Chengdu Airlines manual customer service telephone number

Chengdu Airlines manual customer service telephone number is 02866668888, and the customer service functions are as follows:

1, reducing the pressure of manual customer service and improving the speed of dealing with problems.

The intelligent customer service robot in the system can easily solve 70% common problems, be online 24 hours a day and receive customers anytime and anywhere. Manual customer service doesn't have to face a lot of repeated questions every day, only some special questions that robots can't answer will flow to manual customer service, which reduces the work pressure of manual customer service and improves the processing speed.

2. Full channel access system

Intelligent customer service system integrates multi-channel communication mode in one stop, and supports multi-channel customer access such as website, mobile website, APP, WeChat, Weibo, email and telephone.

3. Reduce the cost of customer service training

The knowledge base of intelligent customer service system stores relevant knowledge about aviation industry. When the customer service answers the user's questions, the system can match the best answer for the customer service, and the customer service personnel can take up their posts without in-depth training.

Problems existing in air ticketing

1, a large number of users inquired, and the customer service was overwhelmed.

There are many domestic airline users, and with the increasing emphasis on the quality of life, the daily consultation volume is very large. According to statistics, a manual customer service needs to answer 40 calls in an hour on average. This strength is self-evident, so the company can only recruit more and more customer service personnel.

2. Traditional customer service solutions cannot cover all channels.

The traditional aviation customer service solution has always used the call center as the core platform, which leads to long queue time and poor experience. Customer service staff answer the same questions to different users every day, and the mechanized service model can't meet the sharp increase in consultation volume. With the development of mobile Internet, the airline industry, which originally only had telephone customer service, has now deployed customer service in various channels such as APP and WeChat, and urgently needs an omni-channel customer service solution.