housing Authority, and Shenzhen Municipal Bureau of Planning, Land and Housing:

In order to protect the rights and interests of housing consumers, strengthen the after-sales service management of commercial housing, and promote housing sales, it is decided that the real estate development enterprises should implement the system of "Residential Quality Guarantee" and "Residential Instruction Manual" for commercial housing sales. The provisions on the implementation of residential quality guarantee and residential instruction manual system for commercial housing are hereby printed and distributed to you, please follow them. And notify the relevant matters as follows:

First, the construction administrative (real estate) departments at all levels should seriously organize the implementation of the "residential quality guarantee" and "residential instructions" system, strengthen the management of real estate development enterprises, clarify the quality responsibility in the sale of commercial housing, and ensure the quality of commercial housing.

Second, real estate development enterprises should establish and improve the internal quality management system, strengthen the management of construction and procurement of materials, components and equipment, use high-quality products, and clarify the quality responsibilities of relevant units such as design, construction, supervision, materials, components and equipment supply.

Three, "residential quality guarantee" and "residential instructions" printed by real estate development enterprises, local construction and real estate management departments can formulate "residential quality guarantee" samples according to the actual situation.