Why does telephone customer service recruit people every day?

The main reason why the telephone customer service department recruits people every day is that the demand of customers is increasing, the turnover rate of employees is high, and robots can not completely replace manual customer service. Only by constantly recruiting new employees can we ensure customer satisfaction and the normal operation of enterprise business.

First of all, with the increasing business volume, the customer service department needs more employees to meet the increasing customer demand. Enterprises need to ensure that customers' problems can be solved in time and effectively, and human resources are one of the key factors to achieve this goal. Especially in some specific periods, such as holidays, promotional activities, etc., the number of customer inquiries will increase sharply, requiring sufficient manpower to deal with it.

Secondly, the work of telephone customer service is hard and the staff turnover rate is high. Many people may not like answering the phone for a long time and dealing with customer problems, resulting in a high turnover rate of employees. Therefore, the customer service department needs to constantly recruit new employees to fill the vacancy and ensure the normal operation of the business.

Job responsibilities of telephone customer service

1. Handle the after-sales forms of yesterday's morning shift and night shift, and register the postage and refund compensation in the forms.

2. After handling the after-sales service, disassemble the returned after-sales parts and register them in all returned parts. If there is a small note in it, it will be handled in time, and it will be changed if necessary. The returned parts will be marked on Want Want, and the postage will be registered on the form.

3. Customers with quality problems should register.

4. Deal with the after-sale and returned parts, copy the postage, compensation and refund of the day into a form, and send it to the finance department before 4 o'clock that day.

5. Before 5 o'clock every afternoon, register the exchanged goods in a form, send them to the finance department to get the goods, sign them for the supervisor, and package them and send them out.

6. Remove all returned parts, send all returned parts to the pre-sales customer service, and then handle the refund after-sales management in the background. Look at the invoice problem and the intervention of the second child every day. If the second child is involved, register it in the form. If there is an invoice problem, ask the finance department to make an invoice, mediate the customer's refund, and leave a message to upload the invoice number.

7. Keep the blue list of all after-sales replacement goods, register a form and send it to the finance department at the end of the month.

8. If the courier is lost, make a report on the lost and lost parts and give it to the recipient. Make a form for each lost and lost courier and send it back to the financial department for settlement every month.