What are the requirements for applying for Unicom customer service?

Conditions of Unicom customer service Customer service is a service industry. First of all, you need to have a sense of service and be able to serve others enthusiastically and patiently. Secondly, you should have a studious heart, be able to learn all aspects of knowledge and provide services for users. Furthermore, please check the application conditions and understand the requirements such as diploma. Your psychological quality is very strong, otherwise you will probably want to pack up and leave during the trial (there will be three to five days of trial during the training period)! This is no exaggeration! Because you meet all kinds of customers, some scold you, some are serious with you, and some are silly. You can't understand them if you tell them a hundred times! The most deadly customer is that he knows some business rules of China Unicom and deliberately takes advantage of the loopholes. Then we got the wrong answer, and he complained that the Ministry of Industry and Information Technology was easy to set up (in short, the kpi was deducted when the complaint was set up, which involved salary reduction, and I suffered losses in this respect). Many times, the words "can" make us make mistakes, so we must make clear the business rules! When I tried to answer, a female colleague of the same training was scolded and cried by the customer and left that day! ! Many times it is common for customers to greet your family as soon as they call. Some customers deliberately delay your time and have a bad attitude towards asking questions (the average hourly output of answering calls and the average number of calls are a major item in evaluating kpi). Why do you have a strong psychological quality? Think about it. If there are five difficult customers on the 10 phone, will you have a breakdown in your heart? Besides, in the worst case, if customers directly complain to the Ministry of Industry and Information Technology because of your poor service attitude, and complaints departments such as 100 15 are established, then your kpi for that month is directly zero, which is equivalent to nothing! So if you want to get along in this industry, you need to keep a good attitude at all times. Personality is the premise, you must be cheerful and outgoing, and it is difficult to do customer service without extroversion, because customer service is a job of dealing with people.

Good image and temperament What I want to say here is that if a person has a good image and temperament, he can leave a good impression on others and win the trust of customers in the shortest time.

Strong affinity and communication skills. Why should I put them together? Because a person's affinity is not simply determined by a person's temperament, but actually by a strong communication ability. Your affinity can make customers put aside their concerns, thus getting twice the result with half the effort.

In fact, this job is very boring, I have been doing repetitive work, and there are also performance pressures. People who don't resist stress will collapse.

Answer the technical flow of each brand, and answer customers timely and accurately according to the knowledge base. Provide standard services to customers;

Accept the business and customer complaint telephone number applied by customers, accurately record the complaint content, generate electronic work orders for businesses that need assistance from other positions and send them to the background group;

For the problems or materials that are not in the database, record the contents of the problems and submit them to the deputy manager on duty for forwarding to the business group;

Quickly grasp the company's new policies and new business, actively promote the company's new products in the process of telephone service, and urge customers to use the company's products;

Requirements:

Experience in customer service and telemarketing is preferred, diligent and dedicated, with strong sense of responsibility and clear thinking;

Mandarin standard, articulate, understand consumer psychology, strong language expression ability, good at communication;

Clear-headed, quick-thinking, good sense of sales and service, patient and meticulous work;

Good personality, patience and sense of responsibility, good health, able to do a good job for a long time;

Teamwork spirit, basic computer skills, experience in online sales or telephone sales is preferred;

Proficient in computer use, typing speed of more than 50 words per minute, familiar with office software and network tools.