How is Taobao Cloud’s customer service? How is Taobao Cloud’s customer service easy? Isn’t it good at playing computer games?

What’s the next step after passing the cloud customer service exam?

The next step is to join the group and wait for training. Only after passing the training can you become a cloud customer service.

Taobao Cloud Customer Service is an online part-time job platform launched by Alibaba. First of all, what we need to know is that the audit requirements for cloud customer service are still quite high, so cloud customer service requires a certain level.

For example, its threshold is that college students must be over 18 years old, and their personal credit rating must be greater than three stars. In addition, you will also need to participate in pre-job training on cloud services and take an exam, which will take a total of 10 hours.

Can Taobao Cloud customer service not do it if they don’t have time?

For Taobao Cloud Customer Service, you can apply not to do it if you don’t have time, but you must file an application report in advance, and then the merchant will find a customer service representative to replace you. Only then can you not do it, and you cannot not do it at any time.

I want to apply for Taobao Cloud customer service, but I don’t know how the salary will be?

Taobao’s official cloud customer service is conditional, and the salary ranges from 7 yuan to 17 yuan an hour. It depends on your level. If you meet the performance every month, you can have the opportunity to be promoted

What is Taobao Cloud customer service all about?

Taobao customer service includes Taobao cloud customer service, ordinary merchant customer service, manual customer service, and Taobao telephone hotline customer service. The following are the differences between Taobao merchant customer service and Yunkeyou:

1. The objects they belong to are different. Taobao merchant customer service is the merchant’s customer service, while Taobao Cloud customer service belongs to Alibaba Group.

2. The service subjects are different. Taobao merchant customer service deals with a certain store, while Taobao Cloud customer service deals with the entire Alibaba, including bazaars and Tmall.

3. Handle events differently. Taobao merchant customer service handles pre-sales, sales, and after-sales of a store, while Taobao cloud customer service handles inquiries and complaints from sellers and buyers. Online store customer service is a form of service through an online store. Through the Internet, an online store is opened to provide customers with answers and after-sales services. It is called online store customer service. Currently, online store customer service is mainly for online store customer service, which is provided by Alibaba Software. Taobao Shopkeeper's online customer service system is designed to allow Taobao Shopkeepers to manage online stores more efficiently, grasp business opportunity news in a timely manner, and calmly cope with busy business.

Is Taobao and Tmall cloud customer service easy to use?

1. You need to judge by yourself whether it is good or not. After all, nothing is easy to do now.

2. After successfully becoming a cloud customer service officer after passing five levels and killing six generals, the corresponding level is beginner disciple (Level 1), the salary is 10 yuan an hour, and you need to receive 2 customers at the same time. After meeting the requirements for promotion, at the end of each month, the system will automatically upgrade to level 2 (new entry into the world), and so on.

3. After promotion, the corresponding salary and requirements will also increase. If you do not meet the requirements corresponding to the current level, you will also be automatically downgraded at the end of the month.

4. The newly joined Cloud Customer Service has one month to adapt, that is, even if the performance does not meet the requirements in that month, it will not be downgraded. If the subsequent level is lower than that of a novice disciple, it will become a first-time employee of Cloud Gate. (Level 0), the account cannot go to work at this time, and you need to participate in return-to-work training again. Only after the account is matched by the system can the qualification to work be restored.

The workflow of Taobao Cloud customer service:

1. Only the shift of the previous skill group can be selected at the same time.

2. The number of classes selected per day shall not exceed 6 classes.

3. Once the class selection is submitted successfully, it cannot be canceled and you can only ask for leave.

4. The work entrance will be opened 5 minutes before the start of each shift, and you can only work after logging in.

5. If a class is late for more than 15 minutes, the class will be cancelled.

6. Breaks cannot be operated 30 minutes after the shift goes online and 10 minutes before the end.

7. Five minutes before the end of the shift, the system will stop entering customer questions.

The last thing I need to tell you is that although the working hours of cloud customer service are very flexible, they implement a rush-shift system, that is, if you can grab a class, you will have a class, and if you can't grab a class, there will be no class. .

However, the salary is calculated based on the more work you do, so in terms of salary, juniors should not have high hopes, it is usually around 2,000!