Work plan of loss prevention department

Time flies, our work will be enriched in busyness and harvested in joy. Let's sit down and write a good plan. How to draw up a plan specifically? The following is the work plan of the loss prevention department carefully arranged by me. Welcome to reading. I hope you will like it.

Work plan of loss prevention department 1 When visiting the supermarket, they supervise everyone's self-esteem and self-love. They also load and unload goods in most supermarkets. If the goods are broken, find them; If the goods are lost, find them back; If you have disputes with customers, find them; It is their business that electricity, water and fire break down. What do you mean they are not handyman?

From the recruitment requirements of loss prevention staff, we can see the "position" of loss prevention staff in the supermarket structure. The requirements for recruiting loss prevention personnel in general supermarkets and shopping malls are very simple. Male (some women are recruited, relatively few), under 35 years old (estimated to need more physical strength), above 1.70 in height (some smaller shopping malls do not require height), with high school education (those with excellent conditions can also be junior high school), and veterans are the best. A post with lower requirements means that the things in this post may be biased towards physical strength, or the boring direction is relatively large. Is this position promising? I can't seem to see the sun.

Is it because they can't see their career prospects that there have been many incidents in which supermarket loss prevention staff stole their own things? Many loss prevention staff and security guards forcibly searched and beat customers, and sometimes even beat customers to abortion and death? Are they grumpy because they can't see their career prospects and don't cherish their posts? Is it because the requirements of this position are very low, so they can work very lazily? If it is a big event, they can't do it in this supermarket. I will change to another supermarket.

Is the position of loss prevention really hopeless? Can he really only do handyman? But according to my investigation, understanding and access to information, this is not the case. Dear customers and friends, please don't underestimate the loss prevention staff next time you see them. And all the friends of the loss prevention staff also hope that you can do your job well. Actually, your career prospects are great.

To talk about career prospects, we must first understand the responsibilities of this position.

What is a loss prevention officer? Damage prevention refers to the supermarket or supermarket internal insurance, its main responsibilities are:

First, ensure safety and eliminate all potential safety hazards!

Second, control all losses! In particular, it is necessary to prevent thieves and control the theft of fresh, food, non-food and other items.

What are the requirements of the position of loss prevention officer for them?

First, a good mental outlook.

When customers enter the supermarket, the first thing they see is the loss prevention personnel at the door. The appearance and behavior of the loss prevention staff represent the management image of the supermarket, which may become the driving force for customers to patronize the supermarket again, and may also make customers have a negative impression and affect customers' repurchase mood. Therefore, the loss prevention personnel should be full of vigor and vitality; Hold your head high; Gfd should be neat and generous; Concentrated thinking, undivided attention, affinity and deterrence are important prerequisites for becoming a qualified loss prevention officer.

Second, keep it clean.

Damage prevention personnel need to ensure that the carts, baskets, bag storage cabinets and safety service facilities within the scope of their posts are kept clean and tidy. Before and after business every day, properly place the billboards of goods in the store and switch the lighting system in the store; It is also necessary to ensure that the channels for customers to shop and pay are smooth; Pick up the scraps of paper on the ground near the checkout counter and the entrance and exit at any time, and notify the cleaning staff to clean them in time if there are water stains and dirt; Regular maintenance and cleaning of fire fighting and security anti-theft equipment; Arrange and arrange the parking of customers' vehicles in time.

Third, safety and loss prevention.

This is the focus of loss prevention personnel, but also the difficulty of supermarket management, mainly including fire safety and anti-theft and loss prevention safety.

Fire safety mainly includes:

First, be familiar with the configuration and inspection of fire fighting equipment in the store;

Second, do a good job in the publicity and popularization of fire prevention measures;

Third, participate in disaster relief exercises and drills;

Fourth, resolutely implement the fire safety system;

5. Regularly check the electrical appliances, circuits, gas pipelines and mechanical equipment in the store to eliminate hidden dangers.

Practice has proved that ticket inspection can play a three-pronged role, which can not only prevent cashiers from receiving by mistake or omission, but also prevent criminals from taking the opportunity to take unpaid goods out, and can also promote the distribution of gifts of some promotional goods; It should be realized that thieves may come from inside.

Fourth, civilized service. This is a powerful guarantee to be a qualified loss prevention officer. Damage prevention staff must have a certain quality, have a certain knowledge of goods, be familiar with the specific location of goods displayed in the store, and master certain communication skills in order to serve customers well. When the customer enters the store, the loss prevention staff prepares a dollar coin or other tools to open the bag storage box, which can help him store the bag conveniently and quickly; Say a kind word of being caring and attentive, so that customers feel cordial; When facing the elderly, children and the disabled, the tip of "skating carefully" will make them feel more concerned and respected. When the customer asks questions, the loss prevention personnel must concentrate, smile and look directly at each other, so that the customer can fully realize that you are listening to his questions carefully. When customers leave the store, the loss prevention staff will take the initiative to say "Welcome to visit again" and "Please walk slowly", which will leave a deep impression on the store. This series of services can make customers visit the supermarket again with half the effort.

If a loss prevention officer can meet the above work requirements, then it can be said that his development prospects are great. The above-mentioned good mental outlook and civilized manners are the most basic and important requirements for every successful person's struggle career.

I read a lot of articles about job hunting experience and interview collection. Almost all articles strongly suggest that you must have a good mental outlook and behave in a civilized manner during the interview. Not too flattering, but too honest. The position of loss prevention officer requires him to have the mentality of not being afraid and not bullying anyone. Always keep a sincere smile. This is very good for the personal career development of loss prevention personnel in the future. A person will not only do one job in his life. Once he changes jobs, he must have an interview. People's first impression is very important. The interviewer has a good first impression of you, and you are almost half successful. There is not much work to face all kinds of people every day, and the characteristics of work cultivate their friendly and enthusiastic attitude with these people, which lays a solid foundation for their further development.

Doing this part well is just their "life" on the road to success. And work? If they can do what they should do, such as the two or three points mentioned above, they can start a new career plan and their life will enter a new stage and a new struggle period.

The most basic development of loss prevention staff is to do what they should do and be promoted to the head of loss prevention department. It is estimated that it will take two years, because an excellent loss prevention supervisor needs to know not only the loss prevention work in a certain area of the mall, but also the loss prevention work in the whole mall. Therefore, to become a loss prevention supervisor, an aspiring loss prevention officer needs at least two years' study.

This development direction is something that everyone can associate with. Large retail enterprises have asset protection departments, and loss prevention departments should belong to this part. At the beginning, the loss prevention personnel did the most basic protection of the whole shopping mall, protecting the physical objects-every commodity, equipment and the like. If you can become the head of the loss prevention department, you may be promoted to the asset protection department. Not only to protect small things, but also to touch big things and money.

It will take another year or two to be promoted from the head of loss prevention department to the head or manager of asset protection department, but it may be faster to get started at this stage. After all, the person in charge of the loss prevention department should be familiar with the loss prevention in all parts of the mall. However, the responsibilities and requirements of this position are relatively high, and the risks required are also great.

Work Plan II of Loss Prevention Department Under the correct leadership of the store manager and the manager of Loss Prevention Department, our Loss Prevention Department always keeps in mind the company's work purpose, escorts the normal operation of the supermarket, conscientiously implements the company's various rules and regulations and the instructions of the store manager, earnestly strengthens the store's safety work, improves the shopping environment, improves the service quality, corrects the work attitude, improves the work style, and strictly controls losses. All employees of Loss Prevention Department carry forward the enterprise spirit of "unity, dedication and pragmatism". We have made active efforts for all the work objectives in the normal operation of supermarkets.

First of all, summarize the overall work of 20xx from the following aspects:

In modern business competition, service is very important, and supermarkets are no exception. Under the guidance of the store manager, the management of the department manager and the cooperation of the loss prevention staff, the loss prevention department has implemented the service language and civilized duty while doing the essential work; Solve problems for customers in a timely, enthusiastic, fast and proactive manner, report customer complaints to the leaders on duty in a timely and accurate manner, and exchange high-quality services for customer satisfaction. All loss prevention personnel in the loss prevention department are persistent; In order to improve the service quality, we should constantly learn, sum up experience, enhance service awareness, strive for customer 100% satisfaction, and at the same time add luster to the company's brand image and expand the company's popularity.

The second is to supervise the operation process and strengthen internal management.

1. Formulated the operating rules and specifications for positions such as warehouse, receiving goods and night maintenance. Ensure the safety of personnel, commodities and articles, arrange the operation time reasonably and save manpower.

2, strengthen internal management, loss prevention department to participate in the actual operation work, in strict accordance with the company's requirements, so that the loss prevention work is refined to every link, so as to achieve the whole process of loss prevention, timely find loopholes, and reduce the company's losses.

3. Pay attention to the combination of training and practice to improve business skills. In 20xx, the loss prevention department strengthened the training of department employees, including the anti-theft skills, fire fighting knowledge and practical ability of main positions, and systematically trained store employees, and incorporated the training into the actual post operation, so as to apply what they have learned and continuously improve the professional knowledge and management ability of employees and cadres.

Third, promote the construction of loss prevention and establish the company image.

Carry out beneficial activities to enhance the cohesion of the department and motivate employees. Throughout 20xx, the department adhered to the language of postal service.

Four, we must always establish the idea of three "ones".

1, adhere to one center, all loss prevention work is based on safety, and the daily operation of supermarkets is the center.

2. Build a team and strive to build a professional, pragmatic, harmonious and responsible loss prevention team.

3. Strive to create a shopping environment, and create a secure, safe and comfortable shopping mall for customers and an environment where employees can work with confidence.

Fifth, strengthen departmental management, innovate and change, and truly improve the working ability of loss prevention departments.

1. Set loss prevention targets, strengthen training, and really improve the overall work quality of the department.

2. Carry out the "one-on-one" style and conduct on-site practical training on the skills operation of loss prevention posts.

Six, comprehensively strengthen the service, anti-theft and emergency training.

In 20xx, our department will comprehensively strengthen the service, anti-theft skills and emergency handling ability, increase training, and implement this work in combination with reality.

Seven, do a good job of fire safety, to ensure the supermarket fire safety, personal and property safety. In 20xx years, employees and merchants should be continuously trained in loss prevention safety knowledge, enhance safety awareness, and strictly implement the loss prevention and fire inspection system and responsibility system.

Eight, increase the construction of professional internal inspection team and audit team, do a good job in loss control and crack down on theft.

Nine, grasp the details, do services, build an image, and vigorously promote corporate culture.

Ten, do a good job in the training of reserve management personnel, reserve outstanding management personnel.

XI。 Complete all the work arranged by the company.

The above is my 20xx annual plan. I will strictly implement it and constantly improve it, and build the loss prevention team into a professional loss prevention team with courtesy and strong execution. I firmly believe that the future of Huaguan Tiandi will be more brilliant.