How to find a job in Dangdang Taobao customer service?

Dangdang customer service and Taobao customer service are the same when looking for a job. Take Taobao as an example:

1. First open the homepage of Taobao (Dangdang). Then put the mouse on the "URL navigation" in the upper right corner.

2. Then, many options will appear. Click "Amoy Work".

3. Put the mouse on "Customer Service" on the left.

4. A list will appear and click "Customer Service" in the left column.

In addition to "customer service", this page can also filter all kinds of jobs.

6. Drop down and you can see the enterprises that recruit customer service.

Precautions:

1. Language ability

Pay attention to polite language, don't offend the buyer, don't swear words and irritate the buyer under any circumstances, avoid using verbal language, such as the indecent word "hello" and some direct negative words, such as: I don't know, try to avoid using the word "oh, um, ah" in communication with customers. If this happens, the customer service feels that you don't attach importance to him and think that you are perfunctory.

During the whole chat, don't be blunt, use more friendly sentences and be professional. Hello "Hehe" and "cartoon pictures on Want Want" should be used in all directions to create a warm shopping environment.

2. Professional ability

A qualified Taobao customer service must know the goods in the store like the back of his hand, so that he can have answers and explain them more convincingly, instead of giving wrong answers when the buyer asks some professional knowledge, which will not only make the buyer laugh, but also directly lead to returns or bad reviews.

However, this kind of professional ability can not be mastered in a day or two. It needs to be accumulated and summarized in the usual communication with buyers and the description of the baby. When you encounter a problem, Baidu searches for the answer. The same mistake is not allowed to be repeated.

3. Psychological quality

Taobao has everyone, and anything can happen. Without good psychological quality, it is difficult to be competent. The psychological quality here not only refers to one's own psychology, but also includes the skills of insight into the buyer's psychology. It is very important to grasp the buyer's heart and understand the buyer's thoughts and motives at any time.

This requires customer service to have keen insight and analytical ability, so as to guide the success of the transaction, for example, bargaining. In fact, any normal person will think that buying and selling can of course bargain! This is the buyer's habit. Don't find others difficult. At this time, you can make the buyer accept it in a euphemistic tone.