What is a "Housekeeper Manager"?

1. Participate in the general manager’s formulation of policies and plans for the operation and management of the guest room department and be responsible for organizing and implementing them, and be responsible to the general manager.

2. Responsible for supervising and guiding the employees of the housekeeping department to strictly abide by the rules and regulations of the hotel and the department, and implement services in strict accordance with the job workflow and service standards to ensure that the best work results can be achieved and maintain The best state of housekeeping management, service and hygiene.

3. Supervise, guide, inspect, and train the floor supervisors of the guest room department, laundry room, warehouse management, public area (PA) foreman and other management personnel to implement the job responsibility system and implement various policies, Policies and plans, and regularly provide opinions and suggestions to the general manager on the appointment and removal of cadres and employee rewards and punishments.

4. Responsible for checking VIP rooms, greeting guests, visiting sick guests and long-term guests, and responsible for accepting complaints from guests, striving to eliminate possible adverse effects, and establish a good reputation of the hotel among guests image.

5. Inspect guest rooms and other areas managed by the department once a day and make relevant records. Pay attention to collecting various opinions and requirements from guests so that problems can be discovered in a timely manner, work can be continuously improved, and service levels can be improved.

6. Responsible for coordinating the work of the guest room department, communicating and cooperating with the managers of relevant departments, and paying attention to strengthening contacts and exchanges with colleagues in the hotel industry.

7. Responsible for supervising and inspecting safety and fire prevention work in the management area of ??the housekeeping department, strengthening relevant training, ensuring that every employee in the department is familiar with fire emergency measures, and actively cooperating with the Security Department to keep all fire passages clear There is no obstruction, and the fire-fighting equipment is in good condition to ensure the safety of guests' lives and property in the guest rooms.

8. Supervise, inspect and control the consumption of various items and supplies in the housekeeping department and the use of various equipment and facilities, the handling of items left by guests, as well as the management of various reports and the storage of archives. work and is responsible for completing the department's annual budget.

9. Assist the engineering department in the maintenance and repair of various equipment and facilities in the guest room department, and actively participate in the reconstruction and expansion of guest rooms.

10. Care about the improvement of the thoughts, life and business quality of employees in the department, continuously improve the quality of employees in the department, encourage employees to exert their initiative and enthusiasm, actively participate in various types of training at all levels, pay attention to Identify and promote potential employees.