Bank of Lanzhou Customer Service Telephone

Bank of Lanzhou customer service telephone number 96799.

Responsibilities of online customer service of banks:

1. Under the leadership of the company's competent leader (management office), be fully responsible for the leadership and overall planning of the customer service department and lead the employees of this department to perform their duties.

2. Handle customer complaints immediately and give appropriate feedback.

3. Responsible for communication and problem feedback with other departments.

4. Complete other tasks assigned by superior leaders.

5. Provide customer service through SMS, telephone, internet, fax and other channels, including 7*24-hour financial business consultation, auxiliary transaction, troubleshooting, outbound marketing, customer care, etc.

6. For customer inquiries, suggestions and complaints that cannot be solved online, submit the work contact form in time and transfer it to the background for processing, track the processing situation and reply to the customer in time.

1. Online customer service:

Different from other instant messaging software, it realizes the perfect combination with the website, mainly taking the web page as the carrier, providing convenient and fast communication methods for website visitors, and at the same time it is a very cheap way. It is such a low-cost and efficient online marketing tool that many entrepreneurs are keen on.

2. Online customer service system:

In addition to the real-time web chat function, we also developed a pop-up web page to invite visitors to chat and a file transfer function, which is convenient for the website customer service staff to actively contact the online visitors of the website and "turn traffic into sales and seize every potential customer". In addition, as a real-time website customer service tool, different manufacturers have developed their own functions to better serve the website.

Today's banking service is no longer simply summarized as "handling a certain business". The banking industry was originally a highly indebted industry, and now this debt has increased the "service capital". A careless service is enough to cause the bank's business loss. How to provide all-round services and make yourself a high-quality financial housekeeper for customers is the long-term goal of banking development. It is a direction worthy of every bank employee's efforts.

4. Telephone banking services include: inter-account transfer, bank voucher service, collection and payment, financial information inquiry, personal account information inquiry, personal check guarantee, temporary loss reporting of passbook, password modification, personal firm foreign exchange trading, and banking services such as small pledged loans for time deposits and reminder services will be launched in the future.