China Mobile (Luoyang) Call Center Special Service

China Mobile (Luoyang) Call Center, invested and built by China Mobile Communications Group Corporation, is an important strategic plan for the centralization of call centers of China Mobile Communications Group Corporation, and a comprehensive base integrating customer service, management, communication and enterprise services. In the future planning, China Mobile (Luoyang) Call Center will build a "world-class call center" with the core concept of "high efficiency, safety, applicability, economy, green and humanization" and realize the integration of functions, channels and operations. Functional integration is to form a functional combination of customer service, precision marketing and value mining; Channel integration is the hub and contact point of manual (hotline, Weibo), self-service (self-service terminal, palm hall, WEB hall, WAP), automatic (IVR) and relational (community, forum) service channels; Operational integration is the basis for providing diversified services, including physical seats, home seats and external service resources, and these resources are uniformly planned and operated to effectively match the service demand.